Contact Santander Cycles Support
Published by TfL on 2023-11-16 About: Santander Cycles is the self-service, bike-sharing scheme for short journeys in
inner London.
The official Santander Cycles app from Transport for London is
the only app to send bike release codes straight to your smartphone.
How to Contact Santander Cycles Customer Service/Support
Listed below are our top recommendations on how to get in contact with Santander Cycles. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Santander Cycles. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TfL
100% Contact Match
Developer: TfL
E-Mail: [email protected]
Website: Visit Santander Cycles Website
82.05% Contact Match
Developer: AltairApps
E-Mail: [email protected]
Website: Visit AltairApps Website
Reported Issues: 5 Comments
By Phil Kelly
7 months agoApp won’t let me add a us credit card — specially the post code field won’t take an American zip code. So I can’t use the bikes. What can I do please?
By Assel Kazbek
2 years agoHello I would like to cancel the subscription. I come to London only for one week and I used only once but the system charged me second time . Please help me to solve this problem
By XxXGibranXxX
Don’t Use
Please don’t use the app. For whatever reason the issues are not resolved and they end up overcharging the credit card. They then promise you a credit within a few days. Never happens. Please use cash if you can. Customer service completely unhelpful. Small amounts but nightmare from hell. Love the cycles but lousy support. Over charged 20 gbp so far....
By ppwhit
Broken
I used it for 5 months then When I needed it At 2 am to cycle home I couldn’t rent a bike. First it kept asking me for more payment details but would not accept them. Then they told be to redownload the app so I did and now it shows 0 bikes 0 docks anywhere and says error. How unsafe people depend on this!
By Stravoo
Waste of time
Got a bunch of codes that I was charged for and none worked! Ended up getting codes from the Kiosk and some didn’t work as well... we needed 4 bikes and it was such a hassle... at the end you don’t really know what was charged and how much you paid extra!
Have a Problem with Santander Cycles? Report Issue
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Why should I report an Issue with Santander Cycles?
- Pulling issues faced by users like you is a good way to draw attention of Santander Cycles to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Santander Cycles customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Santander Cycles.
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