Motive Driver app not working? crashes or has problems?

Motive Driver Status

Last Updated on 2025-02-17 by Keep Truckin Inc

I have a problem with Motive Driver

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Something else

88.9%

Crashes

11.1%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Motive Driver Problems 🔥

- Big buttons do not work

- Keeps telling user to sign the same log over and over again

- Have to sign logs before getting the chance to edit them

- No reminder to update shipping documents

- No notification box to add shipping documents

- Score card needs to be fixed

- Poor tech support team who doesn't speak English

📋 8 Reported Issues:

Jason Spencer 2023-06-19

I am having drivers complaining about the camera on their iPads not working when using the app to take document pictures.

Melissa Skeens 2022-10-10

My eld wont kick into drive status once my vehicle teaches 5 mph. What do I need to do

Moe 2022-08-30

Drive time is not being recorded. Showing on duty the whole time driver is driving

Kevin J Pugh 2022-08-10

Parked, vehicle off - still shows driving. Unplugged ELD, restarted phone, restarted vehicle, still in motion....

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Julia 2022-07-27

App seems to be causing my phone to reboot randomly. Anyone else having this issue?

Ken Rolli 2022-06-05

I've been stopped for an hour but it still says I'm driving..

Tyler 2022-06-03

My app is frozen what do I do

Mitchell 2022-05-03

The application crashes and boots my driver out. Can not select modes. Ie on duty, off duty.

Showing 1-8 of 8 reported issues:

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Common Motive Driver Problems & Solutions. Troubleshooting Guide

Table of Contents:

Motive Driver iPhone Issues and Solutions

Motive Driver iOS app crashes, not working, errors
Motive Driver iOS app network issues
Motive Driver on iOS has black/white screen

Motive Driver Android App Issues and Solutions

Motive Driver has errors/crashing/not working
Motive Driver server network connectivity issues
Motive Driver has black screen

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Motive Driver iPhone Issues and Solutions

How to fix Motive Driver app crashes or not working on Iphone (iOS):

Close and restart the Motive Driver app on iPhone
Update Motive Driver app to the Latest Version for iOS
Uninstall and reinstall Motive Driver iPhone app
Update your iPhone to the latest iOS version

Fix Motive Driver on iPhone unable to connect to server/internet connection issues::

To resolve Motive Driver network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Motive Driver Android App Issues and Solutions

Fix Motive Driver not working on Android, crashes, errors or is unresponsive:

Force Stop the Motive Driver App
1. On android, goto Settings » Motive Driver » click [Force Stop]

Update Motive Driver to the latest version on PlayStore

Clear Motive Driver App Cache and Data:
1. On android, goto Settings » Apps » Motive Driver » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Motive Driver.

Fix Motive Driver unable to contact server/ Motive Driver internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Motive Driver » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Motive Driver » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Motive Driver