8 Ball Pool app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Login
24.7%

Not working
21.0%

Crashes
18.2%

Something else
17.3%

Problems reported in the last 24 hours

24 hour clock ⏰

🔨🐞 Solved: verified fixes that worked!

Reported Issues:
K
Kevin Mcgrath:

[Solved] Opens up then closes down after a few seconds

S
Susan:

crashing

L
Larry:

Screen locking up

R
Randy:

8ball pool game is froze won't work

S
Steve Schmidt:

on my android tablet having connection problems. connects then jumps back to home screen.

D
Daniel:

Not found players in 8 ball pool

📋 56 Reported Issues:

S
Susan Jones 2024-11-18

Suze1257@redacted

W
William Schenck 2024-08-01

When I bet any amount on 9-ball or tournaments, it takes my chips, and when I win, I get nothing. This has just started happening today. When playing the little chip icon in the top center reads 0 when it used to have the bet amount. Is there a setting that I have wrong, I wonder. This has never happened before. I can't play now because I lose chips whether I win or lose the game

J
Joe Cool 2024-08-01

I have played this game for a long time. The App apparently crashed and I could not get on!! I was level 86. My score was 1.2B. I had over 2,000 win games. When I finally got back on, it had RESET EVERYTHING! 🤯🤨🤨

S
Susan Burgin 2023-12-18

My chat all had gone

R
Ralph L Saville 2023-10-03

Playing for several years. Occasionally when you lock onto your shot and start to pull cue stick back it shoots by itself causing the wrong speed and missed shots because the ball is not hit hard enough. Other times when you try to lock onto your shot it refuses to do so. At such times you cannot take your preferred shot. If you are shooting the 8 ball you are screwed. Lastly I like to collect the tokens every 4 hours. If I am away from my laptop I can access the pool room on my Amazon Fire. I cannot play the game on it but I can get the 250 tokens every 4 hours. However, if I forget to delete it from my Amazon Fire afterward and later go back to my laptop and play pool for 2 or 3 days I can gain a few thousand tokens. Later on if I go back to my Amazon Fire and turn it on the pool room is the first thing that shows up. Unfortunately the number of tokens has not updated. It shows the tokens as they were earlier. Then when you go back to playing on the laptop you have the lesser amount that the Amazon device showed. This happened to me twice. I lost about 1500 the first time and this morning I went backward about 3500. Fix these annoying glitches please!

R
Ras 2023-05-15

I use the desktop version of 8 ball via the amazon app store which requires windows 11. I am currently running windows 11 and the issue I am having is that I can't update the app through amazon app store.

D
Dean Reyland 2023-01-30

I play 8 ball pool every day there is no problem with my Internet I press to play the game I'm on then it kicks off this is happening a lot lately its like it does not want me to play please help

H
Hasan Qureshi 2023-01-28

8 ball pool is not open in my tab

J
Justin Dickens 2023-01-26

I spent money and didn’t receive what I bought!!

B
Bluesbrother 2023-01-15

The option to type a message is only there with one of my friends on the pool game. What can I do to message my other friends?

J
Jolene 2023-01-12

Game keeps backing out. Whether I play once or play a friend 20. Then on the 1 on 1 and you want to.play again it backs.out. doesn't give you time.to.add again if you wanted to

I
Ian Roberts 2023-01-02

Hi, My 8 ball pool works fine aPART FROM WHEN I GET A FREE SHOT .. tHEN THE CUE GOES in WHITe CIRCLES AND DOES NOT ALLOW THE BALL TO BE played until the time runs out. This means the opponent can make a mistake but will get a free shot out it .. is there anything i can do.?

H
Hugo 2022-12-19

8ball crasht tijdens spel. Inzet kwijt.

D
Douglas Patterson 2022-12-09

I play 8ball pool a lot at this time the game is not doing what it should do it does not play for the amount I gamble its been like this for a while now for example if I bet 2.5ki I end up playing for 5k hope you can put this please thank you

D
David Blackmon 2022-11-28

8 ball pool app is not working in MEMU. Period. WIll not open.

R
Ricky Konechney 2022-11-25

Pool shot average not changing stuck at 46.3 percent

H
Hugh Nisbet 2022-11-20

I love this game, however, it has recently stopped working . For some reason, it no longer allows me to complete ongoing games. when I complete my shot it hangs when trying to send the game status to other players .

