CLEAR app not working? crashes or has problems?

CLEAR Status


I have a problem with CLEAR

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⚠️ Most reported problems ⚠️
Something else
82.4%

Not working
11.8%

Connection
2.9%

Crashes
2.9%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of CLEAR Problems 🔥

- Slow to add additional cities

- Digital vaccine card feature does not work

- Poor customer service response time

📋 28 Reported Issues:

G
Gary B 2024-02-14

I can't take a photo of myself, there is no "Continue" Button that appears.

J
Jennifer 2023-08-30

Having problems adding my iD

L
Laverne Bieling 2023-06-20

I can't take a photo of myself, there is no "Continue" Biron that appears.

L
Laura VanVelthoven 2023-06-08

I'm trying to take my picture on the app and it keeps saying "We are having trouble finding you right now" What do I do?

M
Mike F 2023-05-29

A lot of trouble getting registered. Stuck at entering phone number. I have IPhone 14 plus and run IOS 16.5.

D
Dr Iain Jennings 2022-11-19

Since purchasing your upgrade to use clear on my iPhone SE it is not displaying what I’m typing when naking new entries. What was a really useful app is now very annoying. Do you have a fix please ?

W
William Bass 2022-11-18

I think that the recent iPhone update has affected my Clear app. When creating a new line item and start to type, the line shifts to the left and I cannot see what I type. Then when I select “done”, the app closes. When I reopen, at least I can see what I typed… Help! Bill Bass bassbill@redacted 678-234-3533

T
Thabo Nel 2022-11-12

"When you type the line shifts to the left and you can’t see anything. Then crashes. Impossible to input a quick item on the fly." I copied it from above, Has there been a fix for this?

D
Dave 2022-11-06

Same as the above. I tried to type a title for my list and the app crashed. I can’t use it until these issues are fixed.

V
Vic 2022-11-03

Yep same as all above. So annoying

D
DarrenB 2022-11-03

List item moves off screen to left when you start typing. Pops back in to place when you click 'done'.

C
Chris Estrada 2022-10-25

When you type the line shifts to the left and you can’t see anything. Then crashes. Impossible to input a quick item on the fly.

C
Christie Nordhielm 2022-10-24

Same as above. Shifts left when typing then crashes

J
Jane 2022-10-20

I use this app several times a day, recently when I type, I can’t see what I’m typing, until I’m done. Super frustrating. I already tried deleting the app and restoring it, but it still has the glitch. Please help or fix asap.

K
Kristina Callahan 2022-10-18

Clear app will not let me take a selfie for vaccination/event. It says "oops, something went wrong Please try again later." I have uninstalled and reinstalled the app and the "help chat" was not helpful. iPhone.

M
Monique Van Oostrum 2022-10-17

When you type the line shifts to the left and you can’t see anything. Please fix this

R
Rich 2022-10-13

When I type, I can't see what I'm typing, the line shifts to the left.

G
Gail 2022-10-13

When I type, I can't see what I'm typing, the line shifts to the left.

J
Jasmine Huntington 2022-10-04

The app is crashing every time it is being used. Also when you start typing the whole line disappears. This app needs to be fixed please!!

C
Carla Rich 2022-09-20

When you type the line shifts to the left and you can’t see anything. Please fix this

C
Carla Rich 2022-09-20

When you type the line shifts to the left and you can’t see anything. Please fix this

Y
Yoshitaka Takahashi 2022-09-20

When I start to type, the area where words are supposed to be shifts to the far left of the screen. And I cannot see what I was writing.

K
Katrina Barrios 2022-09-19

Need to retake my photo and I get an oops something went wrong please try again error

M
Maryellen Lennon 2022-08-23

Vaccine information and photo no longer available

M
Matthew Lata 2022-07-12

APP is installed, reinstalled, phone restarted, cache cleared, etc. Just get a white screen with the purple logo. Phone is a Samsung Galaxy 3 android

D
Don Sievert 2022-06-19

I want to use the home to gate app but it always says there is no flight leaving near me. Leaving on southwest flight 568.

F
Fran Jackler 2022-06-11

I want to use Clear for SF Symphony but any press in app closes the app so cannot set up for use on Sunday

A
Annie 2022-04-15

I put in my number but the code didnt send i have try multiple

Showing 1-28 of 28 reported issues:

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Developer: Alclear LLC




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