Contact Candy simply Fi Support

You are so amazing! Log in and write that the user clearly wants to write the email, and asked us to write the name when registering. As a result, I tried more than ten times to write the name and then I tried the email. Can you not write clearly? Need someone to teach this matter? Such a big brand has even these problems, and your washing machine product is so invented. Others' washing machine buttons are easy to understand and use. You have so many buttons. Do you think your customers will understand? Do not know what to write according to the instructions? You just have furniture products that are not high-tech products. You have to have Wi-Fi to log in. Can't you consider those users who do not have Wi-Fi? Sell ​​without getting ready for any problems. You don’t just make products and you’re fine. You have to consider the needs of users. I hope you can make improvements.

It has been more than 6 months and 2 app updates and the “mixed & colored” program is still broken in English. The program label disappeared (the program description is still there) and if I select it, it runs a program with 0 temperature and weird settings. I have opened a support ticket a couple of months ago and still not fixed. To be able to use program I have to change my phone language to Spanish! That is not acceptable. When I change it to Spanish I can see the “Color Y Mixtos” program label and I can use it.

The wifi on the machine is not working. I used the app once and was really happy, but the next day the connection stopped working and I’ve tried everything. The reason why i wanted to use this app is because the variety of options within a program, that the regular machine doesn’t have... so basically we paid for all of it and now we can’t use half of them. Also, the program on the machine and on the app, don’t remember the least washing program used so you always have to click/select everything from the beginning all over again.