Octopus Authenticator Status

Published by Secret Double Octopus on 2024-06-02

Secret Double Octopus liberates users from the pain of passwords. Using this
app, users don’t need to manage passwords and can enjoy a consistent login
experience throughout their work day.

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Common dislikes about Octopus Authenticator app

- The app does not provide clear instructions on how to register a new phone, which can cause inconvenience.

- Some users have reported issues with the app crashing after updating to version 13.3.1.

- The app does not have an Apple Watch app, which can make it more cumbersome to use.

- Some users have found the app to be tedious and useless for digital security.

Have a Problem with Octopus Authenticator? Report Issue

Common Octopus Authenticator Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Octopus Authenticator app on iOS and Android devices. Solve all Octopus Authenticator app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Octopus Authenticator iPhone Issues and Solutions

Octopus Authenticator iOS app crashes, not working, errors
Octopus Authenticator iOS app network issues
Octopus Authenticator on iOS has black/white screen

Octopus Authenticator Android App Issues and Solutions

Octopus Authenticator has errors/crashing/not working
Octopus Authenticator server network connectivity issues
Octopus Authenticator has black screen

Octopus Authenticator iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Octopus Authenticator app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Octopus Authenticator app crashes or not working on Iphone (iOS):

Close and restart the Octopus Authenticator app on iPhone
Update Octopus Authenticator app to the Latest Version for iOS
Uninstall and reinstall Octopus Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix Octopus Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve Octopus Authenticator network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Octopus Authenticator black/white screen (blank screen) on iPhone:

Follow the Octopus Authenticator iOS app troubleshooting guide Here →

Octopus Authenticator Android App Issues and Solutions

Fix Octopus Authenticator not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Octopus Authenticator app issues:

Force Stop the Octopus Authenticator App
1. On android, goto "Settings" » click Octopus Authenticator app. » click "Force Stop".

Update Octopus Authenticator to the latest version on PlayStore

Clear Octopus Authenticator App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Octopus Authenticator app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Octopus Authenticator.

Fix Octopus Authenticator unable to contact server/ Octopus Authenticator internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Octopus Authenticator » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Octopus Authenticator » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Octopus Authenticator on android.

Solve Octopus Authenticator black/white screens issue on Android:

Follow the Octopus Authenticator android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Secret Double Octopus, developers of Octopus Authenticator.

100% Contact Match

Developer: Secret Double Octopus

E-Mail: [email protected]

Website: Visit Octopus Authenticator Website

72.73% Contact Match

Developer: Microsoft Corporation

E-Mail: [email protected]

Website: Visit Microsoft Corporation Website

About this app

Using OctopusAuthenticator, users don’t need to manage passwords and can enjoy a consistent login experience throughout their work day. Secret Double Octopus liberates users from the pain of passwords. Organizations gain the benefits of high assurance and credential control across domain accounts, VPN, cloud applications and legacy apps.