POSTIDENT Status

Having a lot of trouble fill out new app! Not even sure correct form as it talks about Sweden! Tried the helper! In New Zealand on ipad

Hello, I have tried unsuccessfully to use my American Passport to identify myself on PostIdent. It fails repeatedly: "Holograms and security not recognizable". Is there a video that can assist me in positioning the camera correctly during the Hologram scanning?

I've encountered the same problem regarding the QR code and found a solution that worked with me and hopefully this will help others as well! So instead of downloading the Postident app and scanning the code, regardless via the app itself or from your own scanner outside of the app, it will not work. It says this will need to be open in browser but nothing happens, correct? I uninstalled the app, and scanned it again with my scanner (the default one in your phone that is used to scan QR codes) then finally it brought me to the link it was supposed to send me to from the very beginning. I got a new case-ID code that worked. (It is different from the previous one you've received.) You will also received some emails that your identification process has begun and it will send you the case-ID as well. (The same one as you received on the browser.) Then finally with my new code, I installed the Postident app again and entered the code. Now it finally worked and I can proceed with my identification process. You will received another email that confirms that your identification process has been completed. Hope this will fix the problem for a lot of you!

Have tried numerous times to use this app for life certificate verification. Says the verification number has expired. Cannot proceed. Will not accept QR code. Frustrating.

Disgraceful - the fact that there is zero support on this issue and only tons of people on the internet looking for help you think would signal the Post Office IT group to figure out the problem with the pensioner support group entity. Now I'm dragging my 93 year old parent out to the bank to try and get them to understand a foreign document to stamp and sign again? What a joke Germany has become. Who could possibly be responsible for this, from the 40's era grade school document they send to this process you can see how far back this country obviously is, 3rd world does better.

I have taken the photos and video but it says "The recordings could not be uploaded"

Postident will not accept personal QR code.

I did get a restart identification number and found out it expired could you send me a new restart identification number so I can send you all my information

I did get a restart identification number and found out it expired could you send me a new restart identification number so I can send you all my information

Video does not work

I just received per mail the request for digital proof of life 2023 (rentenservice.de) Then, when I use the photo app to scan the QR code, and select the website offered, the message "Transaction number expired" is displayed. This might well be the case, since the QR code I have received is the exact same QR code I received last year (2022) and successfully used at that point.

I just received per mail the request for digital proof of life 2023 (rentenservice.de) Then, when I use the photo app to scan the QR code, and select the website offered, the message "Transaction number expired" is displayed. So then, I should contact "my contractual partner" to start a new transaction. What does that mean? Who can explain? Who is the 'contractual partner'?

Postident will not record video, also frame to move face into is plain yellow. this is urgent as I have to send proof of life. Thank you for your help John Dyble

Current app as of today (2023-07-15) for iPhone (running on iPhone 6s Plus): Eveything seems to works well except that it doesn't turn on the camera for the video - ultimately rendering the whole thing useless! Bummer!

All of my ID German passport back and front worked just fine on the postident app,but the video with my Face is not working. I am getting only an empty face and a count 1 2 3 and it’s not turning on for my picture….what can I do to complete my Lebensbescheinigung per web.

It won't let me upload photos for identification

I cannot get the video part for identification to work on my iPad. My settings show Postident is set for the camera. The video button shows 3,2,1 but I don’t see my face on the screen. Thanks Rosemarie

Ich gabe Digitale Lebensbesheiningung angefangen aber kein antwort bekommen nach 2 Stunden

Was not able to take the requested video. Taking pictures of documents with iPhone camera is working but not the video. Seems camera does not turned on, tried several times and checked all settings.

Video doesn't work. Taking pictures of documents with iPhone camera is working but not the video. Seems camera does not turned on, tried several times.

In attempting to fulfill the requirements for a digital proof of life for Deutsche Renten, I scan the QR code and click on the URL (for POSTIDENT) and am unable to continue as no transaction number in forthcoming. Shouldn't there be a login page or something so that a transaction code could be sent to my email address? Back to paper and pen and a trip to my bank, I guess.

Picture video identification does not accept high resolution picture in spite of numerous attempts.

Trying to help my Mom use this app for her pension. The app consistently rejects high resolution photos of her ID as being of 'insufficient quality', which is patently ridiculous. In short, after three attempts and lots of stress, the app simply doesn't work. We'll just have to send in the paperwork.

