DS router app not working? crashes or has problems?

DS router Status

Published by Synology Inc.

**You must own a Synology Router to run this app, and be running the latest SRM
1.3 to get the complete set of features.

I have a problem with DS router

Are you having issues? Select the issue you are having below and provide feedback to DS router.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 2 Comments

By Sarah Green 1 year ago

App won't let me have parental controls when away from home, just says connect lost. Does me no good if I can't control the internet away from home.

By Carmen 1 year ago

I can't use the DS Router app to manage my synology router and manage my kids' devices. It says "unable to connect to your router. Please check: - the Internet connection of your synology router and mobile device - the correctness of the synology router's IP address - synology router permits external access" All of those are checked so not sure why I kept getting that message.

Common dislikes about DS router app

-App can't set up the router

-Gives error codes with no explanation of what the error is

-Poor UI/UX

-Scattershot and disorganized when it comes to iOS mobile apps

-Incomplete and abandoned apps

Have a Problem with DS router? Report Issue

Common DS router Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DS router app on iOS and Android devices. Solve all DS router app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DS router iPhone Issues and Solutions

DS router iOS app crashes, not working, errors
DS router iOS app network issues
DS router on iOS has black/white screen

DS router Android App Issues and Solutions

DS router has errors/crashing/not working
DS router server network connectivity issues
DS router has black screen

DS router iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DS router app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DS router app crashes or not working on Iphone (iOS):

Close and restart the DS router app on iPhone
Update DS router app to the Latest Version for iOS
Uninstall and reinstall DS router iPhone app
Update your iPhone to the latest iOS version

Fix DS router on iPhone unable to connect to server/internet connection issues::

To resolve DS router network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DS router black/white screen (blank screen) on iPhone:

Follow the DS router iOS app troubleshooting guide Here →

DS router Android App Issues and Solutions

Fix DS router not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DS router app issues:

Force Stop the DS router App
1. On android, goto "Settings" » click DS router app. » click "Force Stop".

Update DS router to the latest version on PlayStore

Clear DS router App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DS router app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DS router.

Fix DS router unable to contact server/ DS router internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DS router » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DS router » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DS router on android.

Solve DS router black/white screens issue on Android:

Follow the DS router android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Synology Inc., developers of DS router.

100% Contact Match

Developer: Synology Inc.

E-Mail: [email protected]

Website: Visit DS router Website

About this app

Easily set up brand new Synology Routers, monitor live traffic, and protect your children's Internet activities with the comprehensive features of DS router. - Remote Management: Manage your router from anywhere. - Network Map: Easily view the status of your Mesh Wi-Fi system. - Guest Network: Create a new network separated from your primary Wi-Fi. - Traffic Monitor: Supervise real time traffic of all connected devices. - Device Prioritization: Determine which devices Internet priority. - Safe Access: Enjoy advanced parental control and security functions. **You must own a Synology Router to run DSrouter, and be running the latest SRM 1. 3 to get the complete set of features. DS router allows you to manage you network with just a few taps whenever you want, wherever you go.