Contact ASUS Router Support

by _KEM_

Since the design update for this app, which I think was intended to make aiMesh more prevalent, I have reduced my rating from for stars to one star. The changes make it difficult to locate familiar features since many of them are just icons with no text. It took me at least 15 minutes to find the features I used the most in the old app like reboot which is now well hidden. In addition I cannot see the RAM/CPU utilization in one nice display on the main screen, you are now forced to go through a series of menus to get to a CPU or RAM use displays but no combined display like the app offered previously. Moving between the CPU/RAM/Home screens is now very cumbersome,. In the old design I could reboot and then quickly and easily monitor my devices, CPU, and RAM utilization? The new app makes this difficult and it seems like there is a bug in the connected devices count because I have to switch between screens to get an updated count.

Considering these issues that most affected my app use plus several others that I haven't mentioned my opinion is this new UI is far worse than the old one. If they could just fix the connected devices but and put a way to see the old style combined CPU/RAM display back on the main screen it would raise my star rating to near four stars.

by Victorplmju

When I first tried the app I got alerts to accept notifications and for the app to use the device location. These are not needed to use the app. However, it apparently searches for the router after returning from the settings screen, so be sure to go to settings even if you don’t allow the unnecessary location. It’s a mystery to me why it would need to know location. Anyway the first time trying to connect I entered admin user and password. I got a message logging on was not working and that I should manually restart the router. This issue was confirmed by trying to connect using the web. After restarting the router, I was unable to connect again until I uninstalled the app and installed it again. It looks like if it fails to connect it gets into a state from which it can’t recover. After reinstalling the app, I went to settings again and this time it connected after prompting me to enter my credentials again. Bottom line: if you are having issues with the app I suggest deleting it and reinstalling it again.

by Btpohl

Where to begin? The app is super slow. After running a security scan multiple times, and after several app updates over the past few months, I still can’t change security settings. I see the yellow “i” next to the settings and try to change it. It does something for like a minute and then fails. The worst part though is that I can connect to the 5ghz network with devices in my home. In fact, my phone is connected to it right now. But the app, running on this phone, doesn’t recognize it. It only displays the 2.4ghz network as if it’s the only one I have.

I bought this off a friend’s trusted recommendation. The internet, and WiFi, have been around for way too long to ship this kind of experience.

By the way, I have already tried resetting my router once and setting everything back up again…same problem.