SanDisk iXpand Status
Published by SanDisk When used with the iXpand® Flash Drive, the iXpand® Drive App1 makes it easy
to back up, transfer and manage photos, videos and files between your iPhone,
iPad and computers.
What is the iXpand Flash Drive?
It’s a flash drive for
your iPhone and iPad that also works with computers.
Are you having issues? Select the issue you are having below and provide feedback to SanDisk iXpand.
problems reported in the last 24 hours
Reported Issues: 16 Comments
By John Moyer 4 months ago
Loaded many music albums and songs on the ixpand flash drive from my Windows 10 computer. Computer shows all files correctly in place on the flash drive, but with the drive connected to my iphone 13 the ixpand app shows only some of the songs and albums. The songs that the app detects play just fine, but most of the music loaded on the drive do not show in the ixpand app on the phone.
By Hya 9 months ago
I just purchased my Sandisk ixpand 128GB to transfer photos from my Iphone12Promax. Unfortunately, my phone crashes a lot when I use the Sandisk, i have only successfully transferred few photos and then it crashes again and it can only transfer probably less than 5 photos at a time because there will be an error or it wont copy the images that i want to move from my phone to my ixpand. It is so frustrating!.
By Ron 9 months ago
I am trying to backup my photos. It downloads about 1/3 of the photos and then stops. Then it just crashes.
By Sandy wigdore 10 months ago
I have iphone13 password not working and stops working half way through it . Shows only a few photos copied
By David West 1 year ago
The Sandisk app continually crashes on my iphone 12 when trying to back up my photos. I see this is reported as a recurring problem by many users. Any suggestions? If it has not been fixed I will return the drive. I have already deleted and reinstalled the app on my phone and problem is still there. Let me know. Thanks, David
By Gordon Giffen 1 year ago
I have 6,104 photos and 83 videos on my iPhone 13 Pro, totally 14.34 GB. I connected a Sandisk xpand 64 gb lightning to USB flash drive to my iPhone to copy photos to the drive. Despite all photos being selected, only 2,904 photos were copied to the flash drive. iCloud Photos is turned off. Some photos in my library are from older phones that were not Apple products. How can I get all photos in my iPhone library copied to the flash drive? Regards, Gordon.
By Geeg 1 year ago
iPad recognising devise but app isn’t, so can’t view saved pics or save anymore onto stick, so frustrating!
By Linda Love 1 year ago
Keep getting error messages and only copies a small portion of files. I’m returning it!
By liliam 1 year ago
can't access photo library
By Shane 1 year ago
I have roughly 8000 photos on my phone. IXpand copies about 800-1000 and then crashes. I start it again, choose skip duplicate files, it copies about the same amount and crashes again. Did that numerous times. IXpand folder now says there is 9000+ pics (more than I have), but not all my pics are copied. Starting to regret my purchase
By Elaine 1 year ago
When I try to back up my iPhone it transfers 1 photo then pops up a message -successfully backed up 1 item. Some items couldn’t be backed up .please try again later. i tried to off and on my phone, delete the app and download again but the same thing happens.
By Sierra 1 year ago
App will not open. Doesn’t stay open. Crashes after uploading 1/2 of pictures. Error message occurs when trying to load pictures from IPhone. Nothing is working
By John 1 year ago
When I try to back up my iPhone it transfers 1 photo then pops up a message”successfully backed up 1 item. Some items couldn’t be backed up .please try again later.
By Phil 1 year ago
It will not copy photos into photo file, says problem occurred try later.
By David Allen 1 year ago
IXpand when trying to copy videos from iPhone, shows videos as red boxes and not videos. Thanks
By YECHIL FRIED 1 year ago
Not showing all videos on iPad but still showing on Windows desktop
Common dislikes about SanDisk iXpand app
- Generic “fixes” don’t help
- Requires an app to work
- Backup deletes files from albums randomly
- Can’t turn off backup
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Common SanDisk iXpand Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot SanDisk iXpand app on iOS and Android devices. Solve all SanDisk iXpand app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SanDisk, developers of SanDisk iXpand.
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Developer: © Western Digital Corporation or its affiliates.
E-Mail: [email protected]
Website: Visit SanDisk iXpand Website
SanDisk, the SanDisk logo, iXpand, and the iXpand logo are registered trademarks or trademarks of Western Digital Corporation or its affiliates in the US and/or other countries. iPhone, iPad, Lightning, Mac, and macOS are trademarks of Apple Inc. , registered in the US and other countries. iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license by Apple Inc. All other marks are the property of their respective owners. 1 iOS 11 or higher required for iXpand Drive App. iXpand Flash Drive not included with iXpand Drive App. 2 Password protection uses 128-bit AES encryption and is supported by iOS 11+, macOS 10. 8+, Windows Vista®, Windows® 7, Windows 8, and Windows 10. 3 Support for . MP4, . MOV video formats. attributes, host device and other factors. It’s a flash drive for your iPhone and iPad that also works with computers. 1 Connect the drive to your iPhone or iPad with the Lightning connector to quickly free up space on your device, or use the USB connector to quickly transfer your photos and videos to your PC or Mac computer. When used with the iXpand® Flash Drive, the iXpand® Drive App1 makes it easy to back up, transfer and manage photos, videos and files between your iPhone, iPad and computers. Connect the drive to your iPhone or iPad to launch SanDiskiXpand . Once SanDiskiXpand launches, you can set SanDiskiXpand to automatically back up photos and videos from your camera roll to the drive. Pictures shown may vary from actual products. © 2021 Western Digital Corporation or its affiliates. All rights reserved. And SanDiskiXpand lets you encrypt files for transfer and storage between devices2. • Transfer files to your computer at USB 3. SanDiskiXpand also makes it easy to watch videos or listen to music directly from the drive3. Windows is a trademark of Microsoft Corporation. Check with the content provider for playback restrictions. DRM-protected content cannot be streamed. Product specifications subject to change without notice. Western Digital Technologies, Inc. is the seller of record and licensee in the Americas of SanDisk® products.
