CineStar app not working? crashes or has problems?

CineStar Status

Last Updated on 2024-05-23 by CineStar

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138 User reports:
App has problems

User reports 138

⚠️ Most reported problems ⚠️

50.7%

Not working

42.0%

Account

7.2%

problems reported in the last 24 hours

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Common CineStar Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CineStar app on iOS and Android devices. Solve all CineStar app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CineStar iPhone Issues and Solutions

CineStar iOS app crashes, not working, errors
CineStar iOS app network issues
CineStar on iOS has black/white screen

CineStar Android App Issues and Solutions

CineStar has errors/crashing/not working
CineStar server network connectivity issues
CineStar has black screen

CineStar iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CineStar app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CineStar app crashes or not working on Iphone (iOS):

Close and restart the CineStar app on iPhone
Update CineStar app to the Latest Version for iOS
Uninstall and reinstall CineStar iPhone app
Update your iPhone to the latest iOS version

Fix CineStar on iPhone unable to connect to server/internet connection issues::

To resolve CineStar network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CineStar black/white screen (blank screen) on iPhone:

Follow the CineStar iOS app troubleshooting guide Here →

CineStar Android App Issues and Solutions

Fix CineStar not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CineStar app issues:

Force Stop the CineStar App
1. On android, goto "Settings" » click CineStar app. » click "Force Stop".

Update CineStar to the latest version on PlayStore

Clear CineStar App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CineStar app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CineStar.

Fix CineStar unable to contact server/ CineStar internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CineStar » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CineStar » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CineStar on android.

Solve CineStar black/white screens issue on Android:

Follow the CineStar android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CineStar, developers of CineStar.

About this app

In Ruhe Trailer gucken, durch Filme browsen, Angebote entdecken, wenn du mehr Zeit hast – das geht auch. Sofort Tickets bestellen oder punktgenau das Programm checken, wenn’s schnell gehen soll – funktioniert. Entdecke in unserer App das komplette Kinoangebot inklusive Online-Shop und CineStarCARD-Bereich. Passe die App genau deinen Bedürfnissen an. Viele intelligente Filter machen es dir leicht, genauso wie die intuitive Navigation und die Möglichkeit, schnell weiterzuswipen. • CineStarCARD: Verwalte dein Kundenkonto und check die neuen Angebote via Smartphone.