Octopus Energy Reviews

Every time, as soon as you log in.

Everytime I try to log in, it immediately logs me back out

OctopusEnergy always says we have logged you out for security reasons each time we try to log in.

We are new customers and need OctopusEnergy to work so that we can get intelligent octopus discount, if not rates will increase, very disappointing

Told I need app to get discounts. Downloaded and it won’t stay open for more than a half second.

The new display for half hourly pricing is much harder to read and use. Adding pound sign and four decimal places is a waste of space and makes the numbers much harder to read. The graph takes up a lot of space but adds very little value. Go back to old format.

I cannot find a way to sign out if my account using this new version of OctopusEnergy . This is a major security issue because my information is available whenever OctopusEnergy is opened. There is no way I can find to require logging in once the new app is downloaded.
I searched my iPhone settings, and I do not have automatic fill in passwords selected.
Even so, there is no visible way to sign out of my account.

Just downloaded OctopusEnergy and wow what a terrible app it is. Unable to hide the keyboard, which hides stuff. Can’t get it beyond the login splash screen. Assume the was tested????

Logged out and it will not accept email and password stating they are incorrect!

There’s no link to add my devices. I’ve looked everywhere. How am I supposed to save money if I don’t have the link to connect my device?

OctopusEnergy crashes almost every day. I’ve tried uninstalling and reinstalling but it still crashes. It’s more of a pain than a convenience!!!

When I moved out of my house I had an account credit. It has been over 3 months and Octopus has still not refunded my account credit. I have sent multiple emails and phone calls and they still haven’t returned the money I am owed.