Dexcom Follow

Dexcom Follow Software


Company Name:

About: Dexcom develops, manufactures and distributes continuous glucose monitoring systems for diabetes
management.
Headquarters: San Diego, California, United States.

 
  2020-11-13

Table of Contents:
1. How does it work?
2. What is Dexcom Follow?


Editor's Insights

1. Through secure wireless connections, Dexcom Follow allows you to view and follow the glucose levels, trends and data of your loved ones.

2. If Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.

3. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.

4. Dexcom Follow is the perfect companion to your loved one’s Dexcom CGM, connecting you to those nearest and dearest to you, even when they’re far away.

5. Whether you have a child who is in school, an elderly parent who lives on their own, or a spouse who is going on a business trip, Dexcom Follow is there to keep you connected and informed.



Dexcom Follow Screenshots

         


Product Details and Description of Dexcom Follow

The Dexcom Follow App is part of the Dexcom SHARE® system.

Use this app if your loved one is sharing data from their Dexcom CGM app. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app.

Dexcom Follow is the perfect companion to your loved one’s Dexcom CGM, connecting you to those nearest and dearest to you, even when they’re far away. Through secure wireless connections, Dexcom Follow allows you to view and follow the glucose levels, trends and data of your loved ones. Whether you have a child who is in school, an elderly parent who lives on their own, or a spouse who is going on a business trip, Dexcom Follow is there to keep you connected and informed.

With Dexcom Follow, you can:

• Monitor your loved one’s glucose activity at school or anywhere they go.

• Receive glucose information of up to 10 different Sharers – children, friends, or other loved ones.

• Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside the norm.

Dexcom Follow is compatible with your Apple Watch. You can follow and view glucose information and trend graphs of up to ten people right on your wrist. Your watch can also alert you when sharer's glucose levels are outside the norm.

Do not use Dexcom Follow for treatment decisions, such as insulin dosing. The Sharer should follow instructions on the CGM system.

Customer Reviews

This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.

Dexcom is required to follow up with customers regarding product-related complaints. If Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.



Top Dexcom Follow Reviews


  • By Awesomeness0269

    Maybe add a Chat?

    We absolutely love this app! My brother-in-law is 15 and has a CGM. Me, his mom and dad, grandma, and girlfriend all have the app. It is such a comfort to know when he is high or low. Especially when he is playing a sport or is asleep and can’t feel when it drops or rises. One thing I wish they could do is maybe add a chat in or something. In the middle of the night his mom and dad may have him drink a juice or something, but the rest of us don’t know. Early this morning the app was only registering LOW. I woke up to my phone going off that it was an urgent low. I texted and called my mother and father-in-law, but they wouldn’t answer me. After a few minutes my husband and I drove to there house in a panic that no one knew he was that low. Thankfully they only live a few miles away. Long story short, they were all asleep but had given him a juice an hour earlier. So his sugar wasn’t as low as we thought, it was just registering with the app a lot slower. If there was some kind of chat or a way to leave a notification I think that would be great. That way the rest of us will know that they got him, or gave him a juice at a certain time. It would give us some peace of mind if nothing else. And be a lot easier than just texting each of us. I love the app though! It’s a real blessing to have!



  • By Jturner3

    Married to a DM1

    We recently got the G5 mobile die to my wife having DM1 and just giving birth to our first child. I wanted a way that while I was at work at night I could monitor her blood sugars to make sure she was ok, especially with being home alone at night. Now not only do I follow them but we are setting it up on her mothers iPhone so she can too. (They live 3 miles away) now not only will I know but someone else that can get home quicker than I can will too. The only no data we have gotten is when she left her phone on the other side of the house. No biggie it picked right back up. People complain about the frequent notifications of lows and highs, umm hello!!! That's what it's for!!!! Highs can be just as dangerous as a low. Please dexcom notify me when my wife's blood sugar is low every 5 minutes. I won't care because it helps me make sure she can take care of our child.



  • By Dexcom follower

    Follow app

    I love this app...but would like to suggest a few upgrades that would make it even better for the dexcom follower. I saw that dexcom recently did an app upgrade to the 'user' app so they can have their sugar readings displayed as a 'complication' on their Apple Watch. This would be a great improvement for the follow app also! Please update this so a follower can have it on their Apple Watch just as easily. Also, please please please do an upgrade so that the sugar readings from the iPhone can be directly Blue-toothed to the Apple Watch without having the "go between" of the iPhone with you at all times. It would be so much more beneficial for both the user and follower if it would Bluetooth directly. I called Apple directly to see if this would be an upgrade they would need to do and was told that it would need to be an upgrade on Dexcom's side so that it can Bluetooth to the Watch directly, like it does the dexcom receiver and the iPhone. This would be a huge improvement in my eyes and could potentially save lives in the future! Thank you!




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