Cedars-Sinai Connect Status

Published by Cedars-Sinai Medical Center on 2024-03-11

24/7 ACCESS TO CEDARS-SINAI’S WORLD-CLASS MEDICAL CARE FOR ALL OF
CALIFORNIA. Chat with your dedicated Cedars-Sinai Connect medical provider,
check your symptoms, and get treatment for chronic conditions, immediate health
issues, mental health, and more.

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Common Cedars-Sinai Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cedars-Sinai Connect app on iOS and Android devices. Solve all Cedars-Sinai Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cedars-Sinai Connect iPhone Issues and Solutions

Cedars-Sinai Connect iOS app crashes, not working, errors
Cedars-Sinai Connect iOS app network issues
Cedars-Sinai Connect on iOS has black/white screen

Cedars-Sinai Connect Android App Issues and Solutions

Cedars-Sinai Connect has errors/crashing/not working
Cedars-Sinai Connect server network connectivity issues
Cedars-Sinai Connect has black screen

Cedars-Sinai Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cedars-Sinai Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cedars-Sinai Connect app crashes or not working on Iphone (iOS):

Close and restart the Cedars-Sinai Connect app on iPhone
Update Cedars-Sinai Connect app to the Latest Version for iOS
Uninstall and reinstall Cedars-Sinai Connect iPhone app
Update your iPhone to the latest iOS version

Fix Cedars-Sinai Connect on iPhone unable to connect to server/internet connection issues::

To resolve Cedars-Sinai Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cedars-Sinai Connect black/white screen (blank screen) on iPhone:

Follow the Cedars-Sinai Connect iOS app troubleshooting guide Here →

Cedars-Sinai Connect Android App Issues and Solutions

Fix Cedars-Sinai Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cedars-Sinai Connect app issues:

Force Stop the Cedars-Sinai Connect App
1. On android, goto "Settings" » click Cedars-Sinai Connect app. » click "Force Stop".

Update Cedars-Sinai Connect to the latest version on PlayStore

Clear Cedars-Sinai Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cedars-Sinai Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cedars-Sinai Connect.

Fix Cedars-Sinai Connect unable to contact server/ Cedars-Sinai Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cedars-Sinai Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cedars-Sinai Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cedars-Sinai Connect on android.

Solve Cedars-Sinai Connect black/white screens issue on Android:

Follow the Cedars-Sinai Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cedars-Sinai Medical Center, developers of Cedars-Sinai Connect.

95% Contact Match

Developer: Cedars-Sinai

E-Mail: [email protected]

Website: Visit Cedars-Sinai Connect Website

68.75% Contact Match

Developer: Cedars-Sinai

E-Mail: [email protected]

Website: Visit Cedars-Sinai Website

About this app

Cedars-Sinai Connect extends the medical care currently offered at Cedars-Sinai to your phone, connecting your virtual and in-person care in a single system with a shared medical record and care team. Chat with your dedicated Cedars-Sinai Connect medical provider, check your symptoms, and get treatment for chronic conditions, immediate health issues, mental health, and more. Cedars-Sinai Connect provides care for current and new Cedars-Sinai patients and is only available for users who are currently in California. All forms of health insurance accepted by Cedars-Sinai Health System can also be used to pay for services on CedarsSinaiConnect . 24/7 ACCESS TO CEDARS-SINAI’S WORLD-CLASS MEDICAL CARE FOR ALL OF CALIFORNIA. Major insurances accepted.