Nest app not working? crashes or has problems?

Nest Status

Published by on 2022-09-22

At Google Nest, we make products that are beautiful, helpful and easy to use.
The Nest app is no exception.

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problems reported in the last 24 hours

24 hour clock

Most reported problems

Not working



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Reported Issues: 10 Comments

By Jay
Nov 25 2022

Nest app crashes constantly. Thermostat disconnects and goes offline for hours. Not a good app at all.

By Renee
Oct 23 2022

Nest app and google home keep losing connection to my NEST cameras. The NEST app on my phone is not connecting t the mothership. This has been ongoing since Google bought Nest.

By George Macchio
Oct 09 2022

Hasn’t worked for more than a year on my iPhone 13 pro. I don’t want to migrate to Google.

By Amy Mauldin
Sep 09 2022

Monthly I get locked out of my account and then have to allow google to share my information next it wants me to migrate my account and now none of my devices show on the app. This is a major inconvenience and very time consuming to continually try to fix to access my nest. Right now I’m unable to use it

By mike
Jul 10 2022

During the night, my nest app quit working on my iPhone. It wants me to switch to Google. Tried that once a while back and it was a total failure. It won't accept my email nor password and nor will it email me on how to reset my password. This thermostat, is a $250 piece of junk. Tried to reset the thermostat, reset the modem, all to no avail. Any suggestions?

By Jessie fontenot
Jun 02 2022

App not reading the same as the thermostat

By Brent Howard
May 27 2022

HumidityLevel on Nest Thermostat, how to set ?.

By Bill kupczyk
May 27 2022

Since I migrated my nest application to Google it will not let me in. I have tried deleting app and reinstalling…help

By Mike Ricker
May 23 2022

Nest app won’t connecting nest thermostat also I did over 5 time still not working also thermostat online Wi-Fi working won’t connecting my cell app I don’t know 🤷

By Billgoddard
Mar 21 2022

App stopped working, will not accept my password to sign in, does not email me instructions to reset password.

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Common Nest Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Nest app on iOS and Android devices. Solve all Nest app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

  1. Nest iPhone Issues and Solutions

  2. Nest Android App Issues and Solutions


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Nest Labs, developers of Nest.

100% Contact Match

Developer: Nest Labs Inc.

E-Mail: [email protected]

Website: Visit Nest Website

About this app

- Receive a security alert on your phone telling you what triggered the alarm – a door or window opening, or someone entering a room.  The smoke and carbon monoxide alarm that thinks, speaks, and alerts your phone.  - Receive a Remind Me alert if you leave home and forget to set the alarm.  Control your this app thermostat, arm and disarm your this app Secure alarm system, see your home with this app Cam, and get an alert if this app Protect goes off – all in one place.  this app uses sensors, algorithms and the location of your phone to do the right thing automatically, turning off the heat and turning on the camera when you leave.  - Get person alerts (or familiar face alerts with this app Cam IQ) and up to 30 days of video history when you subscribe to this app Aware.  Forget to set the alarm? It will notice, and send you a Remind Me alert.  - When you can’t answer the door, quick responses let you reply to visitors with prerecorded audio messages.  - Get an alert if this app Protect senses smoke or carbon monoxide.  - Silence an alarm from your phone with App Silence.  - Get an alert when someone locks or unlocks the door.  - Get alerts when there’s activity, and talk back to get someone’s attention.  - Change the temperature from the subway or the sofa using your phone.  - With Home/Away Assist and Auto-Lock, your door can lock itself when you leave.  - Check in 24/7 with crisp 1080p HD video (this app Cam and Dropcam Pro only).  - Get extreme temperature alerts before your home gets too cold.  - HD Talk and Listen lets you have a seamless conversation with someone at your door.  - See your Safety History so you know when alerts happened and why.  - 24/7 video streaming means you’ll never miss a moment.  Some features require a working internet connection, Wi-Fi, and/or Bluetooth.  The security cameras that let you see your home on your phone, inside and out.  - Designed to show you everything at your doorstep – people head to toe, or packages on the ground.  - See the status of your batteries, sensors, and Wi-Fi connection.  - Instead of sharing keys, assign passcodes to people you trust in the this app app.  - Knows the difference between a person and a thing.  - Notifies you about visitors, even if they don’t ring the bell.  And receive notifications on your iPhone or iPad.  - See what you missed with snapshots of the last three hours.  - Run a Safety Checkup to test all your alarms at once.  At Google this app, we make products that are beautiful, helpful and easy to use.  Thermostats that program themselves to help you save energy. 

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