Messenger Kids app not working? crashes or has problems?

Messenger Kids Status


I have a problem with Messenger Kids

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⚠️ Most reported problems ⚠️
Something else
30.9%

Crashes
27.1%

Not working
24.0%

Login
12.2%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Messenger Kids Problems 🔥

- Glitches

- Thumbs up issue

- Bunny bridge game issue

- No shop to use points earned in games

- Too much responsibility or none at all given to kids

📋 81 Reported Issues:

R
Ronda 2025-01-31

I am not receiving my grandkids Messenger Kids messages.

J
Jeremy 2024-12-11

i keep calling my friend but it automatically hangs up straight away

E
Eilertmatsson@gmail.com 2024-11-21

the app is telling me that I am not connected to the internet, when I know for a fact that I am.

C
Chantal 2024-03-07

Won’t let me log back in

A
Alexis 2024-01-16

I can't open any videos that I sent or another person has sent.

S
Sabrina 2023-10-23

Messenger kids has not been letting my daughter text it says « messaging and calling is not available in this chat right now »

P
Patricia 2023-07-17

My son can use his messenger kids to call me, but when I swipe to answer it disconnects the call. When I call him back, I get an airline reservation desk. This is not good as he only uses it to call me in an emergency.

K
Katelyn 2023-06-11

Hello, I want to create a messenger kids account for my child but every time I do so it says Account creation failure. Please fix this!!

J
James 2023-06-04

Messenger kids will not let me make an account no matter what i do, it always just says “something went wrong, try again.”

J
Jen 2023-05-26

When someone sends me multiple photos on Messenger Kids I can only open the first photo.

J
Jessica 2023-05-14

Kids Messenger works for a bit, and then the next day she can receive but not send messages. Have updated, checked permissions, restarted, cleared cache. The first time, it appeared to be a permissions issue, but it keeps happening. Kids Kindle Fire 10 HD Pro

S
Sam 2023-04-21

All games, not able to tap to play or change faces, for example from baby with dummy to elderly person. Another example is the puppy game where you have to tap the puppy on your screen to make him bumscoot across the rug. My child's one we can't tap, swipe or do anything to move her puppy across the rug, but her friends screens they can. Any help much appreciated. Recently we re downloaded the kids messenger, but it hasn't fixed the issue

J
Jodee 2023-04-13

Kids Messenger on my daughter's Samsung S22 says "Check Internet Connection " or "No Internet Connection ". I've deleted & cleared cache & data, deleted & reinstalled the app.

K
Kathy 2023-04-06

I can no longer open videos sent to me on Messenger Kids. Also videos i send don't open. I tried clearing cache but no fix

C
Claudai 2023-02-24

When someone sends me multiple photos on Messenger Kids I can only open the first photo. This is on both my android phone and tablet.

T
Timothy 2023-02-08

When I try to make an account for my child it says something went wrong, try again and I keep trying but I keeps saying try again. My son really wants to text his friends. 👉🥺👈

M
Marina 2023-01-05

It keeps freezing

J
Justin R Ritter 2022-11-20

Hello there, I have recently been experiencing issues with the messenger kids app. First off, whenever someone calls me on the app, my phone will vibrate pretty consistently as if someone is calling me, however no icon appears anywhere on the phone to click on in order to join the video chat. In addition, my son and I like to play games. When we do so, we leave the messenger kids app running so that we can still talk to each other. The second issue I face recently is that the speaker switches to the earpiece speaker instead of the speakerphone speaker. During our game, I had to ask my son about 30 times what he was saying because it was so faint. He also experienced the same thing on his end, and extremely faint voice because of the relocation of audio route. Please advise, thank you

A
Arianna Moon 2022-10-06

Trying to approve requests and get this message every time: This page isn’t available. The link you followed may be broken or the page may have been removed

K
Kevin Senn 2022-10-03

Same as everyone else. Stuck in an infinite login loop.

J
John 2022-10-02

I try to authorize my daughter's new device and when I try to log in it finds my account and asks for the password. I enter the password and then it loops back to asking for my facebook account.

K
Kim 2022-10-01

My child was talking to her friends on kids messenger when she suddenly got booted out. When i tried to sign her back in it won't let me authorize the account. It finds my Facebook with the email i provide but when i put in my password it thinks for a second and then kicks me back to the provide your email page. This happened on september 30th 2022

A
Alex 2022-10-01

can not log onto messenger kids at all. Every time I put in my facebook password it bounces back to the screen asking for my password again and again

T
Tine Rigg 2022-09-29

I can not log onto messenger kids at all. Every time I put in my password it bounces back to the screen asking for my password again and again

M
Michelle Henderson 2022-09-28

I am having the same problem Justin and Brittany are having. It won't let me authorize the device. I already tried uninstalling and then reinstalling. At first it was just doing this on our tablet but now it's doing the same thing on our Chromebook. This started Sunday Sept 25, 2022.

