ViCare app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Login
31.7%

Not working
29.6%

Connection
27.9%

Account
3.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of ViCare Problems 😠👌🔥

- Previous version was preferred.

- No way to clear the log of old messages.

- App gave an error that there is a problem with my wifi, Internet, etc.

- Interface and settings are not user friendly.

- Have no copy of the settings for the other days.

- Need to input manually for each and every day.

  18 Reported Issues: 😵🆘🛟🚨📢

Vanja
2024-10-19

Cant login

Carl Britton
2024-03-02

The ViCare app stopped working a while ago. I have re-installed and rebooted on 2 separate phones and I can not log in. If I enter my credentials the app says no internet. if I try to register again, it just says there is a problem. I'm not sure what changed but we need to get this looked at. Thank you.

Jenny Elliott
2023-01-12

Hello, I normally have options for having: Heating and hot water on Hot water only I went to click on the option for hot water only and it kept bouncing back to heating and hot water. And then the options completely disappeared and I’ve been left with, Heating only or heating off. Thankfully I still have hot water and I’ve turned temperature right down so heating won’t cut in. There is no maintenance going on as I’ve checked in notifications. I’m not good with apps etc. How do I restore my options that have disappeared? Thank you

Ian Swan
2022-12-18

Major issues with this Vicare app. There is a series issue with your Vicare app. I have two different phones and they exhibit the same faults. It's impossible to save timing from one day to any other days. It's impossible to to make a change to a set time, it will not save the new times. If you delete a time and add a new time, the time reverts back to the original time you are trying to change. I uninstalled the app and reinstalled it but the same issues occur.

Dan
2022-12-16

Copy day function not working , tried it on a number of phones.

Jim Jackson
2022-11-10

My ViCare says my boiler is off. It isn't

Rebecca Evans
2022-11-07

I cant log into the Vi care app although login details are correct?

Ruth
2022-11-07

System has logged me out and won’t accept my email and password. Very frustrating.

E A Morris
2022-10-02

Can’t get passed the log in screen… no error message. Password and login are correct and accepted but the ap keeps circling back to log in. Latest iOS installed, phone hard rebooted, ap deleted and reinstalled. Waited a week and tried again. Reset password repeated all hard resets, updates et and still can’t get passed login screen

Jane Gallagher
2022-09-25

My app says no connection and I cannot locate the QR code on the boiler to try to reconnect . I have no idea how to turn on the heating without the app so I have no heating and it’s v cold

James Whelan
2022-09-04

App just showing red screen, nothing else. Was working yesterday (3 September) but now not working at all.

Andrei
2022-09-03

I have connected the Vicare to my vitodens 100-w boiler, also installed the Vicare app and it displays status info. But then I try to access the DHW icon on the home screen I get a screen with the message "your smartphone is not connected to the server" The wifi signal at the boiler locations is not great (-65 db), but it seems to be ok for the other functionalities of the app. What can I do

James Groves
2022-08-31

App says boiler not connected to internet. Boiler says it is connected and has full signal. Was working ok until last weekend when Viessman did work on the app and notified after the event that it would be offline Saturday 27th august 2022. Since then, the notification has disappeared and the Vicare app has not worked since. I have tried reconnecting from scratch, rescanning the barcode etc. Does not work. Just says "Your system is not connected to the internet"

Ion Andrei
2022-08-23

Hello. Vi guide doesnt work on my IPHoNe iiOS 14.6

P. Beecroft
2022-07-21

Hi I’ve had ongoing issues with my Vito connect 100 and vitodens 200 system boiler and it loosing wi fi connection . I’ve tried diss connecting power for 1minute , 1 hour and even days . I’ve tried a 30 second then 5 second reset as per phone call with tech help under their guidance and on some occasions it will re boot with wi fi but this never lasts for more than a day then it’s back to numerous a resets yet again My router shows a good signal and no other phones or laptops have connectivity issues with it . Can you please help as this issue making the app boiler remote usability useless. I see many others are having the same problems . Yours hopefully Phil Beecroft

Dixit Shah
2022-06-13

Hi I have ViCare app v3.11.0 and iOS 15,5. In the app when I click on the ‘quick selections’ button and then say ‘I want hot water’ it looks like it’s going to start the hot water cycle but then does nothing. Also, the temperature on the Home Screen is not being updated etc.

Claire Constantine
2022-05-27

Message says the heating system is not connected to the internet but my internet is working fine and there is internet signal on the boiler

Ivan Fischer
2022-05-08

I try to add another heating system in a new location, Berlin. Everything works fine until the firmware update which lasts for approximately 10 minutes, then it says, sorry, there was a problem, start again. I started many times, also did reset of our wifi system, but the same result. Please help.

Showing 1-18 of 18

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Common ViCare Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ViCare app on iOS and Android devices. Solve all ViCare app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. ViCare iPhone Issues and Solutions

  2. ViCare Android App Issues and Solutions
       


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E-Mail: [email protected]

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Developer: Viessmann Climate Solutions SE




About this app

The this app app can be used in conjunction with an internet-compatible Viessmann heating system or in conjunction with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface.  With the simple graphical user interface of this app, the operation of the heating system is very intuitive. ● Shortcuts e. g.  this app - the best way to connect to your Viessmann heating system.  New possibilities to control your heating system via the internet offers the this app app.  Share your thoughts with us and other users in our Viessmann Community!  Functions available in this app are depending on functions available on boiler itself.  Please note: We publish the functions gradually!  You can expect several small updates in the next weeks and months.  Terms of use: app-vitotrol/terms-of-use/US/en.  There will be always something new to discover.