MSC app not working? crashes or has problems?

MSC Status


I have a problem with MSC

Are you having issues? Select the issue you are having below and provide feedback to MSC.




⚠️ Most reported problems ⚠️

Not working
56.1%

Login
16.5%

Something else
9.1%

Connection
8.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of MSC Problems 😠👌🔥

- Chat with other members doesn’t work well

- QR codes won’t scan

- Limited showcase of things to do

- Check-in, scan passport, book packages, excursions, register card, and upload picture not possible

- App crashes often

- Hard to find things

- Menu for one night randomly blank

  30 Reported Issues: 😵🆘🛟🚨📢

Isabella Simonato
2024-10-28

server cannot be reached

Isabella Simonato
2024-10-28

server cannot be reached

Brenda
2024-02-20

I’m using IOS phone to install the MSC app. After registered the next step is going to check in but the page nothing to show is empty. Please advise how I want to check in ?

Pamela
2024-02-03

When I first loaded the app, it worked fine. Now when I log in I keep getting the "An error has occurred. Please try again later". VERY FRUSTRATING. I can still access some of the app, but the message keeps popping up.

Henry Kompagnie
2024-01-27

Hi, The app is rather instable: always, at every page “An error occurred. Please try again” (whilst it has my profile, despite re-install / stop+restart / …). App version: 5.0.4 (=latest) with up2date Android phone. Greetings, Henry Kompagnie.

Nicola Bemister
2023-10-30

Message when I enter app or when I go into itinerary. It says "An error occurred, please try again "

Katy Shertzer
2023-08-20

Have all info put in. It says check in complete. But if I go to print EDocks, it says an error has occurred. Thank you for any help

Daniel Buckley
2023-07-15

An error has occurred keeps popping up when trying to check in. I have reviewed countless times the information I have entered is correct and still occurs. Pops up when taking self picture too. Very frustrating.

Sasha Iley
2023-05-21

Not working g kerosene saying An error occured

Debbie Morgan
2023-05-11

Hi I can't get into the app. .I'm putting my booking no.in 47967557

MIRIAM
2023-05-07

Not able to complete check in, can't take photo or credit card info. I have been trying for several weeks. Uninstall and install again and nothing, Tried from phone and computer same issue on both devices.

John Hagart
2023-05-02

Trying to log on to MSC for me and keep getting this message “Cannot connect to server try later”

Lucy
2023-04-24

Msc for me app not working

Stuart
2023-04-08

Hi wont let me log inyo msc for me

Pritchard Elaine
2023-03-16

I have tried to log into the MSC AP for the first time. It tells me to verify account or data

Richard S. Turnwald
2023-03-13

Cannot download MSC for Me app to my iPhone -- keep getting message "cannot contact server now. Please try again." It's been saying this for several days.

Mel
2023-02-13

Speciality restaurants not showing on the app or website for our May 23 cruise, but are showing for the Dec 23 one??? Very annoying

Helen Hamer
2023-01-07

I am unable to see excursions on the App. It says my browser is not up to date. Yet it is and I have even downloaded Firefox to check.

Ivana Oliveira
2022-12-27

I downloaded the app to use on my upcoming cruise Jan 20th on MSC Grandiosa. I have a few issues while attempting to use it: 1. I purchased a shore excursion but when I tried purchased items it doesn't show it. 2. I booked 3 cabins for a group of 6 people. Only me and my husband show up on the Check in page. I have a printed confirmation with all guests listed but the app doesn't recognize them. 3. When I tried to buy a specialty restaurant package it says that my browser is not up to date. Is this not an app (rather than a website)? Not a good experience so far.. Booking#43808501

Angela Barnes
2022-11-10

I have downloaded the app but cannot seem to get into it??

Jonathan Williams
2022-10-23

I can only access my second cruise and not my first and only have one booking number for both

Jonathan Williams
2022-10-23

I can only access my second cruise and not my first and only have one booking number for both

Paul Robinson
2022-09-26

Will not log in. I get a message saying “Log in system failed”

Amy
2022-07-30

It won’t allow me to check in or edit my personal data

SandieJames
2022-07-21

The app displays my daughter's photo for all passengers and is not allowing me to change it

Julio Canale Pablos
2022-07-19

App problems with pics, have to uninstall and install again, wont let me finish my check in process with credit card info.

James Cassar
2022-06-23

I cannot do online check in

James Cassar
2022-06-22

Cannot check in

Rich Czarnecki
2022-05-02

Hi I downloaded the MSC fir me app yesterday ready for our cruise in July and it will not allow me to fill in all the personnel data. Is this normal? I have it downloaded on an iPhone and iPad and neither lets me fill in the data.

Sarah Egan
2022-04-07

App won’t open. It worked previously on my phone but I had to click on it a few times to open. Now it won’t open at all. I have an iPhone 11. All my other apps work.

Showing 1-30 of 30

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Common MSC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MSC app on iOS and Android devices. Solve all MSC app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. MSC iPhone Issues and Solutions

  2. MSC Android App Issues and Solutions
       


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Developer: MSC Cruises S.A.




About this app

Pair a credit card and associate Guests with your booking number to your billing account in order to manage your Cruise Card transactions directly in-app.  Enjoy a smooth embarkation by checking in via the this app for Me app and pair a credit card with your Cruise Card, so you’re ready to go as soon as you board.  Book your favorite speciality restaurant and drink packages, fascinating events, special dining options, and much more.  Discover exciting shore excursions, entertaining events, specialty dining options and much more about the onboard experience.  Search and reserve activities and then get notifications for your booked events, restaurants, shore excursions, shopping and all the significant information, directly on your smartphone.  The official this app for Me app works alongside other digital channels onboard to ensure you have the information you need at your fingertips.  The this app for Me app is available on all the smart ships* in our fleet: this app Bellissima, this app Grandiosa, this app Magnifica, this app Meraviglia, this app Seashore, this app Seaside, this app Seaview, this app Splendida and this app Virtuosa.  Plus, MSC is free and even on board you will not need to purchase any internet package in order to use it.  Choose the internet package that best fits your needs and manage Internet consumption directly from the this app for Me app.  Do your check-in and register your credit card in advance.  Plan your fun time and book your favourite activities even before sailing*.  Enjoy a relaxing and worry-free cruise experience.  Start organising your cruise experience even before boarding.  Keep track of your onboard expenses and transactions.  Use the this app for Me free chat to talk with your onboard mates.  Never miss what’s important and book your activities.