Santander Cycles Status

SOLUTION "Parameters missing or malformed" I found a way out. Go to the website, login, and pay for the subscription from there. The app will update accordingly and everything will be fine. I hope. Worked for me.

Same issue. "Parameters missing or malformed" Pressing renew - doesn't work Tried updating card details - doesn't work Tried cleaning app data - doesn't work Tried with a new account - doesn't work Really frustrating

Cant submit card details to pay for membership. Tried two different cards and tried both scanning the card ( which didn't work on either card) and then entering the card details manually. Both cards the option to submit the card details is not active or available to submit the information and proceed any further with the payment.

I can’t renew my subscription

I've been having exactly the same problem as everyone else who has posted here. Won't accept payment and I'm getting the same messages that everyone else has posted on this page. I bump into loads of people at the docks who are battling with trying (and failing) to hire bikes using the app. And since the September system-wide update, paying at the machines at the docks is unbelievably slow and painful. Especially now that the '24 hour hire' option is gone. Have to go through the *full* hire process *every single time*. It's so painful, it's almost worth switching to hiring one of the myriad of electric bikes!

Is not accepting my card details. I've just created an account. It's saying details missing or malinformed. They are not malinformed.Please help.

Have been trying to purchase an annual subscription since May but no forms of payment are being accepted

App is crap, doesn’t retain credit card info and is asking me to put card details again, then it would say error, that card is already in use. So I’m unable to use the app now this is bullshit who designed this shit?

Same as everyone else, the app doesn't recognise payment details and I've stopped using it for this very reason! It's been months it's ridiculous

Same as everyone else. Stopped working a couple of months ago. Tried many times. Now have to use terminal which takes minutes to generate a code and leads to big queues. So frustrating!!

Cannot add any card details via the app, so no way to get an annual membership - fix it!

App not working. It won't retain payment card and won't progress past 'hire now'. Please fix this as it is otherwise a discouragement to use.

Unable to use app. :( SDK error message in payment. Been using the app for years just started crashing about 2 weeks ago. Deleted the app and reinstalled it but didn’t work. Tried upgrading to the annual but doesn’t work. Please fix bugs!!

Same problem as everyone else here since MONTHS. This is ridiculous.

The app does not retain debit card information. Fails continuously. Requests for user support are unanswered. App is crap. Stopped working months ago.

never works, just keeps going around in circles asking for payment details

'Parameters are missing or malformed` error when I try to paid for a subscription. Please fix it otherwise the app is useless, it forces me to use other services.

Won’t accept my payment card Mastercard

What is the point of the cycle scheme if the App doesn’t work? Why is they no work around? Why is this so difficult?

Same issue with error messages. Very very annoying

App not working, can’t put in my payment details. Not worked for a while. Please sort this out now.

I get the “Parameters are missing or malformed” error message on the app. I've deleted it, reinstalled it, logged out, logged in... nothing seems to work. Can you help?

Same as everyone else. The app worked fine until about 10 days ago and now all I get is an error popup about SDK and parameters are missing. Have tried numerous times to re-enter my info....to no effect. I have checked online and it has the correct card details and have tried to re-upload card details on the app without any luck. the base stations do not accept contactless to make matters worse and then are SO SLOW to give you a physical code. Service is falling off a cliff. We are doomed!

Hello I have been using the app for a while but now when I try to hire a bike or try to renew my subscription (I want to upgrade to an annual subscription), I get the message: 'Parameters are missing or malformed'. what is the fix for this? Thanks

Same as most here, error saying "parameters missing or malformed" SORT THIS OUT!!!!

SDK not initialised message. What’s going on?

I cannot put in payment details as the app shows and error of parameters malformed. This has stopped me using Santander Cycles since May 2022.

Same issue as everyone else. app hasn’t worked for a while now. Really frustrating as I tend to use the bikes a lot. Please fix.

I can't update my card details!!!! Tried different cards and called customer support (which is useless). I can't use my yearly subscription.

SDK not yet initialized

It keeps saying parameters missing or malformed when i try to hire a bike! Can't use!

Same problem for me since April. Can’t add/update card details (that are the same as always). Same SDK message as others are getting. Can’t use the app. Very frustrating!

Kept getting error messages when I tried to ‘renew subscription’ and use a bike today. Tried re-entering card details and got the same error messages about parameters etc

The app removed my payment method and won’t let me pay on any of my cards?

Same issue - "SDK not initialised" and "Parameters missing or malformed" error messages when attempting to renew subscription. Deleted and reinstalled app but this did not solve. Had this issue both this morning and on 1 June.

I have the same problem as everyone else here. I am unable to update my new card details through the app. Error popup says SDK and parameters are missing. It's extremely frustrating. Please fix it!

Since last week, the app, which I use every week, isn't working. I get the error message 'Parameters missing or malformed' after I've selected the location for bike hire. No options/instructions to do anything else, and nothing on the Santander bikes website. PLEASE FIX.

When trying to renew subscriptions there are two pop ups that say ‘sdk not initialised’ and then ‘Parameters are missing or malformed’. What is this problem? It’s been continuous for a week now.

Like others, when putting in card details the app says they’re ‘missing or malformed’

Can’t renew subscription Error popup says about SDK and parameters are missing Fix it please

Impossible to register a credit card: insists parameters are "missing or malformed", but doesn't say what is wrong.

At the renew page it says “Parameters are missing or malformed” Please FIX THIS APP!!

Please Fix this app asap, for weeks I been using the machine to rent bikes. Other people I meet at Santander bike racks have the same app problems where you cannot enter card details. Message says SDK problem. Well FIX THIS STUPID SDK ISSUE ASAP. You are taking too long, this issue has been going on for weeks. LAZY

Awful app says sdk not initialised - doesn’t effing work!!!

App fails to accept card payment

App not allowing me to book it keeps asking to scan card I have card logged on account

Same as above Every time I try and use the app the payment fails - it hasn't retained my card information and after I put it in, the app just doesn't respond or allow me to progress to payment or provide a code.

Every time I try and use the app the payment fails - it hasn't retained my card information and after I put it in, the app just doesn't respond or allow me to progress to payment or provide a code.