Reolink App is an easy-to-use security camera system surveillance app. It
enables you to locally or remotely access your IP cameras and NVRs on mobile
devices. You can monitor and watch live streaming of your home and business
anywhere and anytime. It helps you easily get peace of mind....
I have had these cameras for 6+ months. I initially bought the first one unsure of the quality considering the low price. I had debated over several other cameras that are well known and higher priced. This one sold me on the price, sd card slot and free 30 day cloud storage. After installing and using the first, I was so impressed that I bought 2 more. I have the outdoor camera version with solar panel. I live in the country with poor internet quality and the camera and app work perfect. I have 3 cameras outside around the perimeter of my house and they all have use solar panel to recharge the battery. I agree with some of the other reviewers about sensitivity with bugs but if that is my only complaint, and it’s really not, then this is the perfect camera and solution for my needs. I have just now bought a 4th camera for my daughter’s house and I bought it because I was impressed with the quality, ease of use, and the initial features that I bought the first 3 for. I hope the development team of this company continues to be creative as I will be on the lookout for future new products.
App update installed and I still cannot connect unless I’m at home on the same wifi as the camera. Another issue, though it’s unrelated to the app, is the battery life of the camera itself. Could the manufacturers have chosen a more expensive non-standard battery size? I seem to be going through batteries every couple of months, and at $20 a pop, it’s ridiculous. There are better options. Apr5: So, check out the developers answer below. There reply is a very courteous “we’re sorry to hear you’re having an issue, please contact customer service so they can remedy this for you” canned answer. Well, I did that. They’re answered me promptly, but their solution was as useless as this app has become. They informed me that I was outside the 30 day window for a return/refund/replacement (which was an automatic as I’d ordered the initial camera off their Indiegogo campaign and I was outside that 30 day window they day it arrived ...4 mos after I payed for it). Instead they offered me 10% off their new $130 solar version (with which I had to purchase the solar panel separately at >$20 as well). I fail to see how the solution to my $90 mistake is spending an additional $140 on their “better” version.
App is clean but functionality could improve
I like the look of this app very well. It’s clean and crisp and the motion detection seems to work fairly well honestly. But sometimes there will be a spider to start crawling on it or wasp flying around it and my notifications will be blowing up. I wish there was a “mute notifications for 1 hour” or “drop sensitivity for one hour” or “rest of day”. I usually turn it off and forget to turn it back on later and it stays off for a week. Also a very big issue I do not like is when I click on the notification for my motion alert, it opens the app and shows me all of my cameras EXCEPT the one I tried to view. I have to back out of the window and start from scratch so it will fix the bug of hiding my notified window. I am confused A not so big issue that would be cool though, would be to have the default open of the app show a 4 split window view of 4 of your main cameras instead of just one camera in the scroll. I’d like a quick view often of my cameras but I have to go through several steps to see what’s going on at home.
Fails when you need it most
I first bought a POE camera with SD card storage and that worked ok but the alerts were constant so I saw they came out with a battery operated camera with a PIR sensor which detects real motion and not just changes in pixels like the POE cameras. It set up fine and when my month of free cloud service expired and I got an email to renew my free subscription, the login info will not work so I can not use the cameras because they will not connect. When I first contacted customer support, I was told they were having an issue that was resolved so to try my login info again. It worked for almost a full day and then it happened again. So I contact support and tell them the exact same thing is happening again. The response is now it’s my camera and I’m obviously over the 30 day money back now so while my battery powered camera is having all sorts of problems, the POE camera was working. I thought maybe if I delete the app and redone load it I could get the issue fixed but now I can not view anything at all. Expect a long wait between email responses and no phone number that is US based to call.
Connection failures NO MORE!
