Octopus Energy Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Octopus Energy
100% Contact Match
Developer: Octopus Energy
E-Mail: hello@octopus.energy
Website: 🌍 Visit Octopus Energy Website
57.14% Contact Match
Developer: Smarthound
E-Mail: contact@smarthound.uk
Website: 🌍 Visit Octopus Watch Website
3 Most reported problems 😔💔
Latest update step back for Agile tariff
by Ranko6661234
The new display for half hourly pricing is much harder to read and use. Adding pound sign and four decimal places is a waste of space and makes the numbers much harder to read. The graph takes up a lot of space but adds very little value. Go back to old format.
Crashes Daily
by MAH113
The app crashes almost every day. I’ve tried uninstalling and reinstalling but it still crashes. It’s more of a pain than a convenience!!!
Can’t connect my thermostat
by Tdswanbeck
There’s no link to add my devices. I’ve looked everywhere. How am I supposed to save money if I don’t have the link to connect my device?
Have a Problem with Octopus Energy? Report Issue
Why should I report an Issue with Octopus Energy?
- Pulling issues faced by users like you is a good way to draw attention of Octopus Energy to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Octopus Energy customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Octopus Energy.
