Are you having issues? Select the issue you are having below and provide feedback to Microsoft Soundscape.
- The app requires a network connection to function, and there is no way to download regions for offline navigation.
- The app cannot determine the user's location when offline.
- The app is not able to navigate along a previously recorded route.
- The app can be slow or late in announcing intersections in busy areas.
- The app lacks audio ducking or volume control, making it difficult for users to listen to music or other audio while using the app.
Complete guide to troubleshoot Microsoft Soundscape app on iOS and Android devices. Solve all Microsoft Soundscape app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Microsoft Corporation, developers of Microsoft Soundscape.
You can place an audio beacon on a point of interest that you would like to track such as your destination, a point to return to or a landmark you are familiar with. - "My Location" describes your current location and the direction you are facing. - "Nearby Markers" describes nearby places you have marked. - "Around Me" describes nearby points of interest in each of the four cardinal directions, helping with orientation. Microsoft Soundscape will place audio cues and labels in 3D space such that they sound like they are coming from the direction of the points of interest, parks, roads and other features in your surroundings. Therefore, feel free to use it in conjunction with other apps such as podcasts, audio books, email and even GPS navigation. - As you walk, Soundscape will automatically call out the key points of interest, roads and intersections that you pass. Switch between using Soundscape in the real world, or the virtual world, to help you build a picture of a place effortlessly with Street Preview. Try this out when getting off a bus or leaving a train station. - "Ahead of Me" describes points of interest in front of you, for example when walking down the street. These can be adjusted and turned on and off. - An audio beacon can be placed on a point of interest, and you will hear it as you move around. Immerse yourself in your surroundings and navigate effortlessly with Soundscape spatial audio. Soundscape is designed to live in the background and provide you with effortless ambient awareness. For example, bone conduction headsets, Apple AirPods and in-ear open headphones have proven to work well. To get the most out of the experience, you will need a pair of stereo headsets that you feel comfortable wearing outdoors. We believe that this kind of technology offers a new way to relate to the environment around you and we can’t wait to hear what you make of it. We hope you enjoy the experience. If at any time you have any questions about Soundscape, please refer to the Help & Tutorials section available on the main menu or if you require further help then you can contact the Disability Answer Desk on 1-800-936-5900 which is a free of charge service.