HGS app not working? crashes or has problems?

HGS Status

Published by Ptt A.Ş. on 2024-01-13

No more going to PTT branches to load HGS balance! It is now very easy to load
credits to your HGS with iPhone! With this application, your plate number and
T.C.

I have a problem with HGS

Are you having issues? Select the issue you are having below and provide feedback to HGS.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

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Most reported problems

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Common HGS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot HGS app on iOS and Android devices. Solve all HGS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

HGS iPhone Issues and Solutions

HGS iOS app crashes, not working, errors
HGS iOS app network issues
HGS on iOS has black/white screen

HGS Android App Issues and Solutions

HGS has errors/crashing/not working
HGS server network connectivity issues
HGS has black screen

HGS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever HGS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix HGS app crashes or not working on Iphone (iOS):

Close and restart the HGS app on iPhone
Update HGS app to the Latest Version for iOS
Uninstall and reinstall HGS iPhone app
Update your iPhone to the latest iOS version

Fix HGS on iPhone unable to connect to server/internet connection issues::

To resolve HGS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix HGS black/white screen (blank screen) on iPhone:

Follow the HGS iOS app troubleshooting guide Here →

HGS Android App Issues and Solutions

Fix HGS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent HGS app issues:

Force Stop the HGS App
1. On android, goto "Settings" » click HGS app. » click "Force Stop".

Update HGS to the latest version on PlayStore

Clear HGS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "HGS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch HGS.

Fix HGS unable to contact server/ HGS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click HGS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got HGS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch HGS on android.

Solve HGS black/white screens issue on Android:

Follow the HGS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ptt A.Ş., developers of HGS.

100% Contact Match

Developer: Ptt A.Ş.

E-Mail: [email protected]

Website: Visit HGS Website

About this app

You can view the balance of all your this app products by using your ID number, tax number or this app ticket number, and you can top up easily and quickly with your credit card. First load is FREE for the PttAVM customers! No more going to PTT branches to load this app balance! It is now very easy to load credits to your this app with iPhone! With this application, your plate number and T. C. You can log-in with your PttAVM account. In addition, with the newly added feature, you can make a Highway Vehicle Inspection Inquiry.