GettingOut Status

I am not able to get in contact with DAVID MATTHEW JR GUERRA Booking#: P00221118 Even after depositing funds.

it's not letting me add a inmate to my contacts for hours now and I can't get a live person on the phone either to resolve this issue app keeps saying unable to load inmate list at this time

I got a notification saying I got a message and when I clicked it, it’s blank and says cannot load messages, cannot load contact lists, etc. I’ve deleted n redownloaded the app n it’s still not working

My messages are failing to send.

I keep having issues trying to make a deposit in to any account!! This is a poor replacement for jpay!!

The app does not let me complete a deposit transaction. There is no Go or complete or done function anywhere.

When I go set up a video visit, it will say select your contact. I select the contact and it pulls up there contact information again, so I select the contact again. After that it just keeps repeating this step over and over again.

The deposit screen is all black with "error"....when I push on info it crashes.

App not letting me send photos with my iPhone 13, says error message Validation Failed, attachment must be jpg, jpeg, png, mp4, mov, mkv. I’ve sent photos before with no issues.

Message sending failed the past 2 days, I can’t get any of my messages to send.

Does your app work with Apple phones? My husband and I use to video chat at least 3 times a week .... he tries to connect with me and it does not connect or ring on my side? is there something wrong on my end ... I did upgrade my phone to a apple 14 max pro ... maybe i have the setting wrong ... please help .... other than that i love this app .. being able to connect with your incarcerated loved ones ..

My app keep buffering not working

Won't let me send messages. Says failed try again later

My sign in just keeps spinning,

I put 25 dollars on there to talk to my friend and it won't let me send messages to him at all. Keeps saying I don't have enough money on my account. I don't know how seeing I got 25 on there. A email that costs 25 cents should go though but it won't let me send anything.

Everyday i have the same issue with both the getting out app and the getting out visits app. Yall take my money freely but yet i can barely get good use out of this app. Half of the times my video calls dont come through, then my messages stay stuck on pending for long periods of time. no my messages arent being flagged because there isnt nothing bad in the message. This is an everyday ongoing issue.

My video visits keep freezing

Every time I go to visit with my son. I can see his face on the camera but he cannot see my face on the camera. I’ve use my camera for FaceTime in other app so what is going on.

Can't send a picture to an inmate that facility allows

Can't schedule a visit. I have been able to get a text through. When the contact is selected the screen only reverts back to the page to select a contact no matter how many times you do it. Everything is set. My account has a verified number, an approved profile pic and money deposited on it. It does this on the app and when I login to getting out on my laptop. Can someone help me?

I used a "TEXT NOW" number when creating GTL account and put $10.00 in it so I could text a friend inside. My internet service is not good enough for vid chats so I wanted to use the TEXT feature GTL offers so I wanted to switch GTL primary account phone number and use it but it is only thing the app would NOT let me change. I got the run-around from their "HELP" and "HELP CENTER", submitted a detailed request to them and even called the "TOUCH PAY" number (866-204-1603) and after several months, the issue still remains. I feel I need therapy in the wake of all my attempts to have a SIMPLE change to MY account or learn telepathy so anyone out there has that skill....I'm all for learning. Or has some app been created to stop or block our choices or ability to try to do that as well????

When I click on my info an error pops up and says it can not load my profile at this time. When you close the pop up the message just stays reoccurring and won’t do anything else after that point

I don’t found the account of my son no found the name in the account

My gtl i says update its updated and it’s not letting me log on because it needs an update

My app was not working at all then n I ipdated it because I was forced to and then it wouldn’t work still do I deleted the app and now it is not available at all to down load HELP!!!

Hello. After the Getting out 3.2 update that kept popping up on my screen, it is now saying that the getting out messaging app is not available in my region/country which is Illinois USA. I need to stay in contact with my family member, can this issue be resolved?

The update isn’t updating and now I’m unable to log in and read and send texts

It will not let me on the app, it says I need to update it and it has already been updated.

