Contact POSTIDENT Support
Published by DP IT Brief GmbH on 2023-11-23 About: With the POSTIDENT app, you can verify your identity conveniently and simply by
means of your smartphone.
Depending on which of our partner companies you carry
out this identification process, you can verify your identity either via
POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or
the electronic residence title) or POSTIDENT by photo.
How to Contact POSTIDENT Customer Service/Support
Listed below are our top recommendations on how to get in contact with POSTIDENT. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact POSTIDENT. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of DP IT Brief GmbH
100% Contact Match
Developer: Deutsche Post DHL
E-Mail: [email protected]
Website: Visit POSTIDENT Website
Reported Issues: 11 Comments
By erhard schreck
6 months agoHorrible app. How. Can I get human help?????
By Patti Pietrow
7 months agoThe Postident app is absolute garbage and the help is useless. It didn't accept my mom's id. It seemed to finally accept the video, but no matter what we did (tried 3 times), her Ontario, Canada issued Government identification was not accepted. My sister finally had to take my 89 year old mom to the bank which is difficult because she gets really confused when she leaves her apartment now. If Postident doesn't work for you, it's probably because it doesn't accept your identification card from North America. My mom doesn't have a passport anymore. The German government needs to do a better job at verifying identification than this app. These people that worked in Germany before going to North America deserve better.
By Peter Muller
8 months agoI try to do my "Digital Proof Of Life 2023" but always get the message " Transaction number expired. Please contact your contractual partner" Have tried it over several days multiple times, sent a report already to POSTIDENT but got no answer. My deadline is Aug 18. Please help. Thank you Peter Muller
By Robert Rauer
8 months agoCan some PLEASE call me at 808-392-5356? The app does not work and it keeps telling me: TRANSACTION NUMBER EXPIRED
By helmut Gilles
8 months agoi scan the Qr code and Postident opens and wants the transaction number i dont have .
By Robert Peppercorn MD
8 months agoHow can I set this to work? When I scan QR code, I am redirected to 'postident.deutschepost.de/user/start/?an=.......' with error message 'Transaction number expired' Please contact your contractual partner to start a new transaction Thank you
By Heidelore vahle
9 months agoAfter taking the identification document photos and doing the video portrait.i hit the send recordings button it acts like it uploading them then gives me a failed to submit files, error. Tried 5 times and it didn't change the outcome??? What do I need to do
By Carola Schepelmann
9 months agoWhen I scan QR code, I am redirected to 'postident.deutschepost.de/user/start/?an=.......' with error message 'Transaction number expired' Please contact your contractual partner to start a new transaction Thank you
By enigmacat
One star for the rudest woman I've ever encountered, and a buggy problematic app
So I try to authenticate online, the connection isn't so great and the woman hangs up on me so I switch to the app. The app cuts out halfway through, so I switch back to the web identification and get the same woman as before. She gets incredibly angry and frustrated without even explaining what's wrong, accuses me of not speaking English and says incredibly racist things like "Do I look like I'm speaking Chinese?" (mind you, she KNOWS that I'm a US citizen) before rudely snapping that my camera isn't good enough for her to take pictures (something that wasn't explained before she hung up on me last time). Then she hangs up on me again. A woman like that doesn't deserve a position talking to people for a living.
By Diorel
Worst ID experience ever
From all the ID experiences I had before through smartphone apps this one was by far the worst. Very rude person keeps telling me over and over again to hold my ID into the camera the front side, the backside, the front side, the backside, the front side, in front of my face, clean dust from the card, go away from the window, go into the kitchen under the exhaust hood. I have a new German ID, so there were really good to read and using a new iPhone camera. And after going through all this stuff taking all the data and photo, she asked me about my age. What if you are so nervous that you get it wrong? Will the whole process be canceled? Ridiculous.
By p_cranman
Awful
Terrible. The app continually tells me that I have to wait for only a minute, but I have been waiting by my phone for nearly an HOUR. At least they should give me a wait time that was accurate within 15 minutes. I don’t think that’s an unreasonable request.
Have a Problem with POSTIDENT? Report Issue
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Why should I report an Issue with POSTIDENT?
- Pulling issues faced by users like you is a good way to draw attention of POSTIDENT to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a POSTIDENT customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using POSTIDENT.
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