Update: New review: Looks like the past few updates fixed my problem. The app connects on WiFi and on LTE, and it works great. I changed my review from 2 stars to 5 stars. Love it! Thanks Reolink for listening and doing something about it. Old review: The app works great when I’m connected to the same WiFi in my house as the Reolink system. But once I leave the house, the app is useless. Connection failures are too common. And for the very rare times it does connect, the video is choppy, lags, and useless to even try to use. After reading these reviews of the app, I’m confident Reolink knows about this problem. It seems to be the most negative thing on here. Fix the connection issues and I’ll change the rating. I gave it 2 stars because it works great at home when connected to the same WiFi as the system. Otherwise, I’d give it 1 star. I use it on my iPhone X by the way.
Longtime User - Excellent App
I have had this app and cameras for over two years and they haven’t failed me. So much so I upgraded and got the New 4K wired system. Wired or wireless cameras the app works great with. No problem with playback or any of the features the app has. I don’t really use the motion sensor notifications because anything can set that off if the wind is blowing. I use the motion capture on playback because you can select to just watch the videos that were made from motion capture. The app seems secure and easy to use and it doesn’t crash on me. I travel a lot for work to different countries and it’s nice being amble to long into my app and see that my home is still secure. As long as you have WiFi the app will work great and you can access your cameras. I also use the app to speak through the in home camera to my family if they are not hearing the phone. Great App!
Argus 2 WiFi Cam
Ok so here are few problems that I have discovered so far with my cams. I will list the pros and cons. CONS 1) Cloud storage only records up to 8 second video clips only. There are no options to change that yet. I hope Reolink reads this and pushes an update to fix this to at least 1 minuet of cloud recording that would be an amazing. 2)Recording that gets stored on ur memory card only records up to 30 seconds. I hope Reolink also reads this and pushes an update where we have an option to record up to 2 or 3 minutes after a event is triggered. 95% of the time camera won’t record for several seconds after its 30 seconds of recording. When u go back to view the recorded footage u will see camera is missing a lot of the event that happened. 3) Cameras motion sensors only activate when an object comes from the side but, if u walk straight towards the camera with high motion setting on the camera will not active until ur almost standing directly underneath it. This defeats the purpose of having cameras, and when it finally decides to record u don’t get to the persons face. Hope Reolink can fix this somehow. PROS 1) Excellent price 2) Great video quality 3) Good WiFi range 4) Loud and clear 2 way speaker. 5) Super easy to setup 6) Good battery life depending on how much activity is happening in front of the cam. 7) Easy to use app
Distorted Picture on XS Max
The video picture is distorted when viewing on the XS Max iPhone. It's stretched to fill the width of the screen. Please fix this issue and keep the video out of the rounded corners of the screen and keep it from displaying behind the speaker notch on the screen. Also, fix the playback stoppage that we experience when accessing Control Center while viewing video content. In response to your response, I have 3 different Reolink cameras on my security system. The cameras aren't the problem. They all distort the same on my XS Max. Any screenshot pictures I send will not show the rounded corner or notch display problems on the XS Max. Everything looks good on my iPad and the other XS iPhone, just not the XS Max, because of the wider screen size. Ok, now responding for the second time to your requests for pictures: The cameras are FINE. They are not a problem. The ONLY problem is the stretched display on one of my devices while using your app. All you need to do to replicate this is to get an iPhone XS Max and run your Reolink app on it. You'll see what I'm talking about. Next sequential response: Ah! You DO understand me. Yes, that's exactly what I'm saying. Your cameras and NVR are great. I'm a big fan of your products overall. This is just a minor app software issue. Still love you guys!
Fix the connection issues
Really too bad. The cameras are real good quality for a very good price but this app is useless if you want to look at live views remotely. There are a number of complaints in previous reviews and the response is always canned. This issue has prevented me from buying any more of these cameras and I’m sending the one I purchased back. Such a shame. Heard back from the support team and was instructed to update the camera firmware to a test version that is available on the firmware download site. Since the upgrade I have connected over cellular network over 10 times with no issues. Have yet to see a connection failure since the upgrade. Thanks Reolink fo fixing this issue. Very happy with this camera and plan on purchasing at least 6 more over the next few months.