It says new version to download. Can’t get in it and can’t download! Keeps repeating

It says it needs an update - update was installed - I open the app snd then it says again I need to update - snd gies from screen to screen and I cannot open the app.

The app says to update and it won’t update

I can just write a few sentences and it stops.

I can just write a few sentences and it stops.

Our son, at Chuckawalla, reports that sometime in the past 48 hours his old GettingOut messages have been "rearranged". All of the messages are now in reverse chronological order. And, his outgoing messages are no longer merged with our messages to him. When he wants to refer to a recent message, he has to scroll back through dozens and dozens of old messages. Is there anything he can do to correct this or can GTL correct the problem?

BS A$$ app. I open it up just get the buffering spinning wheel for days. Y’all quick to take that money and slow to approve pics though.

I have the same problem others have reported. After typing in perhaps 40 characters of a text message, the screen freezes completely or else takes a long time to show the typed letters. I compensate by sending multiple short messages.

Started last night can’t get on to app it just spins I restarted my phone many times please help!

When I'm trying to send a message it let's me write a few sentences then it starts freezing up forcing me to close app. If I choose wait for app it just crashes. Eiither way i lose my messages everytime. This just started almost a week ago.

i want to make a deposit. and i follow the process. choose the amount and then i click the next but it is not working. and pop up the error message.

Can't read messages just keeps buffering!

The app on both ends is not working...was working fine but now contacts and messages do not load

I have been trying to put money on an inmates commissary for 2 days and the system is stuck on the quick deposit screen. This is getting very frustrating for both of us. This app needs some updating or reworked!!

I want to know how to delete. Messages off he getting out app.???

Every time I'm on a video visit the screen will freeze unless I'm touching my screen the entire visit and sometimes touching the screen doesn't work either.

App is frozen and has , been buffering since this morning. Won't let me log out or do anything. Haven't been able to communicate with my daughter for 5 days now cause she can't get on her tablet and hasn't seen the messages I've been sending when my app was supposedly working. Same thing happened with other family member at a different Jail here in Maricopa County. Somebody is making to much money for an App that's infested with problems and doesn't work correctly or as advertised...

App is frozen and has , been buffering since this morning. Won't let me log out or do anything. Haven't been able to communicate with my daughter for 5 days now cause she can't get on her tablet and hasn't seen the messages I've been sending when my app was supposedly working. Same thing happened with other family member at a different Jail here in Maricopa County. Somebody is making to much money for an App that's infested with problems and doesn't work correctly or as advertised...

Everytime I try to send message it says sending message failed why is that how can I fix it I have 25cent on there

im unable to keep in contact with my luv one because everytime it ask me to verify my account and once completed i go to send the message and it asks me to re verify again constantly sending me in a loop for the past 4 months. Ive contacted customer support on numerous occasions and they have been no help

Unable to make a deposit. Screen glitches back to previous screen

Internet keeps spinning n I can't use the site

When I send a message it says message sending failed

Every time I go to send a message it says sending message failure and I have .25cents on there it’s been like this for a week.

I cannot get my photo ID to load. It says it verified then when I go to send a message it says not verified and has me retake photos. I'm in a constant loop

Can't deposit money and every time I try to send a message it says failed to send my inmate made sure I wasn't blocked how can I fix this issue

Message not sent. And balance is incorrect. Deposit shows 40 + 25 = $65 deposited since August. Balance on text says .05¢

I can receive messages from my fiance who is an inmate at Beaver County Jail but when I try to send a message it doesn't show pending or anything it automatically says message sending failed in red and he made sure I wasn't blocked for anything like that

When he calls me.. it don’t ring. It just sends a notification that is a very lite beep. Barely noticeable. What don’t It ring instead like a call is supposed to.

