AR24 app not working? crashes or has problems?

AR24 Status

Last Updated on 2019-12-01 by AR24

I have a problem with AR24

Are you having issues? Select the issue you are having below and provide feedback to AR24.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
356 User reports:
App has problems

User reports 356

⚠️ Most reported problems ⚠️

57.6%

Not working

34.6%

Crashes

3.9%

Screen

1.7%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with AR24? Report Issue

Common AR24 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AR24 app on iOS and Android devices. Solve all AR24 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AR24 iPhone Issues and Solutions

AR24 iOS app crashes, not working, errors
AR24 iOS app network issues
AR24 on iOS has black/white screen

AR24 Android App Issues and Solutions

AR24 has errors/crashing/not working
AR24 server network connectivity issues
AR24 has black screen

AR24 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AR24 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AR24 app crashes or not working on Iphone (iOS):

Close and restart the AR24 app on iPhone
Update AR24 app to the Latest Version for iOS
Uninstall and reinstall AR24 iPhone app
Update your iPhone to the latest iOS version

Fix AR24 on iPhone unable to connect to server/internet connection issues::

To resolve AR24 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AR24 black/white screen (blank screen) on iPhone:

Follow the AR24 iOS app troubleshooting guide Here →

AR24 Android App Issues and Solutions

Fix AR24 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AR24 app issues:

Force Stop the AR24 App
1. On android, goto "Settings" » click AR24 app. » click "Force Stop".

Update AR24 to the latest version on PlayStore

Clear AR24 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AR24 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AR24.

Fix AR24 unable to contact server/ AR24 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AR24 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AR24 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AR24 on android.

Solve AR24 black/white screens issue on Android:

Follow the AR24 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AR24, developers of AR24.

About this app

L'application this app vous permet de procéder à la vérification d'identité nécessaire pour accuser réception de votre lettre recommandée électronique eIDAS. Durant ce processus, vous serez amené à présenter votre pièce d'identité et réaliser une courte vidéo où il vous sera demandé de prononcer clairement 3 chiffres en ayant votre visage visible.