ViCare Reviews

ViCare Reviews

Published by on 2024-11-07

🏷️ About: ViCare is an app that allows users to control their Viessmann heating system via the internet. It offers a simple graphical user interface that makes the operation of the heating system very intuitive. The app provides an instant check of the heating system's status, allowing users to feel secure and reassured. It also helps users save costs by setting preferred room temperature and automatically saving energy costs.


       


Overall Customer Experience 😎


🙄💅🫥 Neutral
36.1%

😎👌🔥 Positive experience
35.9%

👿🤬😠 Negative experience
28.0%

~ from Justuseapp.com NLP analysis of 870 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- The latest update fixed my crashing issue and added new features.

- Color, vacation modes, quick changes functionality, boiler temperature is always visible.

- After the new update 3.0.2 I can again fully control my system.

- Firebase tracking checked by default.



Read 24 Customer Service Reviews 👿🤬😡😠💢😤

4.6 out of 5

Vicare app USELESS Vitotrol plus BETTER

2022-05-23

Application is useless, Vitotrol plus was a way much better, interface and settings are not user friendly, have no copy of the settings for the other days, need to input manually for each and every day. Not comfortable. Not recommended to use ViCare, or need a lot of upgrades for this version of this app ...

Problems...

2022-06-24

I recently ran into a problem after I unselected the usage of Firebase tracking for ViCare . ViCare kept on giving me an error that there is a problem with my wifi, Internet, etc. when everything with my Internet connection was fine. After I deleted ViCare & reinstalled, everything worked fine (Firebase tracking checked by default). This was a last resort since I tried to activate the Firebase tracking & I still got the same error.

Broken app

2022-07-25

Useless app does not run anymore since the update to version 3. On my phone and my wife’s phone ViCare launches, shows the “your new this app screen” for about five seconds and then quits. I have a iPhone XS running iOS 14.2. She has an iPhone 8 also running 14.2

Wrong language

2022-08-26

The language in the activity feed screen in the latest update is now in German with no apparent option to turn it back to English.

This version removes more functionality

2022-09-27

Each revision of ViCare removes some useful function. There is an external sensor that provides temperature data. Until this version you could monitor that data over the course of the week and see a very helpful graph of the high and low temperatures recorded by your sensor each day. Now you cannot and are left with the weather service information which bears little relation to the actual temperature at the house.

app is useless, can’t control dhw or heating properly

2022-10-28

Just installed a brand new gas heating unit. App says hot water is turned on, you take a shower… water is cold. Reset everything, now it says water is off, although on the unit it says it’s on… can’t turn it off from ViCare anymore. Turn on heating, turn off heating, turn it on again, doesn’t want to come on in ViCare , but you find out that on the unit it’s on and you can’t turn it off from ViCare anymore. Basically the one reason you buy their heating units, for the integrated wifi… and it doesn’t work. Not to mention hourly programming is completely disabled and you can’t change the factory settings. About 3 show-stopping bugs in less than a couple of days of usage.

Mixed review

2022-11-29

I like the fact I can put eyes on the system but with the Vitotronic it’s limited. I also with it would send push email notifications to multiple emails.

Better but still not as functional as the last

2022-12-30

Thank you for allowing adjustment of water heat again through app. This update is better but still not as good as it was before the big change. Miss the feature that allows for us to leave unexpectedly and to turn off the heater or water heater. Or to reduce the mode.

Worthless

2023-01-31

This and the other apps that Viessmann producers are less then desirable. I have a new Gas Vitodens 343 and Vitoconnect 100 and on a given day the thing does not work. Problem ONE is that constantly drops the signal and you have to go to the heater to change the settings. Problem TWO is ViCare kick you and requires you to login again only to tell you it can’t login you at which point you create a new account and it tells you that the info you are entering is not valid. I will stop here since there is limited space for an evaluation .... The short DON’T buy Viessmann because the product does not work....service NONE. If they only spend less on the cross country ski advertising and a bit more on the product that might be a start.

At least it works again

2023-03-04

You make great products, at least put some effort in UX/UI. ViCare has a poor user journey, is not intuitive and looks very boring, like it never left the wireframes stage. I would redesign this for you but unfortunately I don’t have the time. Your app icon looks pretty nice. It’s actually of the better looking ones I have on my phone. Why did you stop there?

Works well enough, continuously improved

2023-04-02

I can view and modify all critical heating settings. Can monitor boiler status and operating temperatures from anywhere , including modulation percent , radiant system water temperature, circulating pumps on/off, others.

