Are you having issues? Select the issue you are having below and provide feedback to Messenger Kids.
- Glitches
- Thumbs up issue
- Bunny bridge game issue
- No shop to use points earned in games
- Too much responsibility or none at all given to kids
Won’t let me log back in
I can't open any videos that I sent or another person has sent.
Messenger kids has not been letting my daughter text it says « messaging and calling is not available in this chat right now »
My son can use his messenger kids to call me, but when I swipe to answer it disconnects the call. When I call him back, I get an airline reservation desk. This is not good as he only uses it to call me in an emergency.
Hello, I want to create a messenger kids account for my child but every time I do so it says Account creation failure. Please fix this!!
Messenger kids will not let me make an account no matter what i do, it always just says “something went wrong, try again.”
When someone sends me multiple photos on Messenger Kids I can only open the first photo.
Kids Messenger works for a bit, and then the next day she can receive but not send messages. Have updated, checked permissions, restarted, cleared cache. The first time, it appeared to be a permissions issue, but it keeps happening. Kids Kindle Fire 10 HD Pro
All games, not able to tap to play or change faces, for example from baby with dummy to elderly person. Another example is the puppy game where you have to tap the puppy on your screen to make him bumscoot across the rug. My child's one we can't tap, swipe or do anything to move her puppy across the rug, but her friends screens they can. Any help much appreciated. Recently we re downloaded the kids messenger, but it hasn't fixed the issue
Kids Messenger on my daughter's Samsung S22 says "Check Internet Connection " or "No Internet Connection ". I've deleted & cleared cache & data, deleted & reinstalled the app.
I can no longer open videos sent to me on Messenger Kids. Also videos i send don't open. I tried clearing cache but no fix
When someone sends me multiple photos on Messenger Kids I can only open the first photo. This is on both my android phone and tablet.
When I try to make an account for my child it says something went wrong, try again and I keep trying but I keeps saying try again. My son really wants to text his friends. 👉🥺👈
It keeps freezing
Hello there, I have recently been experiencing issues with the messenger kids app. First off, whenever someone calls me on the app, my phone will vibrate pretty consistently as if someone is calling me, however no icon appears anywhere on the phone to click on in order to join the video chat. In addition, my son and I like to play games. When we do so, we leave the messenger kids app running so that we can still talk to each other. The second issue I face recently is that the speaker switches to the earpiece speaker instead of the speakerphone speaker. During our game, I had to ask my son about 30 times what he was saying because it was so faint. He also experienced the same thing on his end, and extremely faint voice because of the relocation of audio route. Please advise, thank you
Trying to approve requests and get this message every time: This page isn’t available. The link you followed may be broken or the page may have been removed
Same as everyone else. Stuck in an infinite login loop.
I try to authorize my daughter's new device and when I try to log in it finds my account and asks for the password. I enter the password and then it loops back to asking for my facebook account.
My child was talking to her friends on kids messenger when she suddenly got booted out. When i tried to sign her back in it won't let me authorize the account. It finds my Facebook with the email i provide but when i put in my password it thinks for a second and then kicks me back to the provide your email page. This happened on september 30th 2022
can not log onto messenger kids at all. Every time I put in my facebook password it bounces back to the screen asking for my password again and again
I can not log onto messenger kids at all. Every time I put in my password it bounces back to the screen asking for my password again and again
I am having the same problem Justin and Brittany are having. It won't let me authorize the device. I already tried uninstalling and then reinstalling. At first it was just doing this on our tablet but now it's doing the same thing on our Chromebook. This started Sunday Sept 25, 2022.
I am having the same issue that looks to have started around September 23rd with my child being logged out of Messenger Kids. I tried to log back in and it tells me that I need to "Authorize Device" and returns me to the previous screen each time I try to log in. I have cleared the cache, uninstalled and reinstalled, restarted phone. Uninstalled Messenger, Facebook, and Messenger Kids and then reinstalled all of them and logged back into FB and Messenger and still cannot log back into Messenger Kids. There is a problem that has no solution as of now.
It suddenly stopped working and said I needed to Authorize. I can't Login or Authorize . If I enter my password or temporary password it sends me back to the beginning. I have tried different devices, and reinstalling. It's been 3 days now.
I seem to be having the same issue as the previous commenter. When I uninstall and reinstall, it asks me to authorize the device. I receive and enter the authorization code. But then it brings me back to the login screen. So I can't access the app at all beyond the login screen.
MESSENGER KIDS HAS A BUG. YOU CAN'T AUTHORIZE A DEVICE TO USE THE APP. I HAVE FOUND NO WAY TO REPORT THE BUG OR RECEIVE ANY HELP.
I am having issues authorizing Kid Messenger through facebook. Originally I could get into all the accounts, except one child. It would say "logging out" but go right back to the back page. So I uninstalled and reinstalled the app but when it gets to "Authorize device" I put in the one - time password and hits authorize device it would go briefly to the Confirm your a parent or guardian page but then jump right back to the Authorize device page. So I can't even get into the app at all.
I tried to sign up for messenger kids for my daughter using my new facebook account. It said "account creation failure, please try again". How to fix? I have a lot of friends already on my new account. What's happening?
People can’t hear me
I try to add my son and it just says something went wrong…
Complete guide to troubleshoot Messenger Kids app on iOS and Android devices. Solve all Messenger Kids app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Facebook, Inc., developers of Messenger Kids.
Parents can manage their kids' contact list, and monitor messages on the Messenger Kids app. Messenger Kids — Made for Kids. Controlled by Parents. When kids block contacts, parents are notified. Stickers, GIFs, emojis, and drawing tools give kids more ways to express themselves. We’re always working to improve Messenger Kids. Kid-friendly filters, reactions, and sound effects make video chats with friends and family even better. Parents can set usage limits when it’s bedtime, and there are no in app-purchases or ads. If you’d like to share any feedback with us or for more information, visit this app. com.