My identification code is expired. Please issue new code. Thank you

My personal QR code (with my name) supplied by renten service does not open correctly. It opens a website and asks for 12 digite number that I don't have. What's wrong again. Last year I had problems with the acceptance of a valid BC driver's licence. Can't you do better than this?

Followed instructions from rentenservice.de/DLN. When using Phone camera to point at my QR code nothing happens. No offer to change to Postident. So what now? Either your instructions for Canada are wrong or your program is defective. This happened to me already the second year. I try to avoid sending the proof of life by snail mail. I am on Android 10. Please respond to my question.

After scanning the QR code with my android phone camera, I get the link to Deutsche Post by POSTIDENT; however, after making sure I have the correct 12-digit transaction number for the purpose of the Digital proof of life 2023, and press "Continue", I always get "Identification not possible". I checked the WIFI setting and status are OK. What is the problem?

Unable to scan QR code. Tried with two different android tablets. Always running into a loop

It's says I have time scan the qr code in the browser

As far as I can see, it works in German only. It started out in English, then it switched to German. I don't know German, so it seems I cannot use it. There was often a banner that said: "Translation available" but there were no instructions how to get this translation. To me, it seems useless without an English interface.

You should scan the QR code *before* you open the POstident app? I had this problem - then when I used just the camera on my phone, it scanned, and offered a button to connect to Postident.

Hello, The Deutsche Rentenservice offered the alternative identification via this app. I downloaded and installed it on my Samsung phone, but like many others I get the error "No transaction number found" ... hat a pity would save me several hours of processing paperwork :(

When scanning via the POSTIDENT app I got always the message: No transaction number found. When scanning with the barcode reader I get a QR code, but when punching the QR code in Postident manual, I got the same message: No transaction number found? What must I do? Harald Jung Suedafrika

A Technical error occured. Please try it again later. It is now 10 hours! Regards Csuzda

QR code error states: no transaction number found

Once identification process - photo & video - is completed, keep getting error message "Unable to upload documents". In spite of strong internet connection?!

Lebensbescheinigung Australian Transaction code not found

Downloaded app successfully. Scanned QR code and kept getting 'No transaction number found'. I loaded the app on both my Samsung tablet and my LG phone. Neither works! Ended up going back to the bank and getting the form filled out. Once again, pen and paper prove more reliable then technology!

When scanning qr code message says No Transaction Number found

We have received the paper and dowloaded the application and followed the instructions. QR code is not working.

Same issue here in Australia: "No transaction number found". German perfection gone wrong!

Have been invited to use the app but the QR code says there is no identification number?!? What do I do now? I see in the comment section I am not the only one having this issue!

When I scan, I get following message: no transaction number found

Good day my QR code does bot want to work with this or my other phone please advise

When I scan the QR code with the Postident app all I get is “No Transaction Number Found”

When I scan the QR code with the Postident app all I get is “No Transaction Number Found”

Postident was downloaded and installed on my mobile phone successfully. I scanned the QR code as requested Then I get a message: "No transaction number found" Please advise what should I do next?

Got the invitation to use POSTIDENT for the annual verification that I’m still alive (to continue receiving a German pension in Thailand). The app does not recognize my personal QR code that was sent with the invitation: "No transaction number found". I have updated the operating system on my I-Phone, made sure the app has access to the camera in settings, deleted and re-loaded the app twice w/o any success. The app is useless! The remarks, that one should not expect any help from this website speaks for itself. I'm giving up with warm greetings from Thailand to the digital wasteland Germany!

Got the invitation to use POSTIDENT for the annual verification that I’m still alive (to continue receiving a German pension in Canada). The app does not recognize an ID number in the QR code that was sent with the invitation. Just another example of a product from the digital wasteland Germany.

Postident downloaded and installed on my mobile phone successfully. Then I get a message: "No transaction number found" What should I do next please?

QR code error: No transaction # found.

Postident does not accept QR code provided by Deutsche Rentenversicherung .

It doesn't have transaction number

after scanning the QR code the system tells me that NO NUMBER is found! have done all of your "fixes", same results: no number found, yes it is a android phone. what to do?

after scanning the QR code the system tells me that NO NUMBER is found! what to do?

QR code error states: no transaction number found