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Published by MSC Cruises SA on 2023-12-14 About: The official MSC for Me app works alongside other digital channels onboard to
ensure you have the information you need at your fingertips. Plus, the app is
free and even on board you will not need to purchase any internet package in
order to use it.
How to Contact MSC Customer Service/Support
Listed below are our top recommendations on how to get in contact with MSC for Me. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MSC for Me. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MSC Cruises SA
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Developer: MSC Cruises S.A.
E-Mail: [email protected]
Website: Visit MSC Website
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Reported Issues: 5 Comments
By Jean
2 months agoissues with completing checking in on the app. Customer Service was called. We were told we were all set, enjoy the cruise. when we went further into email s sent, all the email was was booking confirmation. No tickets, no printable information we were told we needed to bring with us. Then on the app, I was able to complete my wife's information with photo and documentation. Mine however dud not accept my documentation, and attempted multiple selfies, and scan document, message prompt read " document doest match our records ". it is the information given to a travel agent, as well as the MSC representative over the phone. On line research shows we are not the only one wuth this issue. We will be calling again shortly to see if matter is resolved this time.
By Amanda M
1 year agoI cannot get the excursions that we've pre-paid and booked to show up in "Purchased Items" or "Personal Agenda."
By aldounsw
Useless App - pre MSC Meraviglia boarding experience
I could not check-in, I could not scan my passport, I could not book any packages, I could not book any excursions, I could not register my card, I could not upload my picture. So? What is the darn point of creating this app? At the moment it is a limited showcase of things I can do in my upcoming cruise WITHOUT the ability to achieve anything meaningful. I just hope our upcoming experience with the cruise is not like the app (or customer service!)
By Jojomojo333
If it doesn’t crash, you might get some of the info you need.
At least every time I opened the app to check my balance, or look at the menu in one of the restaurants, it crashed, and I would have to open it again. The info in the app was useful, but it was hard to find things. Randomly the menu for one night would be blank, and so on. Not a very user friendly interface.
By lennygran
Limited functionality and compromised security
Very limited functionality, can only show data, doesn’t allow any updates. Slow performance with bugs that usually say “Error occurs”. Compromised security - one should only enter the booking number and first/last passenger name, no additional validation, nothing. As result anyone knows your name can see all personal information that MSC collects.
Have a Problem with MSC for Me? Report Issue
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Why should I report an Issue with MSC for Me?
- Pulling issues faced by users like you is a good way to draw attention of MSC for Me to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MSC for Me customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MSC for Me.
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