Reolink app not working? crashes or has problems?

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I have a problem with Reolink

Are you having issues? Select the issue you are having below and provide feedback to Reolink.



⚠️ Most reported problems ⚠️
Not working
32.5%

Something else
28.6%

Connection
14.3%

Login
13.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Reolink Problems 🔥

- Issues with Adobe Flash

- Issues with iPhone app

- Short battery life

- App fails to load cameras

- Software and hardware are lackluster

📋 22 Reported Issues:

M
Michael A Burke 2024-03-18

I have one REOLINK E1 Outdoor PoE camera and two REOLINK 4K PTZ Outdoor Cameras When I use Windows 11 laptop, and windows 11 tower, app works great. Even with video set to Clear no problem. But on Android Tablet, and Android phone app works in ok in Fluent but when I set it to Clear, app reboots.

D
Donald Fisher 2023-08-10

I have had the reolink app on my android tablet and two android phones for over a year. The reolink app keeps logging itself off which prevents me from getting motion alerts live.

D
Donald Fisher 2023-08-10

I have had the reolink app on my android tablet and two android phones for over a year. The reolink app keeps logging itself off which prevents me from getting motion alerts live.

R
Ron Wilmot 2023-07-18

Can't upgrade. Java Error. Then stays stuck on Download & doesn't install.

S
Steve 2023-02-25

I phone keeps dropping app. Have to keep logging into camera when camera is working I put it on its mount outside and it stops working

D
David Landry 2023-02-07

Client works on MacBook Pro, app works on iPhone, app does not work on iPad.

W
William Loy 2023-01-26

Unable to use the Reolink app on my Apple iPad. App freezes on start up. Blue Reolink background on the left 2/3rds and blank white bar on the right 3rd of the screen. I have tried uninstalling and reinstalling the app to no avail.

W
William Loy 2023-01-26

Unable to use the Reolink app on my Apple iPad. App freezes on start up. Blue Reolink background on the left 2/3rds and blank white bar on the right 3rd of the screen. I have tried uninstalling and reinstalling the app to no avail.

J
Jim Musser 2023-01-05

Running Reolink app on a new Amazon Fire HD 10 tablet. I've figured out how to prevent the tablet from shutting down; but after several hours, the Reolink app apparently stops, and it displays the 'desktop' with all the app icons. If I tap the Reolink icon, it will start up and run again for several hours; but overnight it will shut down again.

P
Peterg 2022-12-13

I Manage about 20 NVR's and hundreds of cameras, Since last update (I'm on version 4.34.0.5 Android) app has become extremely slow and today it will not load any cameras / NVR's I cleared cache and restarted phone.

R
Ron 2022-11-15

Seems like we all have issues with the app not working with iPad (freezing) but I’m not seeing any solutions.

J
Joe 2022-11-09

Android 13. Can open individual cameras on my house but it crashes loading either NVR of a two business locations I manage.

J
John Thorn 2022-09-16

Reolink installed and works on new iPad Air 5 but opens to Reolink blue screen. The screen is frozen can do nothing with it other than close it down.

S
Steve 2022-09-03

Have iPad and app freeze on open app what is the fix. Also have an android phone the app opens and then scan code but then it don’t connect what is the fix for this

N
Neil Fox 2022-08-12

Reolink app on brand new iPad Air 5 freezes at home screen and does not load. :( Also can't get to any camera from the web using IP address. :(

J
Jim Triplett 2022-08-07

App freezes up on new iPad. Reinstalled app same result SW 15.5 iPad Pro (12.9-inch) (5th generation)

B
Bo 2022-07-03

Reolink installed and works on iPhone and laptop, but opens to Reolink blue screen on ipad, screen is frozen can do nothing with it other than close it down.

J
Jos Koopmans 2022-05-31

App crashes everytime i open it after 1 minute.

H
HB 2022-05-25

I am setting up my Reolink camera and the screen has gone entirely blank (white) on the phone app after I entered my phone number and accepted the subscription cost. I can't go any further unless I try to uninstall the app, and reinstall it.

W
Wayne 2022-05-03

Can’t access my cameras with my iPhone, had no issues up until today, any ideas?

C
Clinton Lynn 2022-03-25

Ran reolink stupid update on my lap top, now it won't work. Connects then goes blank screen.

R
Rita Gardella 2022-03-15

I can't remember how to go back a few months ago to watch video??

Showing 1-22 of 22 reported issues:

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Developer: Reolink Digital Technology Co., Ltd.




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