MyDolphin Plus Status
Published by Maytronics on 2023-09-13 Welcome to Maytronics! You are the proud owner of the Dolphin robotic pool
cleaner. Now let's make sure you enjoy the full experience.
Are you having issues? Select the issue you are having below and provide feedback to MyDolphin Plus.
problems reported in the last 24 hours
Reported Issues: 15 Comments
By William Bugg 7 months ago
Dolphin Plus app doesn’t control the robot. It set up correctly, pulling up Serial Number correctly. Robot itself works when it’s plugged in. But app doesn’t do anything. Using iPhone 13Pro with OS16.6.1
By Tony Taylor 8 months ago
My Dolphin app won't read QR code.
By Teresa 8 months ago
I only bought this cleaner because of the app function which will not work. It’s like all the icons don’t download and I have no functionality. Please help so I don’t have to return the unit.
By Kevin Brunson 1 year ago
M400 robot works great but the app keeps coming up robot not responding but the robot is cleaning the pool away. It is frustrating because i can not keep up with cleaning progress. My dealer got me a new control box and it is doing the same. Is there an app issue or firmware issue.
By Darrell 1 year ago
Using new M400. My Dolphin App is not allowing selection of time in quick set up. Default is stuck with using current time after selection set. Not happy....
By Darrell 1 year ago
Using new M400. My Dolphin App is not allowing selection of time in quick set up. Default is stuck with using current time after selection set. Not happy....
By Paul Ma 1 year ago
My app just doesn’t work anymore. It is stuck in the connecting stage and can’t display all the functionality. I tried to delete the app and re-install it to no avail.
By frank sieckmann 1 year ago
robot won't start. Seems to be a software issue. App is blank.
By Candi 1 year ago
My dolphin constantly disconnects from the network. Defeats the purpose of using the app if I must continually walk down to the pool to run the vacuum
By Mark Umberger 1 year ago
I can get the power supply and robot to sinc and program schedules BUT it’ll never start when the schedule dictates. Also, when I go back into the app to see what may be going on, nearly every time it tells me it’s doing a software download (which is never successful.
By Lori 1 year ago
App not working. I used it all last year and it would work from anywhere. Even if I was 50 miles away...I could start the dolphin. Now the app only works if I am close to the dolphin which defeats the whole.purpose of having the app. Why is it no longer working?
By Joaquin Alvarado 1 year ago
I recently started to have problems connecting my phone to the power supply. I’ve tried pairing my phone to the power supply manually or using the QR code. But nothing works. Last year I had no problem connecting to the robot and control it.
By Melissa Germer 1 year ago
My Dolphin Plus app not connecting to cleaner. Not by Bluetooth close to battery and will not find when scanning QR on battery. Please help
By Jie 1 year ago
My M700 dolphin doesn’t working, could you please help. Thank you
By Mick bass 2 years ago
App crashes everytime can’t use it. Disappointed
Common dislikes about MyDolphin Plus app
-How can you sell something that it’s not ready for use, the app doesn’t work, we paid extra for the app function and you can’t even use it.
-Connectivity problem all the time, the app says the robot is on but when I walk to check is not working.
-The app is terrible, there is no settings button to allow you to change anything.
-The history button is now gone.
-Every time there is a software update is just spins and then I have nothing but issues with my robot.
-The pick me up option went away.
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Common MyDolphin Plus Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot MyDolphin Plus app on iOS and Android devices. Solve all MyDolphin Plus app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Maytronics, developers of MyDolphin Plus.
100% Contact Match
Developer: Maytronics
E-Mail: [email protected]
Website: Visit MyDolphin Plus Website
80% Contact Match
Developer: Maytronics
E-Mail: [email protected]
Website: Visit Maytronics Website
The Dolphin robotic pool cleaner is connected to your mobile using Wi-Fi® and Bluetooth® so you can control it from anywhere at any time! You can use your mobile, or voice control to send your robot out to clean and tell it when to stop. * Control your pool cleaner from anywhere at any time. The Dolphin robotic pool cleaner is designed to make sure you have a clean pool, and crystal-clear pool water. You are the proud owner of the Dolphin robotic pool cleaner. The 'MyDolphin™ Plus' app gives you complete control over what the robot does and the way it does it. Some features may vary between different Dolphin models. Now let's make sure you enjoy the full experience. Plus, we have the most fantastic customer care team that is always there for you. Welcome to Maytronics! Contact us for anything you need.
