CareLink app not working? crashes or has problems?

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9 User reports:
App has problems
 User reports 9

⚠️ Most reported problems ⚠️
Something else
55.0%

Connection
30.0%

Login
10.0%

Not working
5.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of CareLink Problems 🔥

- Does not work with iOS 15.4.

- Does not have a widget.

- Does not work with a smartwatch.

- Continually have to reinstall it to see readings on my daughter.

- Never get any alerts.

- App freezes up to the point of just showing a black screen with no data.

- No sign of when this problem will be fixed.

📋 11 Reported Issues:

A
Aidan Mccane 2024-03-03

When account holder grants permission no connections.

D
Dawn 2023-09-25

The app connects ( showed numbers) and disconnects ( showing dashes) Over and over. Same with the care partner app. Says no data , then shows data over and over.

S
Suzanne Nimitz 2023-09-16

Carelink heart app stops working. Have had to reinstall 3 times in the last 3 weeks. I have a Samsung phone that is 11/2 years old. OS 13. Worked perfectly for 11 months. What is the problem ?

R
Richard Taylor 2023-08-18

Version 3.9.0 tried for the last two days to upload results. They're not displaying on the home page. I cannot tell if the automatic uploads from my phone are happening and the Blue Adapter link is going through way too fast. Is there an issue with this version? Do we have a date when it will be fixed? I've got a hospital appointment in ten days and they like about 30 days of results available to view to spot trends.

⚠️ Troubleshoot | Report Issue ⚠️
T
Toni Kruck 2023-08-15

I am repeatedly getting App Temporarily Unavailable when going into Carelink Connect, or No Carelink Connection when it eventually opened for a short period before going back to App Temporarily Unavailable. This has been a problem on multiple occasions for extended periods.

L
Lynette Antonini 2023-08-13

Having issues with connection for last 2 nights to server??? I yurn and off. Is there another solution

L
Lynette Antonini 2023-08-13

Having issues with connection for last 2 nights to server??? I yurn and off. Is there another solution

S
Shane Robinson 2023-07-16

App not working with my latest update. Absolute shambles, really awful app. Worse one ever. We're expected to put our devices functionality at risk because the clowns at carelink can't fix a simple glitch? Joke, this is life and death.

R
Rita Mcluckie 2023-06-27

For two nights in a row, there have been server connection issues! Both myself and my husband could not receive data from my son's system. It took a phone call from my older son to say that his brother's blood sugar had gone critically low!! I am seriously concerned with the reliability of the app and Medtronic system as a result of the server connection issues! There are lives at stake and issues such as server connection issues are simply not acceptable!

⚠️ Troubleshoot | Report Issue ⚠️
S
Sean Wall 2022-11-19

My android phone was updated and the carelink app doesn't work now

S
Susan Overton 2022-11-10

No data for sons pump for over 24hts please help.

Showing 1-11 of 11 reported issues:

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Common CareLink Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. CareLink iPhone Issues and Solutions

  2. CareLink Android App Issues and Solutions


  Contact Support

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E-Mail: rs.medtronicdiabetescontactus@medtronic.com

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Developer: Medtronic, Inc.




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