MSC app not working? crashes or has problems?

MSC Status

Published by on 2023-12-14

The official MSC for Me app works alongside other digital channels onboard to
ensure you have the information you need at your fingertips. Plus, the app is
free and even on board you will not need to purchase any internet package in
order to use it.


I have a problem with MSC

Are you having issues? Select the issue you are having below and provide feedback to MSC.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
107.7%

Login
57.7%

Not working
34.6%

Account
3.8%


Reported Issues: 28 Comments

By Brenda   2 months ago


I’m using IOS phone to install the MSC app. After registered the next step is going to check in but the page nothing to show is empty. Please advise how I want to check in ?

By Pamela   2 months ago


When I first loaded the app, it worked fine. Now when I log in I keep getting the "An error has occurred. Please try again later". VERY FRUSTRATING. I can still access some of the app, but the message keeps popping up.

By Henry Kompagnie   2 months ago


Hi, The app is rather instable: always, at every page “An error occurred. Please try again” (whilst it has my profile, despite re-install / stop+restart / …). App version: 5.0.4 (=latest) with up2date Android phone. Greetings, Henry Kompagnie.

By Nicola Bemister   5 months ago


Message when I enter app or when I go into itinerary. It says "An error occurred, please try again "

By Katy Shertzer   8 months ago


Have all info put in. It says check in complete. But if I go to print EDocks, it says an error has occurred. Thank you for any help

By Daniel Buckley   9 months ago


An error has occurred keeps popping up when trying to check in. I have reviewed countless times the information I have entered is correct and still occurs. Pops up when taking self picture too. Very frustrating.

By Sasha Iley   11 months ago


Not working g kerosene saying An error occured

By Debbie Morgan   11 months ago


Hi I can't get into the app. .I'm putting my booking no.in 47967557

By MIRIAM   11 months ago


Not able to complete check in, can't take photo or credit card info. I have been trying for several weeks. Uninstall and install again and nothing, Tried from phone and computer same issue on both devices.

By John Hagart   11 months ago


Trying to log on to MSC for me and keep getting this message “Cannot connect to server try later”

By Lucy   1 year ago


Msc for me app not working

By Stuart   1 year ago


Hi wont let me log inyo msc for me

By Pritchard Elaine   1 year ago


I have tried to log into the MSC AP for the first time. It tells me to verify account or data

By Richard S. Turnwald   1 year ago


Cannot download MSC for Me app to my iPhone -- keep getting message "cannot contact server now. Please try again." It's been saying this for several days.

By Mel   1 year ago


Speciality restaurants not showing on the app or website for our May 23 cruise, but are showing for the Dec 23 one??? Very annoying

By Helen Hamer   1 year ago


I am unable to see excursions on the App. It says my browser is not up to date. Yet it is and I have even downloaded Firefox to check.

By Ivana Oliveira   1 year ago


I downloaded the app to use on my upcoming cruise Jan 20th on MSC Grandiosa. I have a few issues while attempting to use it: 1. I purchased a shore excursion but when I tried purchased items it doesn't show it. 2. I booked 3 cabins for a group of 6 people. Only me and my husband show up on the Check in page. I have a printed confirmation with all guests listed but the app doesn't recognize them. 3. When I tried to buy a specialty restaurant package it says that my browser is not up to date. Is this not an app (rather than a website)? Not a good experience so far.. Booking#43808501

By Angela Barnes   1 year ago


I have downloaded the app but cannot seem to get into it??

By Jonathan Williams   1 year ago


I can only access my second cruise and not my first and only have one booking number for both

By Jonathan Williams   1 year ago


I can only access my second cruise and not my first and only have one booking number for both

By Paul Robinson   1 year ago


Will not log in. I get a message saying “Log in system failed”

By Amy   1 year ago


It won’t allow me to check in or edit my personal data

By SandieJames   1 year ago


The app displays my daughter's photo for all passengers and is not allowing me to change it

By julio canale pablos   1 year ago


App problems with pics, have to uninstall and install again, wont let me finish my check in process with credit card info.

By James Cassar   1 year ago


I cannot do online check in

By James Cassar   1 year ago


Cannot check in

By Rich Czarnecki   1 year ago


Hi I downloaded the MSC fir me app yesterday ready for our cruise in July and it will not allow me to fill in all the personnel data. Is this normal? I have it downloaded on an iPhone and iPad and neither lets me fill in the data.

By Sarah Egan   2 years ago


App won’t open. It worked previously on my phone but I had to click on it a few times to open. Now it won’t open at all. I have an iPhone 11. All my other apps work.


Common dislikes about MSC app

- Chat with other members doesn’t work well

- QR codes won’t scan

- Limited showcase of things to do

- Check-in, scan passport, book packages, excursions, register card, and upload picture not possible

- App crashes often

- Hard to find things

- Menu for one night randomly blank



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Common MSC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MSC app on iOS and Android devices. Solve all MSC app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. MSC iPhone Issues and Solutions

  2. MSC Android App Issues and Solutions

   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MSC Cruises SA, developers of MSC.


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Developer: MSC Cruises S.A.

E-Mail: [email protected]

Website: Visit MSC Website



About this app

Pair a credit card and associate Guests with your booking number to your billing account in order to manage your Cruise Card transactions directly in-app.  Enjoy a smooth embarkation by checking in via the this app for Me app and pair a credit card with your Cruise Card, so you’re ready to go as soon as you board.  Book your favorite speciality restaurant and drink packages, fascinating events, special dining options, and much more.  Discover exciting shore excursions, entertaining events, specialty dining options and much more about the onboard experience.  Search and reserve activities and then get notifications for your booked events, restaurants, shore excursions, shopping and all the significant information, directly on your smartphone.  The official this app for Me app works alongside other digital channels onboard to ensure you have the information you need at your fingertips.  The this app for Me app is available on all the smart ships* in our fleet: this app Bellissima, this app Grandiosa, this app Magnifica, this app Meraviglia, this app Seashore, this app Seaside, this app Seaview, this app Splendida and this app Virtuosa.  Plus, MSC is free and even on board you will not need to purchase any internet package in order to use it.  Choose the internet package that best fits your needs and manage Internet consumption directly from the this app for Me app.  Do your check-in and register your credit card in advance.  Plan your fun time and book your favourite activities even before sailing*.  Enjoy a relaxing and worry-free cruise experience.  Start organising your cruise experience even before boarding.  Keep track of your onboard expenses and transactions.  Use the this app for Me free chat to talk with your onboard mates.  Never miss what’s important and book your activities. 



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