CareLink Status
Published by Medtronic, Inc. on 2023-08-28 When a family member or a friend has diabetes, you want to be supportive and
stay close. You might want to know if their glucose levels go too high or too
low, be able to quickly and easily access their insulin pump and Continuous
Glucose Monitoring (CGM) system information.
Are you having issues? Select the issue you are having below and provide feedback to CareLink.
problems reported in the last 24 hours
Reported Issues: 11 Comments
By Aidan mccane 1 month ago
When account holder grants permission no connections.
By Dawn 7 months ago
The app connects ( showed numbers) and disconnects ( showing dashes) Over and over. Same with the care partner app. Says no data , then shows data over and over.
By Suzanne Nimitz 7 months ago
Carelink heart app stops working. Have had to reinstall 3 times in the last 3 weeks. I have a Samsung phone that is 11/2 years old. OS 13. Worked perfectly for 11 months. What is the problem ?
By Richard Taylor 8 months ago
Version 3.9.0 tried for the last two days to upload results. They're not displaying on the home page. I cannot tell if the automatic uploads from my phone are happening and the Blue Adapter link is going through way too fast. Is there an issue with this version? Do we have a date when it will be fixed? I've got a hospital appointment in ten days and they like about 30 days of results available to view to spot trends.
By Toni Kruck 8 months ago
I am repeatedly getting App Temporarily Unavailable when going into Carelink Connect, or No Carelink Connection when it eventually opened for a short period before going back to App Temporarily Unavailable. This has been a problem on multiple occasions for extended periods.
By Lynette Antonini 8 months ago
Having issues with connection for last 2 nights to server??? I yurn and off. Is there another solution
By Lynette Antonini 8 months ago
Having issues with connection for last 2 nights to server??? I yurn and off. Is there another solution
By Shane Robinson 9 months ago
App not working with my latest update. Absolute shambles, really awful app. Worse one ever. We're expected to put our devices functionality at risk because the clowns at carelink can't fix a simple glitch? Joke, this is life and death.
By Rita Mcluckie 10 months ago
For two nights in a row, there have been server connection issues! Both myself and my husband could not receive data from my son's system. It took a phone call from my older son to say that his brother's blood sugar had gone critically low!! I am seriously concerned with the reliability of the app and Medtronic system as a result of the server connection issues! There are lives at stake and issues such as server connection issues are simply not acceptable!
By Sean wall 1 year ago
My android phone was updated and the carelink app doesn't work now
By Susan Overton 1 year ago
No data for sons pump for over 24hts please help.
Common dislikes about CareLink app
- Does not work with iOS 15.4.
- Does not have a widget.
- Does not work with a smartwatch.
- Continually have to reinstall it to see readings on my daughter.
- Never get any alerts.
- App freezes up to the point of just showing a black screen with no data.
- No sign of when this problem will be fixed.
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Common CareLink Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot CareLink app on iOS and Android devices. Solve all CareLink app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Medtronic, Inc., developers of CareLink.
100% Contact Match
Developer: Medtronic, Inc.
E-Mail: [email protected]
Website: Visit CareLink Website
The this app™ Connect app is intended to provide a secondary display of insulin pump and CGM (Continuous Glucose Monitoring) system data on a supported mobile device. this app™ Connect app is not intended to replace the real-time display of insulin pump or CGM data on the primary display device. IMPORTANT NOTE: In order to receive real-time updates, CareLink needs to continuously receive data from the this app™ servers, and the insulin pump system needs to sync with the this app™ servers through the MiniMed™ Mobile app. All therapy decisions should be based on the primary display device. this app™ Connect app is not intended to analyze or modify the insulin pump and CGM data that it receives. Also, the person with diabetes needs a MiniMed™ 700-series insulin pump, the MiniMed™ Mobile app installed on a compatible mobile device, which then should be connected online to the this app™ software. Nor is it intended to control any function of the insulin pump or CGM system to which it is connected. this app™ Connect app is not intended to receive information directly from the insulin pump or CGM system. To remotely view pump system information, family members or friends need to install the this app™ Connect app on their compatible mobile device. The this app™ Connect app only works with the MiniMed™ 700-series insulin pump systems; it currently does not support other standalone CGM systems, MiniMed™ or Paradigm™ insulin pumps. With the this app™ Connect app, now you can remotely see their glucose levels and insulin pump information wherever you are, so you can know how they are doing. You might want to know if their glucose levels go too high or too low, be able to quickly and easily access their insulin pump and Continuous Glucose Monitoring (CGM) system information. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Medtronic product, please contact the local Medtronic support line. If Medtronic determines that your comment or complaint requires follow-up, a Medtronic team member will attempt to contact you to collect more information. ©2021 Medtronic. All rights reserved. To find a list of compatible devices, please visit your local Medtronic website. CareLink store should not be used as your first point of contact to resolve technical or customer services issues. Medtronic may be required to actively contact customers regarding complaints related to products. Medtronic, Medtronic logo and Further, Together are trademarks of Medtronic. When a family member or a friend has diabetes, you want to be supportive and stay close.
