Amazon Drive app not working? crashes or has problems?

Amazon Drive Status

Published by AMZN Mobile LLC

Amazon Drive provides easy access to the documents, music, photos and videos
that you have stored in Amazon Drive. Store your important files in Amazon Drive
and keep them secure even if your iPhone or iPad is lost or damaged.

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Common dislikes about Amazon Drive app

- No option to sort by type or size

- App crashes when moving files around on newer iPhones

- HEIC files not viewable on phone

- Files may get uploaded multiple times

- Issues with lost files in the past

Have a Problem with Amazon Drive? Report Issue

Common Amazon Drive Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Amazon Drive app on iOS and Android devices. Solve all Amazon Drive app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Amazon Drive iPhone Issues and Solutions

Amazon Drive iOS app crashes, not working, errors
Amazon Drive iOS app network issues
Amazon Drive on iOS has black/white screen

Amazon Drive Android App Issues and Solutions

Amazon Drive has errors/crashing/not working
Amazon Drive server network connectivity issues
Amazon Drive has black screen

Amazon Drive iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Amazon Drive app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Amazon Drive app crashes or not working on Iphone (iOS):

Close and restart the Amazon Drive app on iPhone
Update Amazon Drive app to the Latest Version for iOS
Uninstall and reinstall Amazon Drive iPhone app
Update your iPhone to the latest iOS version

Fix Amazon Drive on iPhone unable to connect to server/internet connection issues::

To resolve Amazon Drive network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Amazon Drive black/white screen (blank screen) on iPhone:

Follow the Amazon Drive iOS app troubleshooting guide Here →

Amazon Drive Android App Issues and Solutions

Fix Amazon Drive not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Amazon Drive app issues:

Force Stop the Amazon Drive App
1. On android, goto "Settings" » click Amazon Drive app. » click "Force Stop".

Update Amazon Drive to the latest version on PlayStore

Clear Amazon Drive App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Amazon Drive app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Amazon Drive.

Fix Amazon Drive unable to contact server/ Amazon Drive internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Amazon Drive » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Amazon Drive » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Amazon Drive on android.

Solve Amazon Drive black/white screens issue on Android:

Follow the Amazon Drive android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AMZN Mobile LLC, developers of Amazon Drive.

100% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Drive Website

56% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Mobile LLC Website

About this app

Store your important files in Amazon Drive and keep them secure even if your iPhone or iPad is lost or damaged. Amazon Drive provides easy access to the documents, music, photos and videos that you have stored in Amazon Drive. Upload your content to Amazon Drive from any computer and preview, share and enjoy it on all your devices.