Dexcom Follow Software

We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!

We recently got the G5 mobile die to my wife having DM1 and just giving birth to our first child. I wanted a way that while I was at work at night I could monitor her blood sugars to make sure she was ok, especially with being home alone at night. Now not only do I follow them but we are setting it up on her mothers iPhone so she can too. (They live 3 miles away) now not only will I know but someone else that can get home quicker than I can will too. The only no data we have gotten is when she left her phone on the other side of the house. No biggie it picked right back up. People complain about the frequent notifications of lows and highs, umm hello!!! That's what it's for!!!! Highs can be just as dangerous as a low. Please dexcom notify me when my wife's blood sugar is low every 5 minutes. I won't care because it helps me make sure she can take care of our child.

I love this app...but would like to suggest a few upgrades that would make it even better for the dexcom follower. I saw that dexcom recently did an app upgrade to the 'user' app so they can have their sugar readings displayed as a 'complication' on their Apple Watch. This would be a great improvement for the follow app also! Please update this so a follower can have it on their Apple Watch just as easily. Also, please please please do an upgrade so that the sugar readings from the iPhone can be directly Blue-toothed to the Apple Watch without having the "go between" of the iPhone with you at all times. It would be so much more beneficial for both the user and follower if it would Bluetooth directly. I called Apple directly to see if this would be an upgrade they would need to do and was told that it would need to be an upgrade on Dexcom's side so that it can Bluetooth to the Watch directly, like it does the dexcom receiver and the iPhone. This would be a huge improvement in my eyes and could potentially save lives in the future! Thank you!