Dexcom G6

Dexcom G6 Software


Company Name:

About: Dexcom develops, manufactures and distributes continuous glucose monitoring systems for diabetes
management.
Headquarters: San Diego, California, United States.

 
  2020-12-15

Table of Contents:
1. How does it work?
2. What is Dexcom G6?


Editor's Insights

1. The Dexcom G6 and G6 Pro Systems provide personalized trend alerts on your smart device and let you see when your glucose levels are going too low, or too high, so you can better manage your diabetes.

2. Always know your glucose number and where it’s heading with the Dexcom G6 and G6 Pro Continuous Glucose Monitoring (CGM) Systems –indicated for diabetes treatment decisions with zero fingersticks and no calibration.* Before you start making treatment decisions with your G6 or G6 Pro, work with your healthcare provider to learn how.

3. This allows you to silence calls or texts but still receive audible CGM Alarm and Alerts, including the Urgent Low Alarm, Low and High Glucose alerts, Urgent Low Soon Alert**, and Rise and Fall Rate alerts**.

4. View your glucose information, trend graph, and alerts and alarm right from your wrist with the Dexcom G6 Apple Watch app.

5. For a list of compatible devices visit Dexcom G6 and G6 Pro provide real-time glucose readings for patients with type 1 or type 2 diabetes every five minutes.

6. Followers can monitor your glucose data and trends in real time on their compatible smart device with the Dexcom Follow** app.

7. The Always Sound** setting allows you to receive certain Dexcom CGM Alerts even if your phone sound is off, set to vibrate, or in Do Not Disturb mode.



Dexcom G6 Screenshots

                 


Product Details and Description of Dexcom G6

Only use this app if you have the Dexcom G6 or G6 Pro CGM Systems.

Always know your glucose number and where it’s heading with the Dexcom G6 and G6 Pro Continuous Glucose Monitoring (CGM) Systems –indicated for diabetes treatment decisions with zero fingersticks and no calibration.* Before you start making treatment decisions with your G6 or G6 Pro, work with your healthcare provider to learn how.

*Fingersticks required for diabetes management decisions if symptoms do not match readings.

With Dexcom G6 and G6 Pro CGM Systems, always know your glucose number with just a quick glance at your compatible smartphone or smartwatch. For a list of compatible devices visit www.dexcom.com/compatibility. Dexcom G6 and G6 Pro provide real-time glucose readings for patients with type 1 or type 2 diabetes every five minutes. Dexcom G6 and G6 Pro are indicated for children, age 2 years and older.

The Dexcom G6 and G6 Pro Systems provide personalized trend alerts on your smart device and let you see when your glucose levels are going too low, or too high, so you can better manage your diabetes. The Alert Schedule** feature lets you schedule and customize a second set of alerts. Custom alert sounds are available, including a Vibrate-Only option on the phone for glucose alerts. The only exception is the Urgent Low Alarm, which you can’t turn off.

The Always Sound** setting allows you to receive certain Dexcom CGM Alerts even if your phone sound is off, set to vibrate, or in Do Not Disturb mode. This allows you to silence calls or texts but still receive audible CGM Alarm and Alerts, including the Urgent Low Alarm, Low and High Glucose alerts, Urgent Low Soon Alert**, and Rise and Fall Rate alerts**. Please note that when your phone is set to Silent or Do Not Disturb, you won’t receive any audible alerts for Signal Loss. Always Sound** is on by default. A Home screen icon shows you if your Alerts will sound or not. For safety, the Urgent Low Alarm and three alerts can’t be silenced: Transmitter Failed, Sensor Failed, and App Stopped.

In addition, you’ll receive other valuable features:

• Share** your glucose data with up to ten followers in real time. Followers can monitor your glucose data and trends in real time on their compatible smart device with the Dexcom Follow** app. Share and Follow functions require an internet connection

• Health app access so you can share retrospective glucose data with third party apps

• Today View widget allows you to view your glucose data on the lock screen of your smart device

• Add a shortcut to Siri to run by asking Siri to read your current glucose value, using a custom phrase

• A Dexcom CLARITY link on the landscape trend graph lets you easily transition to the CLARITY App to view more information on your glucose trends

**Not available on Dexcom G6 Pro CGM System

Apple Watch

View your glucose information, trend graph, and alerts and alarm right from your wrist with the Dexcom G6 Apple Watch app. Watches require compatible smart device to use app.