Getting there...

2023-05-04

Nice to have so much control at your fingertips. Request: Enable 3D Touch for Out and About and add a “heat only” mode. I can set a schedule where at night my heat continues, but I disable hot water, but no line item that says heat only.

Nice app but landscape mode for iPad is missing

2023-06-04

Please add landscape mode for iPad. Especially useful when iPad in use with Magic Keyboard.

Thank you for your response. Landscape mode is there, as experimental feature which needs to be turned on manually.

Great to see this feature is in the works and already available as “preview” 👍

Works well

2023-07-06

App works well, easy to use and install. Would be great if there was a way to integrate it into a home control system Iike control4 or Apple's HomeKit.

It also be nice if you could set a date/time when vacation or party modes were done so that boiler would go back to its normal schedule (just got home from vacation and it took a while to remember I had made the change before we left - the family was complaining that they had no hot water)....

Went 3 steps backward!!!!

2023-08-06

The previous version was preferred to this 2.03
Color, vacation modes, quick changes functionality, boiler temperature was ALWAYS visible , not just while the boiler is firing.

I have solar DHW ( domestic hot water) capability and want to know what the water temp actually is without using the boiler , therefore the actual dhw temp should always be indicated.

Take note of previous reviews. We are all essentially griping about the same issues.

There should also be a way to clear the log of old messages.

Thank you for listening.

DOM

App update 3.0.2 works!

2023-09-07

After the new update 3.0.2 I can again fully control my system. Wonderful product and now ViCare works too.

Fair but feature is missing

2023-10-09

My this app is not displaying gas consumption. This feature was a leading factor in the installation this Summer of my Vitocrossal 300 and it’s expensive add ons.

Excellent Device-Very Helpfull

2023-11-09

I love it! Recommend
Reliable, Inexpensive, awesome

App crashes 10 seconds after opening

2023-12-11

The latest update fixed my crashing issue. Works as it did before plus I appreciate the new features. I’m looking forward to the future updates, especially gas consumption for DHW and heating!

Jason Green

2024-01-11

Activation of Economy Mode does not shut off DHW re-circulation pump relay.

Last update made a mess of the temperature scales

2024-12-19

Doesn't respect app temperature settings. Displays in Fahrenheit but must be set in Celsius.

Domestic hot water is even more of a mess because of the different temperatures displayed in different scales.

This nonsense started with the last update. Not acceptable. I don't care what you do in the code but as a user I should only see the temperature scale I pick.

Outdoor temp

2024-12-19

Your new update has put my outdoor temp tracking in unavailable status. Tried rebooting but it won’t come back on.

Vito care

2024-12-19

This is a great accessory for your Viessmann boiler. Very easy to set up and use. Cycle down to economy mode with one button touch. The controls is optimized when used with a Vitotronic 200/ 300 control.

Rob Hawkins
2023-01-14

Have no options when go into boiler settings to turn heating on only,hot water only or heating and hot water on. Phoned viessman support customer support was great but wife spoke to hugh on tech support and spoke to her out of turn saying internet was the problem but when I spoke to him 2 hours later tried saying same till I said there is nothing wrong with our internet he then did a 180 turn and said there is a glitch and he with send email for support to phone us. Still waiting.



Is ViCare Safe? 🤗🙏


Yes. ViCare is very safe to use. This is based on our NLP (Natural language processing) analysis of over 870 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for ViCare Is 56.2/100.


Is ViCare Legit? 💯


Yes. ViCare is a totally legit app. This conclusion was arrived at by running over 870 ViCare User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for ViCare Is 100/100..


Is ViCare not working? 🚨


ViCare works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



Payments 💸🤑💰

**Pricing data is based on average subscription prices reported by Justuseapp.com users..

Pricing Plans Amount (USD)
Monthly $3.99
Yearly $33.99


How was your experience with ViCare? Post a Review




Features

- Displaying the status of the heating system

- Capability to set up the most important functions of the heating system

- Store daily routines to automatically save energy costs

- View outside temperature history

- Shortcuts for hot water and away mode

- Holiday program

- Simple, convenient operation of the heating system

- Set basic functions at the touch of a button on your smartphone

- Gradual updates with new features to discover

- Can be used with an internet-compatible Viessmann heating system or with the Viessmann Vitoconnect WLAN module or a Viessmann heating system with an integrated Internet interface

- Terms of use available on the Viessmann website.

  Customer Service/Support