J
Justin 2022-09-26

I am having the same issue that looks to have started around September 23rd with my child being logged out of Messenger Kids. I tried to log back in and it tells me that I need to "Authorize Device" and returns me to the previous screen each time I try to log in. I have cleared the cache, uninstalled and reinstalled, restarted phone. Uninstalled Messenger, Facebook, and Messenger Kids and then reinstalled all of them and logged back into FB and Messenger and still cannot log back into Messenger Kids. There is a problem that has no solution as of now.

B
Brittany 2022-09-26

It suddenly stopped working and said I needed to Authorize. I can't Login or Authorize . If I enter my password or temporary password it sends me back to the beginning. I have tried different devices, and reinstalling. It's been 3 days now.

T
Treesong 2022-09-25

I seem to be having the same issue as the previous commenter. When I uninstall and reinstall, it asks me to authorize the device. I receive and enter the authorization code. But then it brings me back to the login screen. So I can't access the app at all beyond the login screen.

B
Brandi Brown 2022-09-25

MESSENGER KIDS HAS A BUG. YOU CAN'T AUTHORIZE A DEVICE TO USE THE APP. I HAVE FOUND NO WAY TO REPORT THE BUG OR RECEIVE ANY HELP.

J
Janna Patrick 2022-09-23

I am having issues authorizing Kid Messenger through facebook. Originally I could get into all the accounts, except one child. It would say "logging out" but go right back to the back page. So I uninstalled and reinstalled the app but when it gets to "Authorize device" I put in the one - time password and hits authorize device it would go briefly to the Confirm your a parent or guardian page but then jump right back to the Authorize device page. So I can't even get into the app at all.

D
Denise 2022-09-23

I tried to sign up for messenger kids for my daughter using my new facebook account. It said "account creation failure, please try again". How to fix? I have a lot of friends already on my new account. What's happening?

B
Bree 2022-08-31

People can’t hear me

C
Chris Bowes 2022-08-30

I try to add my son and it just says something went wrong…

S
Savannah Myers 2022-08-27

When I try to approve an adult to talk to my child on messenger kids it says “ An error occurred. Please try again later” please help me fix this

C
Cory N Schmaltz 2022-08-27

“ The operation couldn’t be completed. bad URL

R
Reanna-Dawn Sanders 2022-08-24

Won't let me create a kids acc

R
Reanna-Dawn Sanders 2022-08-24

Won't let me create a kids acc

W
Wendy OKKEMA 2022-08-22

I want to accept an invite to my grandchilds messenger. When I try to click and connect to send a accept request to my daughter in law then click send I get a message "we are having trouble unable to send please try again". This has happened 15 times at least

K
Kiko 2022-08-18

It won't send my texts through

S
Sarah L Gagnon 2022-08-17

My daughter tries to call out on messenger kids and the person on the receiving end cannot see her, it just has a continuous loading thing

K
Katie 2022-08-17

My daughter and her friend can't see each other on video call. They can only hear each other and see themselves. We've tried with other friends and family, nothing. We made sure the video is selected on and have deleted and reinstalled the app. Still not working. This is day 2 now.

D
Duane Mundell 2022-08-17

My daughter's and my sons video will not display to other person only voice. I tried on my phone using my son's account to do video with my daughter. The same thing happened on both of our ends. Could not see each other just ourselves. Video is selected on so its not that. What is happening and how do I fix it? Thanks

K
Katelin Treece 2022-08-16

I was playing roblox with my friend and we were talking on messenger kids and about 20 seconds it hangs up

L
Lyn 2022-08-16

Every time my daughter tries to call someone it says call dropped she gets to see the other person sometimes for maybe 2 seconds and then it drops. No sound comes through either

L
Lyn 2022-08-16

Every time my daughter tries to call someone it says call dropped she gets to see the other person sometimes for maybe 2 seconds and then it drops. No sound comes through either

A
Amara Whipple 2022-08-12

I am trying to add an account for one of my children and it keeps telling me "something went wrong"

S
Susan 2022-08-08

The games not working

C
Clayton Scott 2022-07-29

It's typing in random letters when my kid texts

K
Katrina Murphy 2022-07-29

Everytime my kid tries to play a game or feature that tells her to tap it doesn't respond to any taps. There are no issues with her touch screen outside of the app. She was able to play games on her old tablet but not her new one.

N
NanaD26 2022-07-24

Another grandparent here who can't play a game with grandchildren. I tap the screen where indicated but it doesn't do anything like it used to. I can choose games to play, but it just sits there prompting me to tap the screen, but when I do, nothing happens. It works on my grandchild's end. It doesn't matter who called who. They are using an iPad, I'm using an Android...but that was never a problem before. May have started happening with Messenger Kid app update? Is there a solution to this? If so, where can I find it? I've tried force-stopping the app and restarting my phone. Tried uninstalling and reinstalling the app. Permissions have been given for use of phone, access to media, video, etc.

