Are you having issues? Select the issue you are having below and provide feedback to Sam’s Club.
- Click n Pull sometimes gives an error message when entering a parking spot.
- Scan n Go sometimes puts items in the shipping list instead of the pickup list.
- Customer service is unhelpful and unsympathetic when returning items.
Every time I put in an online order merchandise is available. . .they take my funds. Then in one or two days. They come back and the order is cancelled!!!! But they said I would not be charged UNTIL THE ORDER IS SHIPPED. WRONG. THEY ARE HOLDING OVER 600 USDs of my funds!!!!! Contacted the Federal Trade Commission. They deemed this as F R A U D!!!! NOW RELEASE ALL MY FUNDS!!
Sam’s Club scan and go app no longer working on my android Samsung. Says there is no version for android. I just renewed my membership and would not have done so if I had known this beforehand. I am really disappointed in the whole situation.
I still can not install.the app. I hit install, it spins and then nothing. I have tried EVERY suggestion on how to.fix and nothing works.
Bitdefender app anomaly detection just started saying there's a problem with Sam's club app & it's not safe to use.
Samsclub I am not a robot crap
Won't finish checkout process. Just freezes up when I try to check out on line
Keep getting error when trying to add some items to cart. Example tide laundry detergent for $15.98 Also Reese Easter peanut butter cups keep getting this message Sorry There’s a problem Please try again Ok
I keep getting a message at the gas pump after scanning the bar code that says "We've hit a snag. To fuel, please follow the instructions on the pump." There are NO instructions! It just shows the "home screen" where you scan the bar code. Re-scanning repeats the same message. I have tried different credit cards and different pumps and different days. My husband and kids have even tried different Sam's Club locations. Same result. HELP! Why have an app if you can't use it?! PS - Tried the troubleshooting of clearing data on my Android device. Kids have Apple. Same. No help.
For about a week the app doesn’t complete my purchase. I can put items in cart but when i choose “checkout” and I “slide to pay” it spins, doesn’t complete the transaction, and choosing “close” won’t close the screen. I close the app and my items remain in the cart. Troubleshooting— I’ve rebooted, I’ve deleted app and reinstalled it, but still having same issue.
The sams club app does not allow scan and go on my galaxy z flip. I can only use pickup and delivery. I have already reviewed scan and go settings
Can't pay for gas with the Sam's club app which is linked to Sams Club Credit card. hysterical!
San & Go Stoped Working. Will not San says cannot read Barcode enter the number. Gives pictures of just produce not things I all the time.
After entering the Sam's Club website, I get a message "Let us know you're human (no robots allowed). No action or recommendations. When I close the box, it reopens with the same message.
App is stating something went wrong. Sorry, we're experiencing a problem. Please try again.
KEEP GETTING THE MESSAGE WE HAVE HIT A SNAG, TRY AGAIN.
Can't pay for gas with app
App kept stopping. I deleted the app and tried to reinstall but cannot install it. Been over three weeks now. I've checked for an ad blocker and don't find one. Shut my VPN off and still cannot install the app.
Cannot upload the app. I restarted the phone deleted the app tried to reinstall the app upgraded everything done everything my phone tells me to do and nothing is working
Won't let me checkout!
I'm not able to checkout my cart in the app or online. It keeps saying error. There is nothing wrong with my credit card, I've already checked with the bank. It's super frustrating as there are things I need shipped since my local club doesn't carry those products.
I used scan and go today and it wold not let me check out. It said I needed to empty my cart? It did this about a month ago too. It worked regularly until today. Why is it doing this. It is extremely frustrating and a collosal waste of time. John L
The app is flawed
The scan & go option no longer pops up on the app when I enter a Sams Club. They gave me a number to call for support and then I waited two weeks for a call-back. Next, on the call-back, they said "what's the problem!" and that I will get another call- back. Two more weeks later and it's the same problem. The support provided "no support".
When I purchase an item and attempt to put in cart I get an oops something went wrong try later. If I have something in cart and this happens I can't go back to cart I have to go out of app all together and back in before getting in cart. Afraid to order
My scan and go has suddenly stopped working on the gas pumps. I was told to delete my app and download again. Still does not work. Works inside the store. Any suggestions?
I’ve just gotten the app and every time I add something to my cart it says hit a snag or something went wrong?
When it’s time to pay on the a new box started coming up to verify how many items. Twice now it’s popped up and doesn’t leave enough room to check the box. The person at the door said it happened to someone else so it’s not just my phone. I had to empty the cart and wait and go they the line. It’s a big inconvenience. Any suggestions?
When I try to add something to my cart, I get an error message that says “something went wrong.” The same thing happens when I click on the cart. This has been going on for days. I cannot use the app at all, and I use it a lot, even in store.
card is constantly declined during check out on app
Fuel is not support at this location. Frustrating as hell because Sams does issue physical card anymore and require to use the phone to buy gas. Stuck and hold up a long line. Attendant can’t do anything to help.
Complete guide to troubleshoot Sam’s Club app on iOS and Android devices. Solve all Sam’s Club app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sam’s Club, developers of Sam’s Club.
Make the most of your membership with these best-loved exclusives, including free Pickup, Scan & Go, Pharmacy and Free Shipping for Plus members. Shop in SamsClub , then schedule a free Pickup time that works best for you. In the club, shop contact free and skip the checkout line. Shop and ship directly to your home or workplace – Plus members get free shipping. Save time and shop easier every day with the Sam’s Club app. Just shop, scan and pay, all in SamsClub . Enjoy all your membership perks with the Sam’s Club app. Quickly find your membership card in your account and access other membership details. Use the tabs at the bottom to find Home, Scan & Go, Account and more. Now you can pay for gas with the Scan & Go™ feature to save time at the pump. Transfer prescriptions, request refills and manage prescriptions for the whole family for maximum convenience. Start your cart and easily reorder your favorite products, directly in SamsClub . Save even more with Instant Savings and track your Plus Cash Rewards. We’ll have your order ready when you arrive. Download SamsClub and get the most from the club today.