MSC for Me Reviews

MSC for Me Reviews

Published by on 2024-10-28

🏷️ About: The MSC for Me app is a free app that works alongside other digital channels onboard to provide passengers with the information they need at their fingertips. The app is available on all smart ships in the MSC fleet and offers pre-cruise features to help passengers organize their cruise experience before boarding. Onboard features include the ability to keep in contact with friends and family, book activities, purchase internet packages, choose specialty restaurants and drink packages, and keep track of onboard expenses and transactions.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
63.3%

😎👌🔥 Positive experience
21.7%

🙄💅🫥 Neutral
15.1%

~ from Justuseapp.com NLP analysis of 13,515 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Can communicate with family elsewhere on ship

- Can be apprised of upcoming show and other opportunities

- Can check balance

- Can look at menu in one of the restaurants



Read 25 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

App update

2022-05-23

I updated my app I leave in 3 days and I was glad to see the update say I can register my debit/credit card in app before hand but when I updated MSC I don’t see any change in MSC and am not seeing the new options as stated above that are supposed to be present. Please help

Useless App - pre MSC Meraviglia boarding experience

2022-06-24

I could not check-in, I could not scan my passport, I could not book any packages, I could not book any excursions, I could not register my card, I could not upload my picture. So? What is the darn point of creating MSC? At the moment it is a limited showcase of things I can do in my upcoming cruise WITHOUT the ability to achieve anything meaningful. I just hope our upcoming experience with the cruise is not like MSC (or customer service!)

If it doesn’t crash, you might get some of the info you need.

2022-07-25

At least every time I opened MSC to check my balance, or look at the menu in one of the restaurants, it crashed, and I would have to open it again. The info in MSC was useful, but it was hard to find things. Randomly the menu for one night would be blank, and so on. Not a very user friendly interface.

Limited functionality and compromised security

2022-08-26

Very limited functionality, can only show data, doesn’t allow any updates. Slow performance with bugs that usually say “Error occurs”. Compromised security - one should only enter the booking number and first/last passenger name, no additional validation, nothing. As result anyone knows your name can see all personal information that this app collects.

Doesn’t work

2022-09-27

About to go on a cruise and MSC continuously gives me errors (even after deleting MSC and reinstalling it) plus the itinerary screen never appears - it just continually spins 👎
Note: I am on iOS 13.1.1 and it looks like MSC is currently incompatible with iOS 13.
this app — please fix!! Thanks in advance.

Does Not work with iOS 13

2022-10-28

Just got off the Seaside and couldn’t use MSC the whole time. Does not work with the New iOS 13 update. Went to Guest Services and they claimed it must be my phone because no one else had reported issues. Now seeing these reviews many people are having the same issue. If they don’t update MSC be ready not to use it with your iPhone!l

iOS 13 not supported

2022-11-29

Onboard now. Went to guest services and were told no one had reported any issues. Yet reading reviews that anyone that upgraded to iOS 13 is experiencing the same issues as myself. Constant crashing. Unable to view anything. Have to rely on doing things through in room tv and going to guest services for anything else.

Login system failure

2022-12-30

Frustrating app. Probably the worst. I have an IPHONE XR and have had to delete MSC no less than 5 times and it keeps giving me Login System Failure. Sometimes it works (maybe 1x out of 10) but most of the time it doesn't work. Not expecting it to work on board either. 😢

Crashes and won’t open

2023-01-31

MSC keeps crashing. I have deleted it and reinstalled twice. I open it and it immediately crashes before even opening. Sooo frustrating and annoying that this app is so inefficient with their app and customer service, in general.

Delete & Reload, REPEAT!

2023-03-04

Second cruise with this app and both times I have to regularly delete and download MSC! It gets stuck often! App works decently once onboard. MSC is limited and a PAIN compared to other cruise lines’ apps!

Disappointed

2023-04-02

Doesn’t provide access to family calls or any other medium of communication except Facebook

Not useful

2023-05-04

Compared to other cruise lines, MSC serves no purpose. There’s no deck plans and it’s hard to figure out. The chat function did not work on my cruise.

Everyone has a hard time finding areas on this ship and there is only deck plans available at the elevator.

Good app but...

2023-06-04

It’s good but it keeps crashing, so I have download and reinstall multiple times to have a working app.

Better than customer service

2023-07-06

MSC gets a three star because it’s better than speaking with the American customer service and less frustrating than the American this app website. It provides just enough basic information without the long hold time and you can screenshot the information. Read the FAQ! It may not make you happy but it will ease the pain and frustration.

Pros: Quickly see your itinerary. Easy web check-in. F.A.Q. is very useful. The photos look amazing!

Cons: MSC works well but serves almost no other purpose other than web checkin. You can’t order anything through MSC . I only found prices for the excursions, not the drink packages, restaurant options, or anything else. It’s just as bad as the customer service and website you just don’t have to listen to someone make you feel like an idiot because this app can’t keep their story straight with their offers or make refuse to be clear...transparent.

Overall, we’ve invested to much time and money so we’re hoping for the best once we’re on board.

Great App, unless you have iOS13

2023-08-06

Everything I’d want and expect on my iPad and wife’s iPhone. But I have iOS 13 and it crashes every single time I open it. Customer support acknowledges that it is not currently compatible with iOS 13. It’s been out for 4 weeks folks. Let’s solve that.

Fun

2023-09-07

I like it bc I can chat with my friends that r on the cruise with me even if I don't have wifi I was scared I would get lost

No chat notifications

2023-10-09

Chat works and it's good but it doesn't send push notifications which is a huge issue and it should be implemented because i have difficulty communicating with my family.

Appreciate this service

2023-11-09

Can communicate with family elsewhere on ship and be apprised of upcoming show and other opportunities.
Gave 4 stars only because there are times when it seens I’m disconnected - but this is rare!

Our new cruise line! Sorry Royal

2023-12-11

this app is a very classy cruise line.

Somewhat buggy

2024-01-11

Chat with other members doesn’t work well. QR codes won’t scan.

Doesn’t work

2024-11-14

This is now the second time in 3 weeks that MSC stopped working for an entire week! Can’t see my count down or itinerary. I board in a week. I would like it to work. They need to fix this!

Completely worthless

2024-11-14

It asks for a booking number to log in. I type in my booking number. It says sorry this is for provided list of ships only. The ship we are on is on that list.

Useless

2024-11-14

I don’t know what’s wrong with MSC this week but I’m not able to check in and I’m not able to order stuff like spa or drink packages. I’m able to see the itinerary

No chat notifications

2024-11-14

Chat works and it's good but it doesn't send push notifications which is a huge issue and it should be implemented because i have difficulty communicating with my family.

Helpful

2024-11-14

MSC was fantastic on the Seaside. We booked our shows and was able to see daily activities as well as use map of the ship. It’s a must once you board!



Is MSC Safe? 🤗🙏


Yes. MSC for Me is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 13,515 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for MSC Is 25.5/100.


Is MSC Legit? 💯


Yes. MSC for Me is legit, but not 100% legit to us. This conclusion was arrived at by running over 13,515 MSC for Me User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MSC Is 43.3/100..


Is MSC for Me not working? 🚨


MSC for Me works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with MSC for Me? Post a Review




Features

- Pre-cruise check-in and credit card registration

- Booking of activities and shore excursions before sailing

- Onboard chat feature to keep in contact with friends and family

- Booking of activities, restaurants, and drink packages

- Purchase of internet packages

- Management of Cruise Card transactions and expenses directly in-app.

  Customer Service/Support
Developer:
MSC Cruises SA

Contact e-Mail:

Website: