VeriFLY Status

I am trying to add a trip but it doesn't offer any airline besides American Airlines.

Verify says my information wasn't complete. Name and date of birth were listed faintly on the form and Verifly wouldn't let me change it.

I can't proceed at self_photo because of "uaf_error_no_suitable_authenticator".

Have completed all requirements which are checked off. Message says click here to get pass but pass never shows up. Just takes me back to screen saying action needed.

will not accept the correct airline confirmation code

I am trying to complete my Vaccine Attestation for my upcoming Carnival Australia cruise .. every time I select I am fully vaccinated I get an unexpected error occurred .please refer to log files ..what does this mean

Get a "Failed to save data (5016)." error message - highly frustrating

I am trying to complete my Vaccine Attestation for my upcoming Carnival cruise .. every time I select I am fully vaccinated I get an unexpected error occurred .please refer to log files ..what does this mean

I do not receive an email from verifly when attempting to set up an account.

My negative vaccine report took approximately 100 tries in order for it to be accepted. I don’t understand why it would take so many attempts.

Cannot get it to accept my mother's photo, either selfie or from file. Have tried numerous times in many places. Have tried both Android and iPhone. It took my very badly lit selfie the first time, but her's is either face not detected or bad image quality. She is 86 with gray hair, don't know if that's related. We have wasted hours of our vacation trying to figure this out. Also, at some point camera will stop working and I have to reboot phone completely to get out of it. I can't believe my airline is requiring this, its causing much stress.

Can't get my camera to take a selfie

I get error messages 5016 continuously. Get emails saying I’m all set, but then always says I have actions to complete

Trying to do our health declarations keeps saying system error

I keep getting ERROR Failed to Fetch. What does this mean? Why are companies using an app that is overworked and unsuccessful so much of the time. I prefer manual boarding to this stupid non-working app.

error 300 cant start a trip to enable me to check in

Yesterday it wouldn’t accept my booking reference, said it wasn’t valid. Today it said not saved error 5016. Now it says the reservation is not valid for VeriFLY.

I cannot get past my email I also took a selfie and I don't know how to find my search button.

Won’t accept Holland America booking number

“An unexpected error occured.. please check the system logs”. I keep getting this message when I try to enter the data from my health questionnaire…and can’t get my “pass” completed. What gives….

I getting error 5016 and I can’t get my boarding pass

When I answer the questions for health assessment and submit I get the a system message "An unexpected error occurred. Please see the log files." Where are the log files?

Unknown error 3000 when trying to add trip

I have created an account and added myself and my travel companions (my family). Whenever I try to "Complete Vaccine Attestation", I select "Yes" as I'm fully vaccinated and boosted, then click "Submit". I get a "System Error" that states "An unexpected error occurred. Please see the log files". I've tried rebooting my phone and that doe snot help. This also occurs with both of my traveling companions. Can you assist? Thanks

It won't accept my credit card or any subsequent cards.

It won't accept my credit card or any subsequent cards.

Won’t let me complete vaccine attestation for either my husband or me. Keep getting an error message.

What a joke. This app is awful and a complete waste of time. I've tried to use it for three separate trips and it has only worked once. The latest issue is it will not accept the time I enter for my covid test. I can put the time in, but the only options are cancel, clear or keyboard. There is no place to accept or enter the time. Better off saving yourself the aggravation and just showing all your documents in person at check in.

all the time after putting all the information of the trip Passenger not found I have tried everything deleting , reinstalling the app as continues saying the same passenger not found !!!

Travelling to the US and it says I need to 'Add my booking reference', but it can't find me as a passenger with no next steps even though I booked directly with the airline and getting notifications about check-in and using the Verifly app. I contacted Verify support which ends up being a group called CGS Inc. They close my ticket saying they won't action further, but then get an email from an Andreea asking for all my flight details plus a lot of personal data. Dodgy! I am just going to print off the forms needed to travel and check in old school style! Rather wait then have my personal data used for something dodgy.

Verifly app does not recognise the Australian Covid19 Vaccination certificate barcode. Is is possible to upload the document from my Google Wallet? Thanks Allan

these app is the worst. i try too add trip too honduras. it say unknown error 3000. how can i add the trip? they say it easy and fast they lied. it stress full these app.

When I try to log in Safari tells me it is not a secure connection.

VeriFLY says pass completed but when I try check in the Aer Lingus site says can’t check in until VeriFLY completed. It is completed

The app doesn’t find me on the flight. I have checked with the airline and everything is correct.

This was so hard to do I can't believe it. and It is just crazy I hated it and now my Mom has my picture on her pass and you can't change it not good. but hopefully we will get on the ship

On Android, made sure I have the most updated Verifly - and continually getting Unknown Error 3000 when trying to add a Carnival Cruise. Support with this app is beyond aweful. This is worse than ArrCan, which at least functions.

Only the United States and France are available when entering destination country.

error: undefined is not an object (evaluating 't.userData.shared data. All the work I did adding 5 people traveling is gone I click the "Manage Trip" and get the error.

Says I’m not a passenger on the flight! Have checked details numerous times but still won’t accept me

Error code “failed to save data” after each try. No explanation of what that means. Prevents me from getting a BA boarding pass.

Put flight info in and it just says Passenger not found….. ?

Unable to check in online with aer lingus. Keeps telling me to complete details on verifly, even though verifly confirms my details....still unable to check in.... A complete waste of my time & energy! Will never use this app again!!!

Verify App will not allow me to choose an airline or add any flight information.

keep getting error message 3000

app won't allow me to add airline on trip to Honduras

Won’t accept holland America booking number to add trip.

Trying to add my cruise for 7/10/22 (HAL Noordam) and I keep getting error, try again later messages. Please advise

The app won’t accept my booking number for Holland America.

App will not allow input in the "select airline" field.

My picture under my son app. Can't edit or retake.

When I try to add my trip by clicking on the Carnival Cruise icon I keep getting the unknown "error message 3000"

Unable to change date of flight. Only option is today's date and my flight is not until 7/13/22.

Can’t add my companion photo- just get “image problem”

I just want to add the same comments I also see above. For the last three days I’ve been unable to add trips. What’s the point of having a VeriFLY app if we can’t add our trips?

Hi! I have been attempting to add my flight details but am getting error 5016 (“Failed to save data”) when I click submit. Any help would be appreciated! Thank you.

Horrendous waste of time. Unable to add any details therefore cannot check in online therefore have to get to the airport even earlier. Between the AA website and this app lost 2 hours.

Same as other users- Not allowing to add flight details. When adding trip just goes to instruction page and can't do anything else. I have deleted app and reinstalled once. Discovered that it does not work when adding a trip to Peru. Tried to add a trip to other countries, and it proceeds to the next page. So it seems that adding a trip to some countires work, others do not.

When clicking Add Trip I get the following message with no way to move forward: Traveling with VeriFLY We are introducing a new way to make it easier for you. Use your airline record locator/booking number to retrieve your trip details. VeriFLY will apply all COVID travel requirements to your trip and assist you in completing them so that you may check in for your flight in advance and save time at the airport! While we are in a transition phase now, please use the pass Add Flight using Booking Number to complete your pre-departure COVID requirements

Cannot add trip. Just gives me the instruction page and no where to go from there

App lets me add destination but doesn’t let me add flight details. It just gives me the instruction page on how to add details but there isn’t a ‘next’ button just “help” and “back” Have tried uninstalling and using other phones and still have the same issue.

Not allowing me to add flight details. Once I add trip just goes to instruction page and can't do anything else. I have deleted app and reinstalled twice. Contacted help desk, who gave me the instructions again but it is just not allowing me to add flight details at all

Cannot add trip to the pass. I click 'add trip' and it gives me a screen that says I need to click 'add trip'. WHAT!

veriFly Will not accept an Australian Government International COVID 19 Vaccination Certificate Message reads QR code Edminson LynnMaree different to Pass Port Edminson Lynn-Maree

No option to add photo for 2 guest

When using AA and locator to enter flight, it says error 5016 Tried many times

Will let me update all travel companions except mine…the main one…under the trip. Everyone is complete except mine

Vertfly not working. It is insisting I add a companion but I am traveling alone. Had to go to airport check-in. No wonder there are queues . Ryanair is more efficient

Doesn't work. Can't download photo.

Won’t accept photo… Message is: uaf_error_no_suitable\authendicator

I keep getting an error code each time I enter my details for online checkin

Says I am not a passenger on our family flight to Florida? I cannot entered all my details on BA manage my booking site

I answer all of the health questions and I receive an error message stating see log files.

Second time writing about this issue. BA issues ticket with “Mrs” in the title. Therefore my travel documents don’t match. I’ve jiggled around trying to make everything work. But it just won’t. Didn’t get a reply from VeriFLy last time. BA equally useless and unresponsive.

I am travelling to SA on 17th June and was urged by BA to download the app. Which I did. When I chose SA as my destination it gave me 2 options. 1. Cape Town. 2. Johannesburg Olifants Lodge. Firstly the Olifants Lodge is in the Kruger National Park..not Johannesburg. Secondly because there was no option to choose JHB (Oliver Thambo ORT....hello the biggest and busiest airport in Africa) as an option I could not continue with what you call efficiency. Nil points. I will just have to wait in a queue..and BTW don't waste my time.

