Are you having issues? Select the issue you are having below and provide feedback to ID.me Authenticator.
- The app is being used in a scam where someone is claiming there is a grant available called the “Home Care and Family Support Grant” sponsored by IDme.
- The app is not user-friendly and is causing frustration for many users who are having trouble navigating it.
- The app is causing delays in receiving benefits due to the long wait times for verification and lack of support.
- The app does not have a list of what the error codes mean and there is no help other than a bot that is programmed with about three sentences.
- The app is not allowing users to edit their name if it was entered incorrectly, causing issues with verification.
Complete guide to troubleshoot ID.me Authenticator app on iOS and Android devices. Solve all ID.me Authenticator app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ID.me, developers of ID.me Authenticator.
ID. me Authenticator is a simple and free multi-factor authentication (MFA) solution for your ID. me account, protecting your account from hackers by adding an additional layer of security. ID. me Authenticator generates secure 2-step verification tokens on your device, including time-based one-time passwords, (TOTP), push notifications, or mobile security keys, to verify your identity. Either approve the notification sent to the ID. me Authenticator by tapping ‘Yes’ to approve if it’s you (push notification), or enter the verification code generated by IDmeAuthenticator (TOTP). When logging in, after entering in your password, you will be asked for an additional way to prove it is really you.