Contact Reolink Support

App update installed and I still cannot connect unless I’m at home on the same wifi as the camera. Another issue, though it’s unrelated to the app, is the battery life of the camera itself. Could the manufacturers have chosen a more expensive non-standard battery size? I seem to be going through batteries every couple of months, and at $20 a pop, it’s ridiculous. There are better options. Apr5: So, check out the developers answer below. There reply is a very courteous “we’re sorry to hear you’re having an issue, please contact customer service so they can remedy this for you” canned answer. Well, I did that. They’re answered me promptly, but their solution was as useless as this app has become. They informed me that I was outside the 30 day window for a return/refund/replacement (which was an automatic as I’d ordered the initial camera off their Indiegogo campaign and I was outside that 30 day window they day it arrived ...4 mos after I payed for it). Instead they offered me 10% off their new $130 solar version (with which I had to purchase the solar panel separately at >$20 as well). I fail to see how the solution to my $90 mistake is spending an additional $140 on their “better” version.

Despite having an excellent Wi-Fi signal the app routinely fails to load the cameras. It can take five minutes before you can actually get a picture. It seems to be at random times… But more often than not it’s when you really want to see what’s going on right now. Alerts are hit or miss. I run a Netgear Orbi mesh Wi-Fi system and have no problem getting a signal to live broadcast twice the distance from where the cameras are to my routers. I just think the software and hardware are lackluster. The software also has some stupid design flaws… For example when you’re viewing a camera and you want to back out of it if it gets a motion detection it puts a bar across the top to notify you of that motion but you can’t exit out of the current camera you’re viewing because the bar is blocking the close button. Not a very smart design. It also constantly pesters you to switch between Wi-Fi and using your mobile data which also prevents you from being able to exit out of your current camera your viewing. This has been a problem for at least a year.

I first bought a POE camera with SD card storage and that worked ok but the alerts were constant so I saw they came out with a battery operated camera with a PIR sensor which detects real motion and not just changes in pixels like the POE cameras. It set up fine and when my month of free cloud service expired and I got an email to renew my free subscription, the login info will not work so I can not use the cameras because they will not connect. When I first contacted customer support, I was told they were having an issue that was resolved so to try my login info again. It worked for almost a full day and then it happened again. So I contact support and tell them the exact same thing is happening again. The response is now it’s my camera and I’m obviously over the 30 day money back now so while my battery powered camera is having all sorts of problems, the POE camera was working. I thought maybe if I delete the app and redone load it I could get the issue fixed but now I can not view anything at all. Expect a long wait between email responses and no phone number that is US based to call.