MyDolphin Plus app not working? crashes or has problems?

MyDolphin Plus Status
I have a problem with MyDolphin Plus

Are you having issues? Select the issue you are having below and provide feedback to MyDolphin Plus.

⚠️ Fix Now in One Click
👨🏻‍👩🏻‍👦🏻‍👦🏻
62 User reports:
App has problems
 User reports 62

⚠️ Most reported problems ⚠️
Not working
30.4%

Login
21.5%

Something else
21.5%

Connection
17.7%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 17 Reported Issues:

B
Ben Potze 2025-04-01

Latest Software update will NOT communicate with the robot.

M
Manuel Marti 2025-03-28

Doesn’t connect

W
William Bugg 2023-10-08

Dolphin Plus app doesn’t control the robot. It set up correctly, pulling up Serial Number correctly. Robot itself works when it’s plugged in. But app doesn’t do anything. Using iPhone 13Pro with OS16.6.1

T
Tony Taylor 2023-08-26

My Dolphin app won't read QR code.

⚠️ Troubleshoot | Report Issue ⚠️
T
Teresa 2023-08-22

I only bought this cleaner because of the app function which will not work. It’s like all the icons don’t download and I have no functionality. Please help so I don’t have to return the unit.

K
Kevin Brunson 2023-01-19

M400 robot works great but the app keeps coming up robot not responding but the robot is cleaning the pool away. It is frustrating because i can not keep up with cleaning progress. My dealer got me a new control box and it is doing the same. Is there an app issue or firmware issue.

D
Darrell 2022-11-29

Using new M400. My Dolphin App is not allowing selection of time in quick set up. Default is stuck with using current time after selection set. Not happy....

D
Darrell 2022-11-29

Using new M400. My Dolphin App is not allowing selection of time in quick set up. Default is stuck with using current time after selection set. Not happy....

P
Paul Ma 2022-08-29

My app just doesn’t work anymore. It is stuck in the connecting stage and can’t display all the functionality. I tried to delete the app and re-install it to no avail.

⚠️ Troubleshoot | Report Issue ⚠️
F
Frank Sieckmann 2022-08-24

robot won't start. Seems to be a software issue. App is blank.

C
Candi 2022-07-16

My dolphin constantly disconnects from the network. Defeats the purpose of using the app if I must continually walk down to the pool to run the vacuum

M
Mark Umberger 2022-07-07

I can get the power supply and robot to sinc and program schedules BUT it’ll never start when the schedule dictates. Also, when I go back into the app to see what may be going on, nearly every time it tells me it’s doing a software download (which is never successful.

L
Lori 2022-06-09

App not working. I used it all last year and it would work from anywhere. Even if I was 50 miles away...I could start the dolphin. Now the app only works if I am close to the dolphin which defeats the whole.purpose of having the app. Why is it no longer working?

J
Joaquin Alvarado 2022-06-05

I recently started to have problems connecting my phone to the power supply. I’ve tried pairing my phone to the power supply manually or using the QR code. But nothing works. Last year I had no problem connecting to the robot and control it.

⚠️ Troubleshoot | Report Issue ⚠️
M
Melissa Germer 2022-05-31

My Dolphin Plus app not connecting to cleaner. Not by Bluetooth close to battery and will not find when scanning QR on battery. Please help

J
Jie 2022-05-29

My M700 dolphin doesn’t working, could you please help. Thank you

M
Mick Bass 2022-04-19

App crashes everytime can’t use it. Disappointed

Showing 1-17 of 17 reported issues:

Have a Problem with MyDolphin Plus? Report Issue




Common MyDolphin Plus Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. MyDolphin Plus iPhone Issues and Solutions

  2. MyDolphin Plus Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: dolphin-mobile-app@maytronics.com

Website: 🌍 Visit MyDolphin Plus Website

Privacy Policy: https://www.maytronics.com/en-us/privacy-policy.html

Developer: Maytronics




‼️ Outages Happening Right Now