Verizon Family Status

Last Updated on 2025-02-17 by Verizon Wireless

I have a problem with Verizon Family

Are you having issues? Select the issue you are having below and provide feedback to Verizon Family.

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⚠️ Most reported problems ⚠️

Something else

75.0%

25.0%

24 hour clock ⏰

- Locks up parent's data when child reaches data limit

- Location services are not accurate

- Time restrictions are not clear

- App crashes often

- Not reliable

Katherine 2024-01-30

The app does not allow for me to sign into my account and since there is no desktop version, I am paying for a service I am unable to access.

Stephanie 2023-08-25

I have to disconnect and reconnect this app at least 1x per month. What would cause it to keep demanding a fix every month?

Loraine N/A Wendling 2022-08-12

Location are completely off constantly

Showing 1-3 of 3 reported issues:

Common Verizon Family Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Verizon Family network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Verizon Family App
1. On android, goto Settings » Verizon Family » click [Force Stop]

Clear Verizon Family App Cache and Data:
1. On android, goto Settings » Apps » Verizon Family » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Verizon Family.

On android, goto Settings » Apps or Manage Apps tab.
Click Verizon Family » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Verizon Family » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Verizon Family