MSC app not working? crashes or has problems?

MSC Status


I have a problem with MSC

Are you having issues? Select the issue you are having below and provide feedback to MSC.



⚠️ Most reported problems ⚠️
Not working
40.7%

Something else
24.4%

Login
18.7%

Connection
8.9%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
C
Carol Watt:

[Solved] Won’t turn off last cruise 🚢 info

A
Alexander Gordon:

The app for the msc for me sayssorry cannot contact server

I
Isabella Simonato:

server cannot be reached

📋 30 Reported Issues:

A
Alexander Gordon 2025-03-31

can not download msc for me

I
Isabella Simonato 2024-10-28

server cannot be reached

B
Brenda 2024-02-20

I’m using IOS phone to install the MSC app. After registered the next step is going to check in but the page nothing to show is empty. Please advise how I want to check in ?

P
Pamela 2024-02-03

When I first loaded the app, it worked fine. Now when I log in I keep getting the "An error has occurred. Please try again later". VERY FRUSTRATING. I can still access some of the app, but the message keeps popping up.

H
Henry Kompagnie 2024-01-27

Hi, The app is rather instable: always, at every page “An error occurred. Please try again” (whilst it has my profile, despite re-install / stop+restart / …). App version: 5.0.4 (=latest) with up2date Android phone. Greetings, Henry Kompagnie.

N
Nicola Bemister 2023-10-30

Message when I enter app or when I go into itinerary. It says "An error occurred, please try again "

K
Katy Shertzer 2023-08-20

Have all info put in. It says check in complete. But if I go to print EDocks, it says an error has occurred. Thank you for any help

D
Daniel Buckley 2023-07-15

An error has occurred keeps popping up when trying to check in. I have reviewed countless times the information I have entered is correct and still occurs. Pops up when taking self picture too. Very frustrating.

S
Sasha Iley 2023-05-21

Not working g kerosene saying An error occured

D
Debbie Morgan 2023-05-11

Hi I can't get into the app. .I'm putting my booking no.in 47967557

M
MIRIAM 2023-05-07

Not able to complete check in, can't take photo or credit card info. I have been trying for several weeks. Uninstall and install again and nothing, Tried from phone and computer same issue on both devices.

J
John Hagart 2023-05-02

Trying to log on to MSC for me and keep getting this message “Cannot connect to server try later”

L
Lucy 2023-04-24

Msc for me app not working

S
Stuart 2023-04-08

Hi wont let me log inyo msc for me

P
Pritchard Elaine 2023-03-16

I have tried to log into the MSC AP for the first time. It tells me to verify account or data

R
Richard S. Turnwald 2023-03-13

Cannot download MSC for Me app to my iPhone -- keep getting message "cannot contact server now. Please try again." It's been saying this for several days.

M
Mel 2023-02-13

Speciality restaurants not showing on the app or website for our May 23 cruise, but are showing for the Dec 23 one??? Very annoying

H
Helen Hamer 2023-01-07

I am unable to see excursions on the App. It says my browser is not up to date. Yet it is and I have even downloaded Firefox to check.

I
Ivana Oliveira 2022-12-27

I downloaded the app to use on my upcoming cruise Jan 20th on MSC Grandiosa. I have a few issues while attempting to use it: 1. I purchased a shore excursion but when I tried purchased items it doesn't show it. 2. I booked 3 cabins for a group of 6 people. Only me and my husband show up on the Check in page. I have a printed confirmation with all guests listed but the app doesn't recognize them. 3. When I tried to buy a specialty restaurant package it says that my browser is not up to date. Is this not an app (rather than a website)? Not a good experience so far.. Booking#43808501

A
Angela Barnes 2022-11-10

I have downloaded the app but cannot seem to get into it??

J
Jonathan Williams 2022-10-23

I can only access my second cruise and not my first and only have one booking number for both

J
Jonathan Williams 2022-10-23

I can only access my second cruise and not my first and only have one booking number for both

P
Paul Robinson 2022-09-26

Will not log in. I get a message saying “Log in system failed”

A
Amy 2022-07-30

It won’t allow me to check in or edit my personal data

S
SandieJames 2022-07-21

The app displays my daughter's photo for all passengers and is not allowing me to change it

J
Julio Canale Pablos 2022-07-19

App problems with pics, have to uninstall and install again, wont let me finish my check in process with credit card info.

J
James Cassar 2022-06-23

I cannot do online check in

J
James Cassar 2022-06-22

Cannot check in

R
Rich Czarnecki 2022-05-02

Hi I downloaded the MSC fir me app yesterday ready for our cruise in July and it will not allow me to fill in all the personnel data. Is this normal? I have it downloaded on an iPhone and iPad and neither lets me fill in the data.

S
Sarah Egan 2022-04-07

App won’t open. It worked previously on my phone but I had to click on it a few times to open. Now it won’t open at all. I have an iPhone 11. All my other apps work.

Showing 1-30 of 30 reported issues:

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