Dexcom G6 app not working? crashes or has problems?

Dexcom G6 Status

Published by on 2023-04-10

Only use this app if you have the Dexcom G6 or G6 Pro CGM Systems. Always know
your glucose number and where it’s heading with the Dexcom G6 and G6 Pro
Continuous Glucose Monitoring (CGM) Systems –indicated for diabetes treatment
decisions with zero fingersticks and no calibration.


I have a problem with Dexcom G6

Are you having issues? Select the issue you are having below and provide feedback to Dexcom G6.


problems reported in the last 24 hours

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Most reported problems


Reported Issues: 18 Comments

By Wayne Carew   4 months ago


My G6 device just recently started freezing on my iPhone at a certain blood glucose level. For example I was in a wake recently and it alarmed . I looked at the reading and it was 5.4 which was odd as that is not one if my settings. I thought I must have been going low but when I turned off the phone and rebooted it showed the reading as 11.5 which caused the alarm. This type of situation has happened about once a day for the past 2-3 weeks . This morning I felt my reading was low but my reader was showing a steady 8.2 which is usually a signal if it is steady for a long time .

By Janice Gallman   1 year ago


My dexcom is not register right it tell me that my blood suger 40 but i took my blood suger on my hand meter and it 112 i have had trouble before and call and talk to some lady ,it not doing right.

By Sharon Timmons   1 year ago


I only started to use dexcom and my first one worked for 2 weeks told me to replace sensor which I did and wasted 4 of them my box for the month, telling me its SENSOR ERROR does anyone know what to do Rang dexcom and chap I was talking to said he would ring me back which I am still waiting for

By Sharon Timmons   1 year ago


I only started to use dexcom and my first one worked for 2 weeks told me to replace sensor which I did and wasted 4 of them my box for the month, telling me its SENSOR ERROR does anyone know what to do Rang dexcom and chap I was talking to said he would ring me back which I am still waiting for

By Debra Hechavarria   1 year ago


The app stopped working and said to delete it and reinstall It won’t download from the store now

By Tammy D   1 year ago


Dexcom G6 app keeps crashing since last iPhone update.

By Angus Galbraith   1 year ago


Sensor error, is what you will see on my screen if you were looking at this device Dexcom sent along to me. It worked for a while with the free starters kit and as that began to age it began to send me sensor error messages and now I have gone through three of the sensors I had which leaves me without anything more than the one I have and the transmitter therein. Why is this the only thing I see now? Wth have I done? or is it down to the physical apparatus itself and for whatever reason it won't work ? Idk but I could sure use some assistance with this problem. Cheers to you.

By Pete   1 year ago


Last sensor expired. I did not install new sensor for several days. Now after installing new one, it only displays current glucose reading. There is no graph showing past readings. Can you suggest how I can restore receiving a continuous graph. Thank you

By Millard mahn   1 year ago


Ap keeps crashing On s22 phone been through 2 sensors wtf If you can't sell a working product get out of the business

By Michael Cottet   1 year ago


DEXCOM g6 app drains battery. Sometimes difficult to use "freezes". Looses connectivity.

By peter mazzeo   1 year ago


my dexcom6 app keeps losing internet connection

By Milly   1 year ago


Sensor not lasting 10 days

By Linda Ann Warren   1 year ago


My Dexcom app has stopped working 2 times in the last 2 days. It makes me delete the app and reinstall. Which has screwed up my sensor session. Now I am afraid to put another new sensor in.

By Janice Bowman   1 year ago


I called Dexcom techs, they say the problem with no data is because most android phones are running on the 12 software version Dexcom is only is up to 11. They are working on it. might take months. when you get no data uninstall and reinstall the app on your phone. keep the transmitter number and sensor number handy. I take a picture of it every time I change it. Today I am getting no data on my sharer phone when I have data. Dexcom just has to work out the bugs.

By Korre   1 year ago


Lost app

By Judith LeFave   1 year ago


Sensor crashes after inaccurate and mmissing readings. Does not allow calibration. Finally crashes. This has happened almost everytime. I have only had one actually work correctly for a full 10 days. I really like using this meter and would like to keep using it. Should the sensor be changed every 8 days instead of the dealing with waiting 10 days? When it crashes it needs to be changed when carashed.

By constance kanary   1 year ago


my decom 6 app has not worked allday so i have no clus as to by blood sugar count

By Steffanie D. KNOPF   2 years ago


Whenever I go to a hockey game (with approximately 4000+ others) my sensor signal is lost numerous times during the event. I have cleared out all the old transmitters out of my Bluetooth, so that there is just one active transmitter. Just wondering if there is anything else I can do.


Common dislikes about Dexcom G6 app

- Does not predict regular lows and highs

- Signal loss

- App loses connection with transmitter

- No notifications when signal is lost



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Common Dexcom G6 Problems & Solutions. Troubleshooting Guide


   



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E-Mail: [email protected]

Website: Visit Dexcom Website



About this app

Always know your glucose number and where it’s heading with the Dexcom G6 and G6 Pro Continuous Glucose Monitoring (CGM) Systems –indicated for diabetes treatment decisions with zero fingersticks and no calibration. * Before you start making treatment decisions with your G6 or G6 Pro, work with your healthcare provider to learn how. *Fingersticks required for diabetes management decisions if symptoms do not match readings.  The Dexcom G6 and G6 Pro Systems provide personalized trend alerts on your smart device and let you see when your glucose levels are going too low, or too high, so you can better manage your diabetes.  For safety, the Urgent Low Alarm and three alerts can’t be silenced: Transmitter Failed, Sensor Failed, and App Stopped. • Share** your glucose data with up to ten followers in real time.  View your glucose information, trend graph, and alerts and alarm right from your wrist with the Dexcom G6 Apple Watch app.  This allows you to silence calls or texts but still receive audible CGM Alarm and Alerts, including the Urgent Low Alarm, Low and High Glucose alerts, Urgent Low Soon Alert**, and Rise and Fall Rate alerts**.  For a list of compatible devices visit Dexcom G6 and G6 Pro provide real-time glucose readings for patients with type 1 or type 2 diabetes every five minutes.  Followers can monitor your glucose data and trends in real time on their compatible smart device with the Dexcom Follow** app.  The Always Sound** setting, which is on by default, allows you to receive certain Dexcom CGM Alerts even if your phone sound is off, set to vibrate, or in Do Not Disturb mode.  Custom alert sounds are available, including a Vibrate-Only option on the phone for glucose alerts.  Always know your glucose number with just a quick glance at your compatible smartphone or smartwatch.  Dexcom is required to follow up with customers regarding product-related complaints.  The Alert Schedule** feature lets you schedule and customize a second set of alerts.  Only use DexcomG6 if you have the Dexcom G6 or G6 Pro CGM Systems.  A Home screen icon shows you if your Alerts will sound or not.  Dexcom G6 and G6 Pro are indicated for children, age 2 years and older.  The only exception is the Urgent Low Alarm, which you can’t turn off. 



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