• Use the digital crown to scroll through 1, 3, or 6 hours of glucose trend data

• Dexcom G6 and G6 Pro watch face complications allow you to view your glucose number and arrow from your watch face

• Add the Dexcom G6 app to the Dock and enable background refresh for best performance

Customer Reviews

This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646 or www.dexcom.com/tech-support.

Dexcom is required to follow up with customers regarding product-related complaints. If Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.

Dexcom is a registered trademark in the US.



Top Dexcom G6 Reviews


  • By xmasmoneky

    Works great + great support. Needs updated watch complications.

    Downloaded the app after getting an Apple Watch - love it. Haven’t had any issues with signal loss myself (iPhone X, almost always near me). I am using the watch complication with the older Apple Watxh face (Modular), but like everyone else here would love to see an update supporting some of the newer Apple Watch faces (e.g. Infograph Modular). Sometimes the numbers don’t update on my complication (I see “- - -“) but this is an Apple Watch issue, not Dexcom. Tapping it opens the Dexcom app and fixes the issue. Keep the Dexcom Apple Watch app running in the dock, and keep the Dexcom app on the phone running in the background to minimize this from happening. But the most impressive for me was Dexcom support. I contacted the email address Dexcom keeps posting in replies to other reviews, and got a personal call back on my phone from a knowledgeable tech support rep. I thought my Dexcom app was ignoring my high alert repeat settings - but turns out dismissing high alerts on the watch is not the same as dismissing them in the Dexcom iPhone app. I now dismiss alerts in the Dexcom phone app and my alert repeat settings are honored. Again - was an Apple issue, not a Dexcom app issue. Thanks Dexcom for innovating! While the app can always be improved - you all push the boundaries more than other CGMS providers when it comes to innovating within the constraints of the FDA approval process.



  • By Bookiest

    Couldn’t Be More Pleased!

    Wow. Just wow. This app and the accompanying new system have changed my life. I can hardly remember the last time I pricked my finger. It’s amazing that I can finally relax for a little while, knowing “my BG is fine; it’s not alarming, so it’s in my range.” Y’all, unless you know the stress of life before CGMSes, you can’t possibly let understand the life-changing benefit of always knowing what my BG is and where it’s headed. Not only that, but with Share, my dh can know, while he’s at work, out of town, whatever! He knows my BG and where it’s headed!!! Just by checking his phone. It’s brought so much calm to our lives, and our marriage is happier, too. He was able to pull me aside on our recent vacation and push some buttons on my pump and help me avoid a high, all without me even having to think about it, because his alarms (on his phone) are set to stricter levels than mine, so he’s alerted to my BG fluctuations before I am. Sometimes I can go hours and even a whole day without thinking about my BG when he’s with me. It’s such an incredible blessing for us. Thank you, Dexcom!!!



  • By mandrewsthegreat

    Crashing when I try to view alerts and second alert and alerts aren’t working

    I just discovered the second alert setup where you can establish a second time-bounded alert for, as an example - night time. As soon I set the (11:30 - 6 am) night time 2nd schedule, where i substantially tightened up my max and my min alert values, the G6 app started crashing each time I tried to get back into “alerts” to make edits. That first started about 10 pm and now, a hour-ish (at 11:20) its pretty apparent b/c of my current 44 reading that alerts aren’t working (??)...luckily I still feel lows and wake up, so I’ve corrected...but something weird is happening in the app. So, since it’s taken me a while to type this (11:20 -11:46) I did just get a low glucose alert at 11:32. Something weird is going on because I didn’t get any alerts prior to 11:30 during the time when I should have gotten my normal alerts outside of my 2nd more specific schedule. My normal schedule is low alert at 65 and urgent low alert at 55 so getting to 44 without an alert (again, all that occurred prior to 11:30 and I did get an alert at 11:32 based on my second alert schedule) makes me think my normal alerts are somehow on the fritz but my 2nd more specific alerts are working??? Needs fix for the alerts section - getting to 44 ain’t great!




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