Haven't been able to use the absence July getting very frustrated

I cannot make a deposit and I can’t talk to my husband cuz of that, this is my second day going thru this issue and costumer service is a shit

I've been trying to login to website to send a message and it states that the page has been moved or no longer exists.

You say you provide reliable communication for people but my husband hasn't been able to even get into his account (in prison) for the last 24 hours and I keep getting errors on my app...for the amount of money people spend on this supposed reliable app you should at least be making sure its working for both inmates and their family on the outside!

I can receive messages but it will not send a message every time I try to send a message it says message sending failed and I have to go online just to look and send i a message

My account will give me the notification that I got a new message but won't load the new message when I go into the app

Won't let me deposit funds on family and friends

This app is not working I’ve been having problems reading all my messages or getting all the messages at the beginning it was working fine not it’s been having issues

My messages in my getting out app are ya showing for some odd reason

My messages in my getting out app are ya showing for some odd reason

Can't see inmate message. And can't see past messages that were part of conversation. I've reinstalled numerous times and rebooted phone. App is not working and need someone to fix this asap.

still having problems with the app not working properly. won't let me send or receive messages to my love one when needed. the app wont stop buffering or freezing. tried uninstalling and re downloading and still nothing works right.

It has been loading/buffering since yesterday night. The app keeps refreshing and at times it states I have no contacts on there. Some of my pictures are delayed in sending and messages that are supposedly sent do not show up. I am still being charged for the message. It will then show up the NEXT day. I had to make an entire new account because it wouldn't send the link to reset my password.

App has been buffering since Monday morning. Is there a problem? I know it's not on my end I have done everything to be sure. I have read customer service will not help so how do I get am answer to issue? Can anyone help?

I have not been able to deposit funds for days and costumer service is absolutely shitty.

I have been trying to add funds for days. I am in Ontario Canada and my fiancee is in North Carolina. I spent over 8 hours phoning and being put on hold yesterday. You customer service is useless. Litteraly full of clueless idiots. You have taken away the option to add a Province or postal code to finish adding a payment. It is 2022 and a monkey could program and run this site better. This is sad and pathetic. Everything your top notch staff told me to hasn't worked. One even told me to use a fake account in the USA to make my payment go through. Guess what? That didn't work either. This is my life line to my man. I am going to the BBB and reporting this company. Not to mention all the funds that go missing from my account for messages you don't put through. This company should be ashamed of how they treat people.

Everything I try to get on the app it won’t load any of my messages and it always freezes. It says I have no contacts. It’s just a waste of money if I can’t use the app

The app opens but messages won't download. Keep getting an error saying unavailable at this time. App doesn't need an update.

I cannot deposit funds, the screen comes up bur then another on top of it saying error, this has been happening for quite a while, soon I will not be able to message my friend as I'll have to funds. Any help please

Is the getting out app not working for North Carolina (Alexander Correctional)?

Is the getting out app not working for North Carolina (Alexander Correctional)?

When doing a video visit the camera is not working on my iPhone. I can see and hear inmate but inmate cannot see me but he can hear me

Messages on app are showing approved but lo can’t open messages , also messages aren’t showing up on website but show up on app

This app freezes after about four or five clicks every time I use it I have to keep deleting it and re-downloading it is there a fix for this thing I use iPhone 12 or 13

I have had a GTL account for several years. I’m trying to get set up on Getting Out but the phone number it wants me to confirm is an old number I no longer have. My new number is on my account how do I get that number to confirm my account

I'm able to video visit.it says there is a web socket error. It has not worked from the very start &ha e $ on the account that I can't use.

Can't get into GTL visit me for Camden County. It says The server encountered an unexpected condition that prevented it from fulfilling the request.

my whole app restarted and they took all my funds .

Can't connect Message reads We are unable to load messages at this time And video calls volume is extremely low can't hear

Cannot deposit funds have contacted customer service was told to ring impossible as I am in uk.....No solution Was asked to send ID have but makes no difference This is proving to be impossible Surely it can be sorted