ASUS Router app not working? crashes or has problems?

ASUS Router Status

Published by ASUS on 2023-12-04

The ASUS Router app unlocks the power to manage your network in just a few taps
whenever you want, wherever you go. We are aiming to provide the best Wi-Fi and
Internet-surfing experiences you have ever had with these comprehensive features.

I have a problem with ASUS Router

Are you having issues? Select the issue you are having below and provide feedback to ASUS Router.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 4 Comments

By Michael 8 months ago

After I open the ASUS router app and click manage I get a blank page. I can do nothing. please advise?

By Kris 11 months ago

Nodes will disconnect from network, can't be found on app, app will not connect even to node that is wired to modem.

By Mil 1 year ago

I'm having the same problem. Crashes on startup.

By Remco 1 year ago

At start up app crashes on iphone running 16.3. Even a uninstall and new install doesn't help. Before the login the app force closes automaticly

Common dislikes about ASUS Router app

- WiFi switch on two of the routers no longer works

- Design update makes it difficult to locate familiar features

- Cannot see the RAM/CPU utilization in one nice display on the main screen

- Moving between the CPU/RAM/Home screens is now very cumbersome

- Alerts to accept notifications and for the app to use the device location are not needed to use the app

- Logging on was not working and had to manually restart the router

Have a Problem with ASUS Router? Report Issue

Common ASUS Router Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ASUS Router app on iOS and Android devices. Solve all ASUS Router app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ASUS Router iPhone Issues and Solutions

ASUS Router iOS app crashes, not working, errors
ASUS Router iOS app network issues
ASUS Router on iOS has black/white screen

ASUS Router Android App Issues and Solutions

ASUS Router has errors/crashing/not working
ASUS Router server network connectivity issues
ASUS Router has black screen

ASUS Router iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ASUS Router app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ASUS Router app crashes or not working on Iphone (iOS):

Close and restart the ASUS Router app on iPhone
Update ASUS Router app to the Latest Version for iOS
Uninstall and reinstall ASUS Router iPhone app
Update your iPhone to the latest iOS version

Fix ASUS Router on iPhone unable to connect to server/internet connection issues::

To resolve ASUS Router network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ASUS Router black/white screen (blank screen) on iPhone:

Follow the ASUS Router iOS app troubleshooting guide Here →

ASUS Router Android App Issues and Solutions

Fix ASUS Router not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ASUS Router app issues:

Force Stop the ASUS Router App
1. On android, goto "Settings" » click ASUS Router app. » click "Force Stop".

Update ASUS Router to the latest version on PlayStore

Clear ASUS Router App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ASUS Router app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ASUS Router.

Fix ASUS Router unable to contact server/ ASUS Router internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ASUS Router » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ASUS Router » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ASUS Router on android.

Solve ASUS Router black/white screens issue on Android:

Follow the ASUS Router android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at ASUS, developers of ASUS Router.

100% Contact Match

Developer: ASUSTeK Computer inc.

E-Mail: [email protected]

Website: Visit ASUS Router Website

About this app

We are aiming to provide the best Wi-Fi and Internet-surfing experiences you have ever had with these comprehensive features. …. …. …. …. - Lyra/Lyra mini/Lyra Trio/Lyra Voice (needs to be at least 3. 0. 0. 4. The ASUS Router app unlocks the power to manage your network in just a few taps whenever you want, wherever you go. Only supports router login and partial management functions. Get excited for the ASUS Router App! New features are consistently being added. Some of the features are only available on supported models or firmware later than 3. 0. 0. 4. 388. xxxxx Please visit the official ASUS website to view the latest list of supported models.