VeriFLY app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
90.9%

Crashes
6.1%

Not working
3.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of VeriFLY Problems 😠👌🔥

- App does not recognize that many people have connecting flights ahead of an international departure.

- Does not provide a warning about how that could affect the timing of COVID tests.

- Difficult to obtain COVID PCR test likely because there are several varieties from country to country.

- Many countries not available.

  109 Reported Issues: 😵🆘🛟🚨📢

LAURA B DENNISON
2023-08-20

I am trying to add a trip but it doesn't offer any airline besides American Airlines.

Eugene Jessee
2023-03-24

Verify says my information wasn't complete. Name and date of birth were listed faintly on the form and Verifly wouldn't let me change it.

YOSHIKAZU SATO
2022-11-10

I can't proceed at self_photo because of "uaf_error_no_suitable_authenticator".

Sharyn Howell
2022-11-03

Have completed all requirements which are checked off. Message says click here to get pass but pass never shows up. Just takes me back to screen saying action needed.

Michael Hershman
2022-10-17

will not accept the correct airline confirmation code

Kellie Hargreaves
2022-10-09

I am trying to complete my Vaccine Attestation for my upcoming Carnival Australia cruise .. every time I select I am fully vaccinated I get an unexpected error occurred .please refer to log files ..what does this mean

Steve Mackie
2022-10-03

Get a "Failed to save data (5016)." error message - highly frustrating

Anna Turner
2022-10-02

I am trying to complete my Vaccine Attestation for my upcoming Carnival cruise .. every time I select I am fully vaccinated I get an unexpected error occurred .please refer to log files ..what does this mean

John Jackson
2022-10-01

I do not receive an email from verifly when attempting to set up an account.

Edithline Haney
2022-09-23

My negative vaccine report took approximately 100 tries in order for it to be accepted. I don’t understand why it would take so many attempts.

Kathleen Cooper Bryant
2022-09-18

Cannot get it to accept my mother's photo, either selfie or from file. Have tried numerous times in many places. Have tried both Android and iPhone. It took my very badly lit selfie the first time, but her's is either face not detected or bad image quality. She is 86 with gray hair, don't know if that's related. We have wasted hours of our vacation trying to figure this out. Also, at some point camera will stop working and I have to reboot phone completely to get out of it. I can't believe my airline is requiring this, its causing much stress.

Lorraine Smith
2022-09-18

Can't get my camera to take a selfie

Joao Roseta
2022-09-17

I get error messages 5016 continuously. Get emails saying I’m all set, but then always says I have actions to complete

Jeannette Browning
2022-09-09

Trying to do our health declarations keeps saying system error

Leslie Koorhan
2022-09-08

I keep getting ERROR Failed to Fetch. What does this mean? Why are companies using an app that is overworked and unsuccessful so much of the time. I prefer manual boarding to this stupid non-working app.

David Benson
2022-09-03

error 300 cant start a trip to enable me to check in

Janet Beacom
2022-08-30

Yesterday it wouldn’t accept my booking reference, said it wasn’t valid. Today it said not saved error 5016. Now it says the reservation is not valid for VeriFLY.

Phyllis Bowers
2022-08-28

I cannot get past my email I also took a selfie and I don't know how to find my search button.

Reitz Lorie
2022-08-22

Won’t accept Holland America booking number

Fran Pirie
2022-08-19

“An unexpected error occured.. please check the system logs”. I keep getting this message when I try to enter the data from my health questionnaire…and can’t get my “pass” completed. What gives….

Clever Vasquez
2022-08-17

I getting error 5016 and I can’t get my boarding pass

Janice Fendall
2022-08-13

When I answer the questions for health assessment and submit I get the a system message "An unexpected error occurred. Please see the log files." Where are the log files?

Susan K Brown
2022-08-12

Unknown error 3000 when trying to add trip

Herbert Nelson
2022-08-12

I have created an account and added myself and my travel companions (my family). Whenever I try to "Complete Vaccine Attestation", I select "Yes" as I'm fully vaccinated and boosted, then click "Submit". I get a "System Error" that states "An unexpected error occurred. Please see the log files". I've tried rebooting my phone and that doe snot help. This also occurs with both of my traveling companions. Can you assist? Thanks

Regina K Barden
2022-08-08

It won't accept my credit card or any subsequent cards.

Regina K Barden
2022-08-08

It won't accept my credit card or any subsequent cards.

Juanita Loschen
2022-08-07

Won’t let me complete vaccine attestation for either my husband or me. Keep getting an error message.

Mary Jo Garinger
2022-07-30

What a joke. This app is awful and a complete waste of time. I've tried to use it for three separate trips and it has only worked once. The latest issue is it will not accept the time I enter for my covid test. I can put the time in, but the only options are cancel, clear or keyboard. There is no place to accept or enter the time. Better off saving yourself the aggravation and just showing all your documents in person at check in.

Sylvia
2022-07-28

all the time after putting all the information of the trip Passenger not found I have tried everything deleting , reinstalling the app as continues saying the same passenger not found !!!

Katherine Cunliffe
2022-07-25

Travelling to the US and it says I need to 'Add my booking reference', but it can't find me as a passenger with no next steps even though I booked directly with the airline and getting notifications about check-in and using the Verifly app. I contacted Verify support which ends up being a group called CGS Inc. They close my ticket saying they won't action further, but then get an email from an Andreea asking for all my flight details plus a lot of personal data. Dodgy! I am just going to print off the forms needed to travel and check in old school style! Rather wait then have my personal data used for something dodgy.

Showing 1-30 of 109

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this app™ provides secure digital credentials for a faster return to safe, in-person experiences by enabling less contact, more speed, and more confidence.