My flight on 1st August from Dublin to Bordeaux EI0506 not showing as an option.

Not working getting error trying.to register and.use app

After about 30 attempts VeriFly is not accepting my Companion's photo. His COVID documentation was accepted. I can provide more info re our Air Canada flight & Viking Booking #. Traveling 7/2/2022 to Vancouver.

Today is june 8. The app does not allow me to introduce the actual date (june 7) of the Covid test. The only date I can select is june 8. So, if I cheat the app and select june 8 and then upload the Covid test file, it says there is an error because the Covid test date does not match the date I introduced

Spent absolutely ages with the Vaccination Review it was either oops we don’t recognise this , invalid booking reference etc etc . I gave up , I don’t like self service!

I was trying to help a friend set up Verifly and the app would not allow her to add flight information for an upcoming trip. She is traveling to Spain - the app would not recognize the reservation number and would only provide a few airline names, none of which was the airline on which she is traveling.

The app would not reconise the booking number . tried for over an hour . dissapointing performance

To whom it may concern, My Covid testing is still pending since 6-3-22 it says still pending and our cruise leaves Monday 6-6-22 to the Bahamas. Please let me upload the correct info on your app otherwise we cant go.

It would not let me to upload recovery certificate, getting error message saying it does contain and recognise the digital certificate from the QR code.

I am green on all checklist but I’m not getting a ready to sail. It says it still needs attention

Worst service I ever seen , 1 app response time is horrible so for r to 6 hours don’t expect to use your phone 2 every item is green and yet can get a pass 3 tried to get guidance and you get an email back that does not make sense. You need a vacation from this before you go on a vacation

The app when it works it’s good unfortunately it does not always work and it’s very challenging he just sits there and spends it will not go to step to allow me finally to add the trip but not at the detail it is a poorly poorly performing app AmericanAirlines should address this with the provider

VeriFLY "Add flight using Booking number" is extremely poor; either it does not recognise you as a passenger. It recognises your internal connecting flight to LHR but states that it is not for internal flight. It is a beta version which is poor. I cannot check in because of VeriFLY. Very poor

This app sucks! And you want senior citizens to use this? The hours I’ve done has created frustration anxiety and stress. Shame shame

can not advance pass step 2

Step 1: I can not open this step to upload proof of COVID vaccination.

Asks me to scan the QR code on my phone, with my phone. Hum, haven't figured out how to do that. Tried taking a picture with another phone and scan from there but APP says I have to use the Verifly app to scan it and I can't get into the verifly app to scan it.

Can't load digital certificate

Your app is awful. It will never accept the time I enter for my covid test. I can put the time in, but the only options are cancel, clear or keyboard. There is no place to accept or enter the time. I deleted the app and reinstalled it. Now I can't access it at all. When I touch the QR code or URL, I get directed to an error message. Your help desk cannot help. I also have a customer who entered the wrong birthdate and she cannot change it. What kind of app doesn't allow you to fix errors??!!

The app won’t advance to step 2 and keeps timing out. I have reloaded the app many times to try and clear the problem to no avail

I filled out the form, but it won't let me upload my certificate. Browse and submit button nonresponsive.

VeriFLY app .Opened app. Found my photo on my wife's App. And her Photo on my App. Can't add any details. Terrible site.

It doesn't recognize the UK as my dedtination

cannot add trip getting error 3000 network issues, is the server down ???

trying to load selfie of a companion and app keeps saying "failed to upload, please try again". tried 10x to no avail.

My VeriFLY account is not accessible (no record of it shown.) I started the account setup up again and get the following message when trying to upload my selfie photo - ‘uaf_error_no_suitable_authenticator’ Michelle

Home page includes my arrival trip (already completed) and both legs of return trip. I got VeriFLY between arrival and departure. Arrival trip six”orange” but moot since it is behind me. Both legs of return trip are green (“AVTIVE”) after completing checklist but I cannot check-in as airport says I need to upload the documents. If I can’t figure this out, I’ll have to check-in at airport. Was hoping to avoid that.

Loading the trip screen and immediately closing on the mobile. Can't update or upload the digital documents.

After loading flight info, I keep getting a “DB Update” message and it won’t go further. App is updated to version 1.3.0.22

App won't advance to Step 2. After entering e-mail address and hitting Next, nothing happens. No e-mail confirmation, no error message, no way to advance to Step 2.

Can not upload proof of vaccinations, error note keep saying (cannot set properties of undefined (seting'checkForPayment')).

Keeps asking me to confirm email but never sends an email.

the app won't let me add Covid Pass...followed all instructions but not showing add button

unable to add my trip back to Austin neither LHR airport or AUS airport available from drop down.