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⚠️ Most reported problems ⚠️

Something else
30.0%

Not working
20.0%

Login
17.5%

Connection
15.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Kasa Smart Problems 😠👌🔥

- Can only organize devices on Home Screen by groups and product type

- Groups are all on or all off

- Product type is useless when more than a handful of devices of different types

  12 Reported Issues: 😵🆘🛟🚨📢

Gary Chase
2023-11-29

I just received 3 new Kasa smart plugs HS103P3 and can't get them to work. I have others on the Kasa app that work fine. What am I doing wrong? Please give me a call at 630.251.7497.

James Sharpe
2023-02-09

Keeps crashing. I’m using iPhone with latest iOS 16.3. This is so annoying. I’m trying to monitor my toddler upstairs.

Jack
2022-10-16

The new function; add devices to indiv created “rooms”. I tried this numerous times and it just doesn’t work even though it says “success” in adding devices to the room.

Sharon Oberritter
2022-10-04

My Kasa smart plug was working well but now, while it turns on the light, it will not turn it off automatically. It appears that the app does not activate the off button on the app.

Keith Hamilton
2022-08-01

We have two Kasa Spot camaras and 2 Tilt camaras. The Tilt camaras work fine. The Spot camaras worked for a while and now both loose connectivity. I can unplug them and plug them back in and they work for a while (30 to 60 minutes) and then the light turns red, and they lose connectivity again. Same thing happens even if I reset them.

Keith Hamilton
2022-08-01

We have two Kasa Spot camaras and 2 Tilt camaras. The Tilt camaras work fine. The Spot camaras worked for a while and now both loose connectivity. I can unplug them and plug them back in and they work for a while (30 to 60 minutes) and then the light turns red, and they lose connectivity again. Same thing happens even if I reset them.

Frank Louis Cardinale
2022-07-20

I was just referred to a third party by customer service at a cost of 46. I want the charge refunded ASAP. this has all the signs of a scam. Kasa should be ashamed if they are unable to provide customer service.

Ronald Kent McCall
2022-06-19

i am an electrician and installed app 20 kasa and trying to find out one 3way switch on the app connects and turns on the lights but after about 5-8 seconds the app indicator shows the switch turns off. but in reality, the lights stay on, and I can still use the app to cut them off I have tried to see if it the switch by installing another new one, but it did the same thing. anything I should check

Sylvia Jacques
2022-05-29

In the Kasa app for Android phones when I try to change video rotation, the app frrezes

Richard Rice
2022-05-27

I keep getting this, what looks like a windmill in the center of the screen. I can't view the live stream. Can you help me? Regards

Charles Quinn
2022-05-10

App was working with a schedule to my non-dimmer switch until this week. Now I get the message 'connection error" and am only able to control the light through the app on Local. My wifi is working fine, has not moved, and my cellphone is on 2G wifi. I am Iphone software 15.4.

Patricia Farrenkopf
2022-04-14

Unable to Create Account with Kasa Smart App. Error Message: The email address is already being used by another account. ??? Unable to connect Power Strip to my wireless Device List. These products are useless if I can’t create an account. Without the account I also can’t connect with my Echo Dots. Thank you, Patricia Farrenkopf 917 767 5232

Showing 1-12 of 12

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About this app

Kasa Smart lets you add, configure, monitor, and control your connected TP-LINK Smart Home devices from anywhere in the world.  Kasa Smart is your portal to your TP-LINK Smart Home.  Purchase a TP-LINK Smart Home device and download KasaSmart to get started today.  You can schedule your appliances to turn on or off according to your schedule, or set them to Away Mode to deter would-be burglars.  And that’s just the beginning.  Stay tuned for updates to the Kasa platform as we add support for new features and upcoming hardware in the Kasa family!