Atomi Smart app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
90.0%

Not working
5.0%

Connection
2.5%

Screen
2.5%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Atomi Smart Problems 🔥

- Difficulty setting up the app to sync the 2 strings.

- No option of three light colors.

- No space to save custom settings.

- Router had to decouple bands to join network.

- Screws easily strip themselves when tightening.

📋 36 Reported Issues:

J
Jon Gardner 2023-11-25

My pathway lights and spot lights are not responding to the schedule I entered

B
Brad Jeter 2023-10-17

App keeps crashing on Android. Followed instructions for fix (delete cache, delete files) and it is still crashing. Not sure what to do at this point.

S
Steve Mallozzi 2023-09-26

Atomi pathlight schedule says it is not available

B
Brian 2023-08-20

The scheduling is not working for pathligjt or spotlight, please fix

R
Richard 2023-08-14

Half of lights stay white while half flash red every few minutes

L
Lee 2023-07-31

Atomi pathlight schedule says it is not available

D
Dean 2023-07-01

The last 5 lights on my Atomi string blink randomly and do not follow what the other lights are set to do

S
Sally Homuth 2023-06-18

The last 5 lights on my Atomi string blink randomly and do not follow what the other lights are set to do

R
Robert Morris 2023-06-03

The lights will turn on by themselves randomly and the only way to turn them off is by unplugging them.

R
Robert Morris 2023-06-03

The lights will turn on by themselves randomly and the only way to turn them off is by unplugging them.

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Jennifer Robb Klinkhamer 2023-05-25

I bought 2 strings. 1 set up easily, one was a challenge but finally connected. They worked great for a few weeks then the difficult one randomly went offline. I can't seem to get it back. Does anyone answer these?

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Julie Morris 2023-05-23

I have two Atomi string lights strung together over our pool and I love them! We recently changed our wifi and I was able to connect one of them to the new 2.4 wifi but the other is not responding. I was able to get the non-working string to blinking red for setup, but now it won't power on at all (even with trying the 10 second reset). I can operate the first string with the app beautifully but have a non-working string attached to it. Would prefer to fix it before having to re-string a new one as a bit dangerous on the ladder. Can you help me? Thank you!

M
Mike 2023-05-22

5 or six of the lights are flashing different colors on their own

B
Bonnie Maisano 2023-05-21

Lights won't work with app. Some of the bulbs will n some won't. It won't power off.

S
Shirley Kirby 2023-02-17

I have set my pathway lights and spot lights to come on at sunset and go off at sunrise. My lights show they are all online but not all lights come on or go off according to the schedule. It isn’t the same lights from day to day that don’t come on or off Sometimes lights #1 times and #4 doesn’t come on or go off but the next day they come on or off and it might be lights #3, #5 and #10 that don’t come on or off. I have grouped the lights into three groups: spot lights, front pathway lights and back pathway lights. I have set sunrise, effective daytime (from sunrise to sunset) every day, IF it is sunrise in my city, THEN spotlights (group), front pathway (group) and back pathway (group) lights OFF. I have set sunset, effective night (from sunset to sunrise) every day, IF it is sunset in my city, THEN spotlights, front pathway and back pathway light groups go ON and are bright white. It has been very frustrating. I have recreated the schedules multiple times with no improvement. Once in a while I luck out and the all come on or go off.

M
Michael 2022-12-24

I have a set of 3 lights connected to each other. i only turn on for the holidays. the 3rd set does not power on - i pressed the power button and it does not turn on. can you give me advise on how to turn on?

A
Anthony N 2022-11-20

Several strings will not allow us to reset to the red flashing in order to connect to the Wi-Fi. Like everyone else I’m totally disappointed with this product, Totally got ripped off

C
Carl Andrews 2022-11-06

Worst app ever My Home is fully integrated with Google Home every light and switch is connected and this app will not connect!!! Wifi 6 is the standard and has been for over 3 years and still Atomi has not caught up, Why? But luckily I had another router a Gryphon with Wifi 5 , still does not connect have you read the list of things you have to do to trouble shoot for these lights way to much sorry but this should be easy as 1-2-3 and if not it need needs to be fixed so it does I have followed all the direction

L
Lauryn Galindo 2022-10-30

My small orbs keep blinking! How do I control this?? Please…

J
John Christopher 2022-10-23

Lights worked perfectly for 6 months, then had power outage, and app can't locate device. Even when we are able to bring up 2.4g when we operate on dual 2.4/5g. We love these lights, we are not electronic sophisticated it is very frustrating. Looking for simple solution.

J
John Smith 2022-10-19

I own two strings, one string is doing what others have seen. A few lights at the end flicker and flash. They come-on on their own and wont shut off until power is unplugged. I took that string back to Costco and purchased a new string. Once I installed the replacement string the other old string started to do the same thing, new string was fine. Can these be fixed or do they just need to be returned?

P
Pam Hoffman 2022-09-25

We have 7 sets of these lights. Four of them work correctly. The other 3 will not program. Two sets have 3 or 4 lights at the end of the string that blink different colors and will not go to the program mode of blinking red. All bought at Costco, not that that makes any difference. We have tried everything suggested. Very frustrating with the amount of money we have spent.

A
Alfred De La Cruz 2022-09-11

Why do lights keep Disconnecting very frustrating. I really enjoyed them for a while but now just sees like headach

R
Robert Morris 2022-09-05

About half of the string is blinking independently from the rest of the string. Even when the lights are turned off, they continue to blink until I unplug the lights.

T
Terry Hansen 2022-09-04

Light blink erratically before they come on when using a scene, either by a time set or using sunset. They do the same when they are supposed to shut off, they behave erratically and are unresponsive to the app which I created triggers to turn off or turn on, and the automation. I finally had to unplug them.

M
Mel Palmer 2022-08-29

Last 5 lights of string blink random colors; sometimes they turn on by themselves during the day.

C
Christy 2022-08-17

My Atomi string lights will stay on even when I power them off through the app - they just cycle through the colors. I’ve deleted them and added them back on through 2g and still not responding with the app. It won’t let me change to anything but white, and when I try to turn them off, they go to blinking colors.

K
Kaye Brown 2022-08-02

Have had atomic lights as a gift approx 4-6 months ago 2022. Unplug for a couple of hours, plug back up flash red, before stopping and went out, NEVER come back on. Ck sockets everything working except lights

R
Robert Litz 2022-07-31

One wall light keeps going offline.

S
Stephen Herrera 2022-07-27

Lights flickering different colors - cannot gain control with app. In some instances, even when I pull the power, lights will continue to flicker

E
Eli Mioff 2022-07-20

App stopped working. Tried to power off and did not respond. Pulled plug. Tried to reset….reprogram..keeps telling error in reconnecting..phone not connected to wi fi. The phone is connected to Wi Fi.

J
John Creamer 2022-07-19

Lights flickering different colors - cannot gain control with app. In some instances, even when I pull the power, lights will continue to flicker

B
Brenda L Pierfelice 2022-07-11

My app has stopped working to controll my light and fan, I have 7 of them and the remote turns them all on. Now the app is not working as individual either

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Linda MacGregor 2022-06-19

We have 2 sets. 2 of the lights never go off unless we unplug them. And those 2 lights are a different color than all the others. We have done everything suggested.

B
Barbara Foley 2022-05-27

I have 2 strings of light. I tried to change both to America scene for Memorial Day. One changed easily. On the second screen I can get only a third of the string in the America scene. The other part is stuck in changing colors consistently. How do I fix

J
Jim Green 2022-04-10

One string of Lights acting erratic and will not turn off. The other 3 sting work as they should.

Showing 1-36 of 36 reported issues:

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