ID.me Authenticator app not working? crashes or has problems?

ID.me Authenticator Status

Last Updated on 2023-06-20 by ID.me

I have a problem with ID.me Authenticator

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User reports:
No current problems

Summary of ID.me Authenticator Problems 🔥

- The app is being used in a scam where someone is claiming there is a grant available called the “Home Care and Family Support Grant” sponsored by IDme.

- The app is not user-friendly and is causing frustration for many users who are having trouble navigating it.

- The app is causing delays in receiving benefits due to the long wait times for verification and lack of support.

- The app does not have a list of what the error codes mean and there is no help other than a bot that is programmed with about three sentences.

- The app is not allowing users to edit their name if it was entered incorrectly, causing issues with verification.

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Common ID.me Authenticator Problems & Solutions. Troubleshooting Guide

Table of Contents:

ID.me Authenticator iPhone Issues and Solutions

ID.me Authenticator iOS app crashes, not working, errors
ID.me Authenticator iOS app network issues
ID.me Authenticator on iOS has black/white screen

ID.me Authenticator Android App Issues and Solutions

ID.me Authenticator has errors/crashing/not working
ID.me Authenticator server network connectivity issues
ID.me Authenticator has black screen

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ID.me Authenticator iPhone Issues and Solutions

How to fix ID.me Authenticator app crashes or not working on Iphone (iOS):

Close and restart the ID.me Authenticator app on iPhone
Update ID.me Authenticator app to the Latest Version for iOS
Uninstall and reinstall ID.me Authenticator iPhone app
Update your iPhone to the latest iOS version

Fix ID.me Authenticator on iPhone unable to connect to server/internet connection issues::

To resolve ID.me Authenticator network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

ID.me Authenticator Android App Issues and Solutions

Fix ID.me Authenticator not working on Android, crashes, errors or is unresponsive:

Force Stop the ID.me Authenticator App
1. On android, goto Settings » ID.me Authenticator » click [Force Stop]

Update ID.me Authenticator to the latest version on PlayStore

Clear ID.me Authenticator App Cache and Data:
1. On android, goto Settings » Apps » ID.me Authenticator » Storage » click [Clear Data] option. This clears both data and cache.
2. restart ID.me Authenticator.

Fix ID.me Authenticator unable to contact server/ ID.me Authenticator internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click ID.me Authenticator » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto ID.me Authenticator » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch ID.me Authenticator