L
Lee Cooper 2022-11-16

8 ball will not send shot to other players

L
Lisa 2022-11-12

I loved this game played it every day with my bestie hasn't worked since Oct we played in Messenger

H
HOWARD THOMPSON 2022-11-11

Game freeze after break..

P
Paulette A Washburn 2022-11-10

i will get in line! same exact issues as previously stated, receive messenger request, tap to play, opens up to pool table, my break, pull back stick and it freezes however sound is active, or play my turn out sending shot, game freezes! I've restarted my phone, uninstalled fb, messenger, 8ball pool app reinstall everything, NOTHING WORKS! PLEASE HELP!

B
Benjamin W. 2022-11-05

Same problem as others that posted recently..game freezes on "sending shot." Also pull back on cue and shoot when challenging, then nothing happens. Tried uninstall/reinstall fb, messenger, and 8 ball pool app, updated phone software and apps. My friend and I cannot play each other or anyone else. We've been playing for years. This all started at the beginning of Oct. 2022. I've seen other similar posts but no solutions. Please help

A
Anthony Mark Peralta 2022-10-25

Samsung 20 8 ball pool gets stuck at sending shot

C
Clark Rimmel 2022-10-19

Every tim I try break pool stick freezes when pull it back to shoot

A
Ace Fekay 2022-10-17

The Facebook gaming version locks up. When I try to respond to an active game, it presents a full rack, not the active game. So, I thought let me break, then I would pull back the cue stick to break, and let go, it freezes. I have to exit the game from the top right. Essentially, it will now allow me to play against anyone. This occurs in Facebook while using my iPhone, Android, or accessing Facebook using a browser when using a computer. It must be something specific to my account. I know of one other user that it's occurring to, but not to anyone else I know of. Any thoughts why this may be occurring to my account?

J
Juan Villagomez 2022-10-09

Keeps freezing up at break

S
Sam 2022-10-09

I am having all of the well described issues that Matthew below has written, along with a few more. If the other player starts, they’re cute looks disjointed. All of my attempted cube brakes are piling up as attempted games on my friends screens. I’m not receiving there playbacks. It’s been happening for about a week. Tried many ways after reinstalling FB & hard restarts on the iPhones: iPhone 11 Max Pro in the regular FB app, FB via Safari on iPhones, FB app on iPhone X, FB app on iPhone 7, downloaded the FB Gaming app to even try that (I can’t get the game to load there) “A few days ago using the Pool game through Messenger, on my iPhone13 or on my Macbook Air, I can't move the cue ball to break, and if I try and break, the cue pulls back and freezes. If I join a game in progress ( as I have been playing with a friend for over a year) I can break but then it hangs on "sending Shot". Tried reinstalling Messenger, and FaceBook, and downloaded the 8 Ball App but same behavior. Worked fine last couple years until couple days ago. Any suggestions ?”

S
Sam 2022-10-09

I am having all of the well described issues that Matthew below has written, along with a few more. If the other player starts, they’re cute looks disjointed. All of my attempted cube brakes are piling up as attempted games on my friends screens. I’m not receiving there playbacks. It’s been happening for about a week. Tried many ways after reinstalling FB & hard restarts on the iPhones: iPhone 11 Max Pro in the regular FB app, FB via Safari on iPhones, FB app on iPhone X, FB app on iPhone 7, downloaded the FB Gaming app to even try that (I can’t get the game to load there) “A few days ago using the Pool game through Messenger, on my iPhone13 or on my Macbook Air, I can't move the cue ball to break, and if I try and break, the cue pulls back and freezes. If I join a game in progress ( as I have been playing with a friend for over a year) I can break but then it hangs on "sending Shot". Tried reinstalling Messenger, and FaceBook, and downloaded the 8 Ball App but same behavior. Worked fine last couple years until couple days ago. Any suggestions ?”

G
Greg 2022-10-08

I have the exact same problem described by Matthew on Oct 3, 2022. I open the app but I can't move the Q ball before breaking. When I try to break the game freezes up when I release the cue control.

