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⚠️ Most reported problems ⚠️

Not working
53.8%

Connection
18.8%

Something else
15.2%

Crashes
10.7%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Y-Disk Problems 😠👌🔥

- Chinese CCP company stealing data from phone

- Intuitive User Interface

- Poor internet presence and customer service

- App deleted saved data

- Issues with iPhone SE compatibility

  37 Reported Issues: 😵🆘🛟🚨📢

Rachael
2023-12-05

I can’t copy photos from my phone to my usb. I have over 900mb of free space. I can still copy videos, but not my photos. It allows me to select the photo, but will not copy it. It acts like it wants to, but does not.

Wim Gorissen
2023-11-07

M’y Y- disk accepts files only to a vert small percentage of its supposed capability. It shows lots of empty space but just doesn’t save anything more

JOAN GODINEZ OBLINA
2023-09-21

there are some videos could not be copied to the disk. I need to know why? There is message flashing which is not in English.

Aly Sy
2023-09-19

I am unable to backup my documents and music to the Y-disk although my photos, videos and contacts were transferred smoothly from my iPhone. What should I do?

Neil Hermon
2023-08-30

Y disk worked for transferring photos but now it doesn’t work I have an iPhone

Dale Arndt
2023-08-24

Does not transfer photos from iPhone 12promax , tried three sticks, says download complete, go to usb to view them, nothing there Greatly Disappointed!!

Mark
2023-08-02

The Y Disk stopped copying even though it has most of its storage left.

Sandy Orr
2023-07-24

It's not backing up everything, only a few photos. Should be plenty of room

Kristin Maldonado
2023-07-14

Ydisk is not allowing me to copy photos onto my flashdrive but will copy videos.

Gabriel
2023-06-24

Ydisk is not allowing me to copy photos onto my flashdrive but will copy videos fine, it also says USB disconnect randomly when it has not disconnected. A lot of problems with this app and no one seems to care about customer service.

Pete Apple
2023-06-20

Unable to close word document showing iphone from Y Disk

Ahmad SAAD
2023-06-06

I plug the Y-Disk flash drive into my iphone 14 pro Max and it keeps saying plug in the USB?? These don't care about their customers

Rezaul Hasan
2023-06-01

Not file showing

Althea Franzine Abao
2023-04-24

I have my concern, my important files that I cut and paste into my Y Disk USB might be erased my video because I cant find it amywhere.

Garry Queen
2023-03-02

The Y disk stopped allowing me to switch it from iPhone to USB. There were no troubleshooting tips for this - NOTHING.

Dawn Garcia
2023-02-25

Only a small handful of my thousands of photos moved to my Y-disk from my iPhone XR, and only 1 video which has sound but no video. I also backed up my contacts, which appear to be encrypted?? So I can't tell if everything transferred or not.

Ron Moore
2023-01-18

Y disk not playing some videos

Mr Duncan R Edwards
2023-01-16

Y-disk is not backing up photos. Backup runs but only saves images that have been downloaded from the internet. Totally ignores the photos from the camera.

Skylar
2022-12-20

I just bought a USB and it said to download the app y-disk if I am an Iphone user. I downloaded it and at first, it was working fine, I copied a couple of photos on my phone to my USB but then after a while, the images I copied onto the USB wouldn't load, so I closed the app with the USB still in and when I went back into the app the images that were not loading were all gone. I thought it was a problem because I was uploading too many at a time so I tried uploading just one photo that wouldn't load from the previous try and unfortunately it still wouldn't load onto my USB. The same thing happened with the videos, after a while it would stop loading some of my videos and even if I took out the USB or closed the app it would automatically just delete those videos from my USB. I am so stressed because I've tried restarting my phone, Wi-Fi, and everything but nothing is working. I would have to skip the photos/videos that won't work and go onto a different picture/video. Please help me!

Je
2022-12-09

I was able to save photos and videos early this year. Y disk does connect on iPhone but after the backup, it just show as dates with a sort of folder like symbol but no image. No new folder file is created for the new back-up. I've tried this several times but didn't work. I needed to back up my videos!

Joseph Sherman
2022-11-20

I conect to phone and I get a sping thing on the phone

Tara
2022-10-16

I used one time and photos and videos copied without a problem. I went to copy for a second time, and it says USB not detected. Neither the pc or the iphone detect the usb anymore

Nick McBreen
2022-08-24

Y disk connects on iPhone but Photos just show as dates with a sort of folder like symbol but no image .. useless as you need the image to know which ones to select to transfer. Looks like a waste of money.. I notice also the software version on AppStore is over two years old so clearly no updating going on.

Flora Fu
2022-08-08

y disc stopped copying photos from the iPhone l, but can still copy videos. It starts and after a few seconds it stops. My disk is pretty new, why it’s happening?

Misha
2022-07-29

Three days ago y disc stopped copying files from the iPhone all together. It starts and immediately stops. Is there upgrade needed?

Alison Haney
2022-07-27

My Y-disk fails to backup my new photos? What is the issue?

Karen
2022-07-22

Why can't I down load y- disk for Android in play store

Yang Yang
2022-07-04

It was working before but now my phone is not detecting my otg. Tried plugging it in my desktop. Nothing works! How do i fix this?

Kevin
2022-06-28

i have just installed the Y disk app on my partners Iphone 6S to transfer her photos onto the memory stick but when you go to backup pictures its only done 4 out of hundreds

Kris Mailepors
2022-06-22

only loads a couple photos. It "sees" all 1700+ as blank squares but it can't seem to actually load or open any of them.

Showing 1-30 of 37

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Common Y-Disk Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Y-Disk app on iOS and Android devices. Solve all Y-Disk app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. Y-Disk iPhone Issues and Solutions

  2. Y-Disk Android App Issues and Solutions
     


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 北京果盘科技有限公司, developers of Y-Disk.




About this app

While check in YDisk , you can find the photos, videos, music and folders from your phone or USB Disk.  Y-Dish App will be the useful tools to your work. 3, Save pictures taken by phone direct in your USB Disk.  With Y-Disk App, you can save pictures and video taken by phone, without taken your phone capacity.  Also, your pictures and video taken by the iPhone can be saved to the USB disk directly.  And your pictures, video and music saved in the USB Disk can also be played at the iPhone.  Y-Disk can support different files in different format, like pictures in gif, videos in mkv, audio in m4a, word, PPT ect.  You can take pictures and videos at any time, even if your phone capacity is limited.  Y-Disk is the management software for USB disk made for iPhone.  With Y-Disk APP, you can management your folders from USB Disk.  Also, YDisk can support different file arrangement and quick search of your folders, so that you can find what you need quickly.  With Y-disk App, you can back up your precious photos and contact lists even if insufficient storage space in iCloud.  The limited capacity of the phone is not a problem to you.  With Y-Dish APP, you can back up your photos and contacts from your iPhone easily.  This is safe with your privacy.  All your dates are under double protection with our USB Disk.