ScanTouch app not working? crashes or has problems?

ScanTouch Status

Last Updated on 2024-01-09 by SevenD GmbH

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Common ScanTouch Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ScanTouch app on iOS and Android devices. Solve all ScanTouch app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ScanTouch iPhone Issues and Solutions

ScanTouch iOS app crashes, not working, errors
ScanTouch iOS app network issues
ScanTouch on iOS has black/white screen

ScanTouch Android App Issues and Solutions

ScanTouch has errors/crashing/not working
ScanTouch server network connectivity issues
ScanTouch has black screen

ScanTouch iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ScanTouch app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ScanTouch app crashes or not working on Iphone (iOS):

Close and restart the ScanTouch app on iPhone
Update ScanTouch app to the Latest Version for iOS
Uninstall and reinstall ScanTouch iPhone app
Update your iPhone to the latest iOS version

Fix ScanTouch on iPhone unable to connect to server/internet connection issues::

To resolve ScanTouch network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ScanTouch black/white screen (blank screen) on iPhone:

Follow the ScanTouch iOS app troubleshooting guide Here →

ScanTouch Android App Issues and Solutions

Fix ScanTouch not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ScanTouch app issues:

Force Stop the ScanTouch App
1. On android, goto "Settings" » click ScanTouch app. » click "Force Stop".

Update ScanTouch to the latest version on PlayStore

Clear ScanTouch App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ScanTouch app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ScanTouch.

Fix ScanTouch unable to contact server/ ScanTouch internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ScanTouch » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ScanTouch » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ScanTouch on android.

Solve ScanTouch black/white screens issue on Android:

Follow the ScanTouch android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SevenD GmbH, developers of ScanTouch.

About this app

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