Documents Status

Last Updated on 2025-01-31 by Savy Soda

I have a problem with Documents

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⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

50.0%

24 hour clock ⏰

- Setup can be confusing at times

- Possibility of losing documents if not saved to the cloud or backed up properly

- Upgrades on Apple apps can be confusing and hard to distinguish

- No way to back up documents within the app itself

A. Chimp 2022-08-20

Post 8.1.22 update issues - Documents.app on Mac OS 11.1.3 Big Sur. Documents.app - cannot be verified - Please Advise

Showing 1-1 of 1 reported issues:

Common Documents Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Documents network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Documents App
1. On android, goto Settings » Documents » click [Force Stop]

Clear Documents App Cache and Data:
1. On android, goto Settings » Apps » Documents » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Documents.

On android, goto Settings » Apps or Manage Apps tab.
Click Documents » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Documents » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Documents