Are you having issues? Select the issue you are having below and provide feedback to DS router.
-App can't set up the router
-Gives error codes with no explanation of what the error is
-Poor UI/UX
-Scattershot and disorganized when it comes to iOS mobile apps
-Incomplete and abandoned apps
App won't let me have parental controls when away from home, just says connect lost. Does me no good if I can't control the internet away from home.
I can't use the DS Router app to manage my synology router and manage my kids' devices. It says "unable to connect to your router. Please check: - the Internet connection of your synology router and mobile device - the correctness of the synology router's IP address - synology router permits external access" All of those are checked so not sure why I kept getting that message.
Complete guide to troubleshoot DS router app on iOS and Android devices. Solve all DS router app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of DS router.
Easily set up brand new Synology Routers, monitor live traffic, and protect your children's Internet activities with the comprehensive features of DS router. - Remote Management: Manage your router from anywhere. - Network Map: Easily view the status of your Mesh Wi-Fi system. - Guest Network: Create a new network separated from your primary Wi-Fi. - Traffic Monitor: Supervise real time traffic of all connected devices. - Device Prioritization: Determine which devices Internet priority. - Safe Access: Enjoy advanced parental control and security functions. **You must own a Synology Router to run DSrouter, and be running the latest SRM 1. 3 to get the complete set of features. DS router allows you to manage you network with just a few taps whenever you want, wherever you go.