A
Adrienne 2022-10-07

My 8 ball game freezes at sending shot and also freezes the stick and wouldn't do anything

I
Irene A Piper 2022-10-05

Hello, the cue stick does not work the area turns red where the stick is located why I release the stick to shoot and freezes help needed to fix Thanks Irene

D
Donna L West 2022-10-04

Hit my friends in California first now doing to me in Texas and friend in MI....opens directly in to a break screen .. Pull cue shots cue disappears ball stays... Makes noise that it hit ball

D
Donna L West 2022-10-04

Hit my friends in California first now doing to me in Texas and friend in MI....opens directly in to a break screen .. Pull cue shots cue disappears ball stays... Makes noise that it hit ball

B
Bill McIntyre 2022-10-04

In 8 Ball Pool my cue stick does not work. It will not shoot.

M
Matthew 2022-10-03

A few days ago using the Pool game through Messenger, on my iPhone13 or on my Macbook Air, I can't move the cue ball to break, and if I try and break, the cue pulls back and freezes. If I join a game in progress ( as I have been playing with a friend for over a year) I can break but then it hangs on "sending Shot". Tried reinstalling Messenger, and FaceBook, and downloaded the 8 Ball App but same behavior. Worked fine last couple years until couple days ago. Any suggestions ?

A
Atkinson Kevin 2022-10-02

will not let me shoot my cue stick

W
Wayne 2022-09-09

Game opens then goes straight back to home screen! Very frustrating.

J
Jamie Ratliff 2022-08-30

Installed 8 ball pool on my iPad. When I click on it the screen goes black

N
Nicolas Mcgowran 2022-08-22

I keep trying to step up to a new table. It chooses and opponent, takes my 250.000 chips then throws me to the main menu and doesnt give me my chips back. I'm really happy with the app apart from this issue as it's done it several times to me now and it takes time and effort to build chips back up for it to do it again. Nick

N
Nell 2022-08-14

Not adding my coins to my team score,also it changed my cue back to a beginner

P
Penny Matte 2022-08-08

Game crashing making me lose games

N
Neil Jones 2022-07-26

Loads up, soon as i go to play game it goes back to home screen on tablet.happens constanley also mid way through games which means i lose the game.

P
Pam Waggott 2022-07-24

Game is constantly crashing. It has trouble finding videos for rewards. Will crash half way through. Game runs very slow. All other games run well and Internet is on fast speed with low jitter. This has made Game unplayable over last few weeks.

D
Derek Robert Anderson 2022-07-23

Every time it opens it goes back to home screen. On the odd time it stays on it crashes during game.

A
Anthony 2022-07-21

Hi i am using a galaxy tablet and i have 8 ball pool but as soon as i go to play it just goes back to the home screen , i have uninstalled and reinstalled ,even tutned of the modem and back on still not working

S
Sharon 2022-07-19

Soon as you put the game on going straight back to home screen tryed uninstaing it and reinstalling it but to still not working

A
Alexander Sutherland 2022-07-16

Dear team,. I installed 8 ball pool , when it goes to first page it crashes, and goes back to my home page?????? Can you help please. Alexander 412-484-306-0

A
Ahmed 2022-07-07

8 ball pool not working . it was ok before 8 hrs ago

N
Neil Jones 2022-06-24

Keeps turning off mid game .By the time reloaded the game is lost .Also keeps freezing when looking at opponents profile

S
Sam Renfroe 2022-06-23

Try to retrieve my 8 ball history. I accidentally deleted it

S
Sam Thedrummer 2022-06-22

No avatars or profile pictures are showing in 8 ball pool. Only silhouette with a ?. Checked both my iPad and iPhone and my stepson, who also plays, had the same issue on his android phone.

C
Crystal 2022-06-22

Trying to log in via Facebook login and it's telling me the app is in development mode and I need to get permission from an app administrator? I've been playing this game for years. Now all of the sudden this??

J
John Weightman 2022-06-18

No points are being awarded

O
Oscar 2022-06-08

This morning trying to play the game and there is no more game is asking to star all over again, it was a regular account I don’t have the unic id what can I do

H
Hash 2022-05-26

8 ball pool is crashing me every time when I go on it

S
Su 2022-05-14

It's been some time now I have tried uninstalling and installing again everything when I click play with Facebook most times it dosent even load or if it does after being on load screen for so long it goes into the game and after about a min or two it leaves n just goes back to my home screen

Showing 1-56 of 56 reported issues:

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