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⚠️ Most reported problems ⚠️

Something else
57.1%

Not working
35.7%

Connection
7.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hop Fastpass Problems 😠👌🔥

- Does not work with phones older than iPhone 6s

- Poor reviews

- App crashes

- Does not function when needed

- Requires many steps to board

- Need to go to a grocery store to buy a physical card

- Support takes 8 hours to respond with trouble shooting ideas

  8 Reported Issues: 😵🆘🛟🚨📢

Natasha
2023-06-04

The app is GARBAGE!! Never worked on my Galaxy S8+, but it worked perfectly on my S20+. It stopped working - again - when I switched to my new S23. And every time I've reached out to customer support, they just say something along the lines of, "Oh, that's weird. I'm sorry," and that's it. Great help...

Christine Murray
2023-04-19

App will not load. Says not connected to data, but everything else works. Uninstalled and reinstalled. Still nothing.

Cantuse
2023-02-09

App will not load. The system must be down. It said I was offline but I’m not. I can’t even purchase a new digital card. I love how they are like, “you need to learn how to use the app correctly” when the problems are all on their end.

Kelvis L Owens
2022-10-27

The virtual hop pass dosnt work most of the time. I dont want a 175 ticket. I have lots to do. Please fix this bull crap App. Ir only worked twice. Please help

Renée
2022-10-27

I can’t get the page to load in order to add money to my account. This is day 5 of the page not loading. I deleted and tried to reinstall. It keeps saying I’m offline despite every other internet based app on my phone working.

Julie
2022-10-13

won't allow me to log in

Geoffrey Mosley
2022-10-12

Third day in a row where the app doesn’t load up. It sits on the loading screen and does not progress.

Kristene Halverson
2022-08-24

For two days I have attempted to use my virtual pass and nothing happens.

Showing 1-8 of 8

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About this app

With a virtual Hop card in your Wallet app, it all happens automatically and instantly, so paying your fare with Hop is extra fast and easy.  A virtual Hop card lets you use the reduced Honored Citizen and Youth fare, as well as Adult fare, when paying with your phone.  Instead of carrying a plastic card or flashing your mobile ticket at the bus operator, tap your phone on the green Hop reader whenever you board a bus or train.  A new virtual Hop card costs $3 (just like a plastic card), but there’s no charge to convert an existing plastic Hop card into a virtual card.  Use the Hop app or website to manage multiple virtual and plastic Hop cards, see recent transactions, load money on your Hop cards, or set up Auto-Load so you’re never stuck without fare.  In a few easy steps, we’ll set up your account, add a payment method (or simply use an existing credit/debit card in Apple Pay), and add your new Hop card to your Wallet app.  Note: If you have both a credit card and a Hop card in Wallet, the Hop reader will charge the Hop card.  After a split second, you’ll see a green checkmark and hear a chime — that means you’ve paid your fare and you’re good to go!  With Hop Fastpass, paying your fare on TriMet, C-TRAN and Portland Streetcar is fast, easy and convenient.  You can also keep track of your balance, your time remaining on your ride and your progress toward earning a day or month pass.  No need to open an app, choose which pass to buy, or activate a ticket.  You’ll never pay more than a day pass in a day or a month pass in a calendar month.  So you get the savings of a pass, without the upfront cost.  You don’t even have to authorize your payment when you tap a Hop reader.  REMEMBER: Tap every time you board, including transfers.  Your tap is your proof of payment. Using an iPad?