Argus 2 with solar charger
After reading some of the negative reviews, I decided to write one, myself. Some of those negative comments have to do with the camera and not the app thus unfairly lowering the rating average. I can honestly say I’m very happy with my camera and the app. The app is simple and user friendly. My octogenarian mother uses it daily on her iPad with zero issues. It’s easy to shut off the alerts from the app which I do when I’m working in the driveway under the camera. I shut the alert off for two reasons-the constant notifications drive me crazy and it saves the battery. When I’m finished I open the app and toggle to on. I have no complaints about this app or the hardware. I highly recommend!
Everything works fine
Have Reolink Argus 2 with solar charger. Connecting the device with the app was straight forward with no problems. At this time only suggestion would be the ability to turn off the pop-up warning that says the quality of the network does not support the clear resolution please select fluent resolution. I disregard the pop-up and leave it in clear (works fine). Other than this no problems with app or camera very clear pictures and video. One other thing I would like would be an audible alarm on iPhone loud enough (adjustable) to wake you up so you could get advance notice if someone is approaching your front door. Developers can you help with this??
Update caused my cameras to have failed connection
My app was working fine until the last update. I have Reolink POE cameras. Never had any issues with connecting until now. Everyone it says failed connection of I'm using LTE instead of my home WiFi. I have full LTE bars and my Ring doorbell and Arlo cameras connect done with LTE. I will never buy any more Reolink cameras! Updated to change my rating from one star to 4. I decided to turn off my NVR for about 5 minutes to see if that will help asks after turning it back on it works fine on LTE now! The one main consistent issue I have is the horrible software they have. Trying to figure out how to rewind it is terrible. They could make it so much simpler but it's yet to happen.
We love our camera’s, we have had then one year and they have impressed us very much! They were purchased, to replace the ADT ones we paid for monthly! No more monthly payments, for better service “our selves”. ... lol We purchased 5 with solar panels, let me tell you we had major snow storms and -64 degree temperatures, and did I say major snow, and these little cameras kept working without any hiccups! Color is fantastic, day and night. And the alarm works great, if any comes near the house my phone alerts me. It’s awesome when you are away from your home, out of state and know who is accessing your property all the time. Make us feel very secure we have quality equipment to protect our home 24/7. I would recommend and buy more! Can say the only negative is the reaction time to speak through the cameras feature, it’s a delayed reaction, and some times if someone is running it captures them but tends to be in slow motion and can’t tell face recognition to well. Hopefully they fix this issue and it is even more perfect. Thank you For quality products!
Poor connectors not water proof. Night vision poor
I have four cameras and three of them went out do to water in the connections. Clips were green inside. Tried WD40 then coke, then baking soda and tooth brush. One went up for about a month then down again. Will hire someone to replace clips. Gets expensive and a lot of down time. Not made well for outside service. Mine are under the eves too however blowing rain one day got them. Had another problem with poor service at night. My son added big square infrared systems and that helped a lot. Ugly as hell though and now a lot of wires. Mine were fours as they fives were on back order for weeks. Ordered a couple of fives but then I am out the cost of the others. Distance needing coverage on two is about 100 feet and not so well light. My RING on front door does well though.
I like it glad bugs r fixed but
Also if you forget the app password you have to delete it and start over. Mine has been having issues recording audio. I alhavr tonkeep tapping the sound icon eveb thonits set to record audionin live mode i have tibtaonitvtIbhave to keep oressing the sound icThis cam has great resolution. The app works well but sometimes struggles to connect to wifi and the date would not update before but it does now occasionally it struggles to connect to wifi but for me is working nhear or it is muted. I I have problems with jerks breakinh in and they tamoer with the caks too noike take battery out Unplug them. So i wisj theyd make one with a lock feature on the battery or some way nonone can mess with tge micro sim card sonit stops recordnh. Tgese have been probleme fornme.
Yes. Reolink is very safe to use. This is based on our NLP (Natural language processing) analysis of over 889 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.0/5 . Justuseapp Safety Score for Reolink Is 51.3/100.
Yes. Reolink is a totally legit app. This conclusion was arrived at by running over 889 Reolink User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Reolink Is 51.3/100.
Reolink works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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