C
Chloe 2022-07-23

When I try to go on messenger kids i can't when i go on tabs i can't or reload it is not leting me

A
Anne-Marie Schunk 2022-07-17

I have created kids messenger for my oldest two who I have since upgraded and deleted. I am trying to create one for my youngest now and it keeps saying error please try again later.

J
Jennifer Vannest 2022-07-17

My friends daughter and my daughter have been messaging and video chatting everyday for about a month. All of a sudden my friends daughter can’t send a message to my daughter or video chat with her. However, my daughter can send messages and video chat with her friend and her friend receives them all. Is something wrong on her friends end that won’t allow her messages send?

S
Sharon Tines 2022-07-15

When I try to touch the screen while playing a game on messenger kids, I tap where the finger points me to and tap like I used to, but it has stopped allowing me to choose anything to play. It just sits there promoting me to tap the screen, but when I do, nothing happens, even though it's working on my granddaughter's screen.

N
Netta 2022-07-12

Games not working. Touch screen not regeristering during game mode.

C
Cat 2022-07-10

So when I go to my video thing where it SHOULD say video and camera there, it doesn’t have that. Idk what to do

K
Kahley 2022-07-08

Everytime my kid tries to play a game or feature that tells her to tap it doesn't respond to any taps. There are no issues with her touch screen outside of the app.

K
Kay Hayes 2022-07-08

Every time I try and create an account for my child it say "something went workng"

Z
Zendaya Musgrove 2022-07-07

Every time I try to create a account for my kid it keeps say “Something went wrong please try again”. How do I fix it?

K
Kendall 2022-07-06

Whenever I call anybody the app freezes! A message pops up saying, "Messenger Kids, isn't working.". Then I have to close out the app, just for same thing to happen again!

M
Madi 2022-06-29

My messenger kids is frozen and it won’t work

S
Skye Hiser 2022-06-26

Error when approving

C
Cameron 2022-06-26

Every time I send a video it always seems to stretch really long is it a problem from the app or a problem with my device I’m confused.

V
Vanessa A 2022-06-25

When k try to create a child’s account, it says Unable to create account, try again. I only get as far as putting in my child’s Info. And kid messenger is not listed in my own personal settings to manage an account either. Why is nothing being done about these issues. :/

M
Madelyn Morgan 2022-06-25

My messages won’t send on messenger kids and my mom did nothing to it it won’t let me send it to Cash Beal that’s all.

H
Harrison 2022-06-22

I can’t call anyone

M
Michael Little 2022-06-21

When I try to call someone it just logged me out

E
Eli 2022-06-20

When I try to create an account it says "account creation failure, please try again" I tried again and I keep getting the same message. How do I fix this?

W
Wendy 2022-06-16

My kid is stuck on the screen on messager kids please help.

M
Meghan VanBeek 2022-06-16

Based on what I am finding via a Google search, I am guessing both of my kids' accounts got deleted, but I don't know why? One rarely used her account. I cannot create an account - error says "user may not create an account" or some similar; if I try to access parent controls thru an old manage msg in my own Messenger account, the screen is just cut off and gray so you can't even read the error note... so irritating. If the accounts were deleted, I - as the parental control account - should have been notified about why, and given a heads up...

K
Kimberly 2022-06-15

Everytime I try to create my childs account it says “Account Creation Failure, something went wrong while we were creating your child account please try again.” How do I fix it?

N
Noah 2022-06-14

My kid was trying to play pledge planet but it just went to where you can see your face.

A
Annonymous 2022-06-13

Error when approving friend request

A
Amelia 2022-06-11

It not letting my child call people

K
Kaitlin Leslie 2022-06-07

Hi I'm trying to make a kids messenger account for my kids on my new account seeing my other account i used to have had it but it got hacked

A
Anonymous 2022-06-01

The app won't let me send messages to others. It keeps saying "unable to send" but won't tell me why. I've restarted the app and even my device but it still won't work. Yes I've checked my connection, yes I checked for updates, and yes I've look for the reason why it isn't working. No answers yet. Also I feel as though they need to add more content for gifs and such. There is no rainbow, pride, gay, or even a rainbow heart anywhere. It's hard to celebrate pride month if I can't send any pride gifs or stickers. I hope that has nothing to do with the fact I can't send pride month related messages. I hope this helps.

C
Charity Trotter 2022-05-25

I’m receiving and error when trying to approve a request.

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Jon Winslow 2022-05-21

Don’t show pics of contacts and try to use says network error

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Grace 2022-05-06

for some reason its not letting me meassage my friends and has this exclimation mark next to everything I send

Y
Yusaa Myst 2022-04-26

Everytime I try to create my childs account it says “Something went wrong, Please try again.” How do I fix it?

H
Heather C Rowell 2022-03-10

Our app is freezing and not allowing me to chat.

Showing 1-81 of 81 reported issues:

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