myAir Status

Dear Sirs, I have a problem with your app that I really hope you can rectify. The first night I used it, everything worked fine. Last night, however, I wore the mask the entire time I was sleeping, from around 8:15-8:30 AM to 4:17 PM. (I work nights.) Yet, the app says I only used the machine for 3.19 hours. In order to be in compliance I have to do 4+ hrs per night, which I more than did, yet your app is saying I didn't. It's bad enough that I even have to do this bullshit to start with, but now it appears your app is going to make it appear that I'm not doing it. Please advise. Thank you, David McClain

Your data is so corrupt and provides useless infomation - data sucks!

I’m missing a day of data on MyAir.

When i tap the app on my cell phone my screen goes black except for some small characters that could be from a camera app. what to do? Uninstall app and reload? Would that lose my data for this 2-month-old machine?

App not updating since 7/30/23

Airsense 11 not getting sleep updates for over a week? This is getting ridiculous!

Resmed Airsense 11. New Machine. First use 1 August 23. Today is 6 August 23. I got bars and checked connectivity - T-Mobile -106 dbm. It is connected. Still No Data. Serial Number is correct both online and on the Android App. Application is giving me the usual platitudes about how my data is there and rest assure it'll be available 'in a few days'. Getting concerned that no COMPLIANCE DATA is being transmitted/recorded. Good thing I plugged in an SD Card. Uploaded SD to OSCAR and the Data IS there just not being transmitted to Resmed. Problem is my Doctor can't read SD cards and relies on transmitted data. Based on complaints here thinking Class Action Lawsuit if this continues...

I didn't call this time because of the reaction I got from the man that answered the phone my concerns were taken as if I had a broken toy. Your app is part of my medical team. CPAP is difficult enough but my numbers have been better and I can't see the scores! This has gone on for a week. The error messages will say just a couple of days still nothing. Please recognize the importance of your app for those of us trying to follow thru with a challenging medical task that a high percentage of us give up. This is the 2nd time this has happened in the last few months. Please recognize your app as a medical intervention and treat it as such. Please recognize your value . karen

As others have already stated my AirSense 11 stopped reporting data on July30th . Message I'm receiving is as follows "myAir hasn't received data from your machine for some time".

AirSense 11 has not sent any data to MyAir since 7/30/2023.

I just got this machine. No data on my app since July 30. Says a data delay. How do I fix?

No data copied since last Thursday, even though used every day since. AirSense 11

Reading all these reviews apparently I'm not the only one experiencing this problem. Got an email from you guys asking if I still use the machine cause you haven't gotten any data in a few days. Nothing syncs anymore. I get the "therapy data delays. Your data is recorded. Expect data to be on a few days delay. What's the point of having this app if I can't see my score daily? My machine has the accurate info thankfully since I need to use it at least 4 hours every night for my insurance to cover it. Data for July 27 is incorrect. Says I used for 18 minutes when I used for 7.5 hours. Friday July 28th no data at all recorded. I did not use my machine on the 29th. Then Sunday the 30th it recorded accurate data even though it took 24 hours for it to sync. Monday the 31st no data. I uninstalled the app. Turned my phone off and on. Reinstalled the ap. Turned my cpap airsense 11 off and then on again. I have full bars on my machine. Full bars on my phone. Now my phone doesn't even show resmed759668 anymore on my phone so I can't connect at all to it. I'll see what happens in a couple days but then I will just get rid of the app if it doesn't work anymore.

My machine has not registered data since 7/30/2023. I'm using it every night but it's not uploading the data.

I am new to using cpap therapy. A little discouraging cannot see my progress. Good connection and have used the cpap machine between 4-6 hours nightly since 7/26/23. Last recorded data 7/29/23 Have 3 messages: 1. Therapy data delays. 2. Your data is recorded. Expect data to be on a few days delay. 3. myAir hasn't received data from your machine for some time.

App says data is delayed and when it populates, it is not reporting correct hours. Missing 2 days of sleep info.

My last 2 nights of sleep data not loading it had gotten for data to take a long time to load and it says it hasn’t received data for a while but the last data I received was 7/27/23

App showed only .54 hours use, less than 1 hour. It was in use at least 5 hours. Eventually this evening the display on the front of the machine said that the software had been updated . Still, only reporting less than 1 hour of use. Unacceptable

It is taking longer and longer for the data to be available for download. 8:30 pm and the data is still not available? Yesterday was the same thing. Use to get the data very quickly after waking, but not anymore.

The MyAir is reporting faulty data. It reports that last nite my mask was used for 1 hour and 30 minutes. In fact I had it on all nite and slept for 7 hours. This has been a repeated and frequent issue.

My Airsense 11 getting cell signal but not transmitting to MyAir app . Only seeing that data is a few days late . Before it said , we are working on it . Before that statement , we are having issues - thank you for being patient . UGH , maybe it`s time to get with Medicare about this .

Sleep usage data has not loaded now for one week, and coincides with download of the latest MyAir app update on June 1, 2023. Please advise. Your website keeps reporting needing 72 hours.

Data has not loaded for three days

another woefully inadequate span of ResMed Air 11 connectivity issues...Zero, repeat, zero, communications nor response by ResMed. One would guess that they will relegate a three-month-old machine to the recycle heap and again blame connectivity on change from 4 to 5 format by stating update in a while might address it. How about an FDA recall campaign.. Oh, I forgot FDA too busy.

data has not been loading. Saturday night no data downloaded. Sunday only partial download. the second half never downloaded. I rebooted the app on my cell phone and still not working. Is your data center down?

My previous nights data has failed to transmit the last 3 days. I've unplugged, checked airplane mode, moved machine, still not working.

Data has not registered on the myAir app for the last three nights. What should i do?

My Air app for red med air sense 10 just quit giving data. Makes it useless to me. What do I do to retrieve my data?

My ResMed Cpap machine stop communicating with my computer last night...it only synced approximately 2 hrs. I need to get it to start syncing again

When I go on the app it brings up a care check in that asks if it is my first time on therapy, height, weight, etc.. no matter how many times I fill it out, it just pops right back up.