Contact DS router Support
Company Name: Synology Inc.
About: **You must own a Synology Router to run this app, and be running the latest SRM
1.3 to get the complete set of features.
DS router Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Synology Inc.
Verified email ✔✔
E-Mail: nd_pm@synology.com
Website: 🌍 Visit DS router Website
Privacy Policy: https://www.synology.com/company/legal/privacy
Developer: Synology Inc.
3 Most reported problems 😔💔
Major problems
by Afternoon Joe
This app is terrible. We traded in our Gryphon router because the app couldn’t consistently turn on and off the WiFi or manage devices, so we got the Synology router which was top rated by CR. Big mistake! App can’t set up the router, when I delete and redownload it immediately seems to think I want to check my mesh access points (which we don’t have) for some reason. Gives error codes with no explanation of what the error is, etc etc. Just overall very poor UI/UX.
Synology mobile apps are bad
by Toolbear
Synology is completely scattershot and disorganized when it comes to iOS mobile apps and overall branding of their products for consumers. Come back in 5 years if they're still in business and have figured out what and who they are. In the meantime, their apps are incomplete and abandoned for a newer app that is incomplete in a different way and then eventually abandoned as well.
Stopped working
by Night Is Darkest Before Dawn
The router itself and web-based interface are great. Skip this app as it is useless.
It worked until the latest firmware update as of March 2020. Slower to refresh data than the web-based interface when it did work. Sneakily defaults to sending analytics data to Google even if you’ve turned it off via the web interface.
Have a Problem with DS router? Report Issue
Why should I report an Issue with DS router?
- Pulling issues faced by users like you is a good way to draw attention of DS router to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a DS router customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DS router.
