Octopus Energy Status

Last Updated on 2024-11-04 by Octopus Energy

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34 User reports:
App has problems

User reports 34

⚠️ Most reported problems ⚠️

Crashes

38.2%

Not working

35.3%

11.8%

Connection

8.8%

problems reported in the last 24 hours

24 hour clock ⏰

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Common Octopus Energy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Octopus Energy app on iOS and Android devices. Solve all Octopus Energy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Octopus Energy iPhone Issues and Solutions

Octopus Energy iOS app crashes, not working, errors
Octopus Energy iOS app network issues
Octopus Energy on iOS has black/white screen

Octopus Energy Android App Issues and Solutions

Octopus Energy has errors/crashing/not working
Octopus Energy server network connectivity issues
Octopus Energy has black screen

Octopus Energy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Octopus Energy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Octopus Energy app crashes or not working on Iphone (iOS):

Close and restart the Octopus Energy app on iPhone
Update Octopus Energy app to the Latest Version for iOS
Uninstall and reinstall Octopus Energy iPhone app
Update your iPhone to the latest iOS version

Fix Octopus Energy on iPhone unable to connect to server/internet connection issues::

To resolve Octopus Energy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Octopus Energy black/white screen (blank screen) on iPhone:

Follow the Octopus Energy iOS app troubleshooting guide Here →

Octopus Energy Android App Issues and Solutions

Fix Octopus Energy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Octopus Energy app issues:

Force Stop the Octopus Energy App
1. On android, goto "Settings" » click Octopus Energy app. » click "Force Stop".

Update Octopus Energy to the latest version on PlayStore

Clear Octopus Energy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Octopus Energy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Octopus Energy.

Fix Octopus Energy unable to contact server/ Octopus Energy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Octopus Energy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Octopus Energy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Octopus Energy on android.

Solve Octopus Energy black/white screens issue on Android:

Follow the Octopus Energy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Octopus Energy, developers of Octopus Energy.

About this app

Manage your Octopus Energy account from your fingertips.